Summary The Technical Support Representative will be a proactive individual who thrives in an autonomous environment, demonstrates a strong sense of ownership, and can quickly grasp new concepts, all with a customer-cent…
Skills: Technical support, Hardware troubleshooting, Software troubleshooting, Access control systems, API integration
As an Airside Experience Specialist, you are the face of our private aviation terminal, delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft in our care. In this dynami…
Description Behavioral Health Tech II Reports to: Milieu Manager Job Category: Hourly | Non-Exempt | Full-Time | Part-Time Salary Range: $21.20 to $24.38 per hour, plus overnight shift differential Job Site: Foundry Fron…
Skills: Behavioral health, Substance use disorder treatment, Crisis de-escalation, Patient care, Medication administration
Description Behavioral Health Tech II Reports to: Milieu Manager Job Category: Hourly | Non-Exempt | Full-Time | Part-Time Salary Range: $21.20 to $24.38 per hour, plus overnight shift differential Job Site: Foundry Fron…
Skills: Behavioral health, Substance use disorder treatment, Crisis de-escalation, Patient care, Medication administration
Description Medical Assistant Reports to: Medical Program Manager Job Category: Hourly | Non-Exempt | Full-Time Salary Range: $21-$26 per hour (DOE), plus overnight shift differential Job Site: Foundry Front Range (Broom…
Skills: Patient care, Medical records management, EMR system proficiency, Medication administration, Lab testing
Katalyst Description: Katalyst is an American technology company focused on dynamic space operations. We are building a fleet of dual-use multipurpose robotic space vehicles to create the future where maneuvering, upgrad…
Skills: C++, Python, Robotics, Flight software, Motion control
Katalyst Description: Katalyst is an American technology company focused on dynamic space operations. We are building a fleet of dual-use multipurpose robotic space vehicles to create the future where maneuvering, upgrad…
As an Airside Experience Specialist, you are the face of our private aviation terminal, delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft in our care. In this dynami…
Job Title: Implementation and Support Manager Department: Operations Engineering Reports to: Vice President, Implementation and Customer Experience Last Modified: 9/3/2026 FLSA: Exempt Location: Broomfield, CO Preferred …
Skills: NG911, Public Safety Communications, Telecommunications, Network Operations, Technical Leadership
POSITION SUMMARY As a PORTER, you'll be responsible for performing general housekeeping, sanitation, and drum washing duties across the facility. This role supports cleanliness, safety, and quality standards in all depar…
Skills: Housekeeping, Sanitation, Drum Washing, Facility Maintenance, Chemical Handling
Be one of the Bedo 100 Albedo is making Very Low Earth Orbit (VLEO) mainstream, building the infrastructure to enable every satellite mission to enter this new orbital domain. We build buses, integrated satellites, and t…
Skills: Business development, Capture management, Government acquisition, National security, Strategic planning
POSITION SUMMARY Responsible for ensuring that all production/facility equipment are safe and in proper operating condition. Ensure operation of facility machinery by completing preventive maintenance requirements on HVA…
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century…
Skills: Systems Engineering, Model Based Systems Engineering, Python, Matlab, Simulink
mouhamedzz
Software Engineer, Battlespace Awareness
Broomfield, Colorado, United States · On-site
$165k–$218k/yr
Senior
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century…
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century…
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century…
Skills: Systems Engineering, Model Based Systems Engineering, Python, Matlab, Simulink
mouhamedzz
Sr Technical Program Manager, Battlespace
Broomfield, Colorado, United States · On-site
$143k–$191k/yr
Senior
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century…
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century…
Skills: Applied Mathematics, Computational Mathematics, Electrical Engineering, Computer Science, Controls and Dynamical Systems
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$57k–$62k/yr
Full-time
bachelor degree
Posted 2d ago
~40 hrs/week
Responsibilities
The Technical Support Representative will diagnose and resolve hardware and software issues related to Wavelynx products while providing technical guidance to customers. They will also document interactions, manage RMA processes, and collaborate with engineering teams to ensure product improvement.
Requirements
Candidates should have at least 3 years of experience in technical support, preferably within the access control or security industry. A bachelor's degree in a technical field is preferred, along with strong troubleshooting skills and proficiency in CRM and productivity tools.
Full job description
Summary
The Technical Support Representative will be a proactive individual who thrives in an autonomous environment, demonstrates a strong sense of ownership, and can quickly grasp new concepts, all with a customer-centric mindset.
Key Responsibilities
Customer Support:
Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Diagnose, troubleshoot, and resolve hardware and software issues related to Wavelynx products, including readers, control panels, and associated integrations.
Escalate appropriate customer issues to senior support staff or engineering in a timely manner.
Perform remote diagnostics and troubleshooting using remote access tools.
Manage and track RMA (Return Merchandise Authorization) processes
Technical Expertise:
Provide detailed technical guidance on product installation, configuration, and operation.
Assist with firmware updates, API integration, and system compatibility checks.
Collaborate with engineering and product teams to resolve complex issues and ensure continuous improvement of products.
Documentation and Reporting:
Document customer interactions, troubleshooting steps, and resolutions in the support system.
Contribute to the development and maintenance of technical knowledge bases, FAQs, and support guides.
Report recurring issues or product bugs to the appropriate teams for further analysis.
Training and Enablement:
Assist in training customers and integrators on product functionality and best practices.
Participate in webinars, trade shows, and other events to showcase Wavelynx solutions and support capabilities.
Continuous Learning:
Stay up to date on Wavelynx product releases, updates, and new technologies in the access control industry.
Qualifications
A bachelor's Degree in a technical field is preferred. Equivalent work experience will be considered.
3+ years of experience in a technical support or similar role, preferably in the access control or security industry.
Familiarity with access control systems, including hardware, software, and API integrations, is highly desirable.
Experience with CRM tools (e.g., Hubspot) and ticketing systems.
Proficiency with Google Suite and other productivity tools.Strong troubleshooting skills with hardware, software, and network configurations.
Knowledge of access control technologies, including RFID, BLE, and smart credentials, is a plus.
Exceptional verbal and written communication skills.
Strong problem-solving and analytical skills.
Ability to explain complex technical concepts to non-technical audiences.
Customer-focused mindset with a commitment to providing excellent service.
Collaborative attitude and willingness to work cross functionally to solve customer issues.
Related keywords
Technical SupportAccess ControlHardwareSoftwareAPIFirmwareRMAHubspotGoogle SuiteRFIDBLESmart CredentialsNetwork ConfigurationTroubleshootingCustomer SupportSecurity Industry
Wavelynx provides secure access solutions that enhance safety, elevate the customer experience & instills confidence.
Industry
Security and Investigations
Company size
51-200 employees
Founded
2013
Headquarters
Broomfield, CO
LinkedIn followers
6,749
We’re guided by a simple truth: the most powerful security is the kind you don’t have to think about. Our work is about more than products and services, it’s about giving you the quiet confidence to protect what matters most – your people, your assets, and your reputation. We are here to help you get there.
Offices: 100 Technology Drive, Suite B160, Broomfield, CO 80021, US
How many Security & Safety jobs are open in Broomfield, CO right now?
There are currently 96 open security & safety positions in Broomfield, CO listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Security & Safety roles in Broomfield, CO?
Companies currently hiring include mouhamedzz, Katalyst Space, Amazon, Justrite Safety Group, Comtech Telecommunications Corp., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Security & Safety jobs in Broomfield, CO?
Yes — 11 of the 96 open security & safety positions offer remote or hybrid work (2 remote, 9 hybrid).
How do I apply for Security & Safety jobs in Broomfield, CO?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.