About the role Concept Plus is seeking a Service Desk Systems Analyst. This position supports a client Customer Service Team with on-site technical assistance at customer locations. Support is provided Monday–Friday, 060…
Skills: Tier 1.5 and Tier 2 Desktop Support, Hardware Troubleshooting, Software Installation, Network Troubleshooting, Identity and Access Provisioning
The ISR (Intelligence, Surveillance & Reconnaissance), Aviation, and Security (IAS) business area is a leader in ISR and aviation, it is a leading prime manned and unmanned aircraft systems integrator for innovative, hig…
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Field Technician I - Construction Materials Testing
Dayton, Ohio, United States · On-site
Entry level
Entry Level Field Technician I – Dayton, OH Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking an Entry Level Field Technician I t…
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Hanscom AFB, Massachusetts, United States · Hybrid
$110k–$157k/yr
Senior
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Overview Please note that this position is contingent upon the successful award of a contract currently under bid. Global in service but local in approach, Nisga'a Tek is committed to high-quality service to those who de…
Overview Please note that this position is contingent upon the successful award of a contract currently under bid. Global in service but local in approach, Nisga'a Tek is committed to high-quality service to those who de…
Skills: Cybersecurity, Risk Management Framework, NIST, DoD Cybersecurity, STIGs
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Full-time
associate degree
Posted 94d ago
~40 hrs/week
Responsibilities
Provide Tier 1.5 and Tier 2 technical support for desktop, classroom technologies, and network connectivity. Manage service requests via ServiceNow, perform hardware deployments, and act as an early responder for security incidents.
Requirements
Requires an Associate degree or higher in IT or Computer Science and at least 3 years of help desk experience. Must obtain DOD 8140 IAT 1 certification within 6 months of hire.
Full job description
About the role
Concept Plus is seeking a Service Desk Systems Analyst. This position supports a client Customer Service Team with on-site technical assistance at customer locations. Support is provided Monday–Friday, 0600–1800, through phone, email, self-service tickets, walk-ins, and on-site visits. Limited travel to customer sites may be required.
What you'll do
Provide Tier 1.5 and Tier 2 desktop support for faculty, staff, and classroom technologies.
Respond to and document user requests related to system performance, applications, and connectivity.
Troubleshoot hardware, software, and network issues, including account and security concerns.
Install, configure, and deploy computers, peripherals, and related hardware (PCs, Macs, printers, drives, cards, peripherals).
Create user accounts and support/troubleshoot identity and access provisioning
Support commonly used software such as Microsoft 365, web browsers, antivirus tools, Adobe products, and other standard applications.
Perform remote diagnostics to identify issues and take corrective action.
Log and manage all service activity using ServiceNow ITSM.
Escalate unresolved or complex issues to specialized support teams as needed.
Initiate and track warranty repair actions.
Conduct follow-up to confirm successful issue resolution and customer satisfaction.
Assist with basic network tasks, including cabling patching, switch port configuration, and endpoint connectivity.
Act as an early responder to potential security-related incidents.
Required Qualifications
Associate degree or higher in Computer Science, Information Technology, or a related field (or equivalent experience).
Minimum of 3 years of experience in a help desk or technical support role.
Must be able to meet requirements for DOD 8140 IAT 1 Certification (CompTIA A+, CompTIA Network +, CCNA Security, SSCP, or CND) within 6 months of hire
ITIL Foundations Certification preferred. · Microsoft/Azure certifications are a plus.
Working knowledge of networks and standard system/server architecture.
Concept Plus is an Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.
Concept Plus is a technology services company offering deep technical expertise, an experienced team, and a dedication to maximizing business productivity. A process driven organization, Concept Plus provides solutions for clients that align technology with strategic goals and business drivers. Oracle, Cloud Computing, Health IT and Data Analytics are our strength; client service and partner focus our mission. Headquartered outside of Washington, D.C., we are an Oracle Partner, ISO 9001, 20000-1, and 27001 certified, and CMMI Maturity Level 3 Appraised.
Offices: 12150 Monument Drive, Suite 615, Fairfax, VA 22033, US · 20711 Watertown Road, Suite T, Waukesha, WI 53186, US
How many Security & Safety jobs are open in Dayton, OH right now?
There are currently 441 open security & safety positions in Dayton, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Security & Safety roles in Dayton, OH?
Companies currently hiring include Mission Technologies, a division of HII, Modern Technology Solutions, Inc. (MTSI), Booz Allen Hamilton, Sierra Nevada Corporation, Premier Health Partners, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Security & Safety jobs in Dayton, OH?
Yes — 75 of the 441 open security & safety positions offer remote or hybrid work (11 remote, 64 hybrid).
How do I apply for Security & Safety jobs in Dayton, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.