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Full-time
401(k) with matching, Health insurance, Dental insurance, Vision insurance, Life insurance, Paid time off
Posted 15d ago
~40 hrs/week
Responsibilities
The Wheelchair Dispatcher coordinates and manages the efficient deployment of wheelchair services by scheduling attendants and monitoring flight schedules. They also maintain clear communication with airport staff and ensure compliance with ADA guidelines and safety protocols.
Requirements
Candidates must be at least 18 years old, eligible to work in the United States, and possess at least one year of wheelchair experience. The role requires effective English communication skills and the ability to work flexible shifts, including nights, weekends, and holidays.
Full job description
SMOOTH RIDES START WITH STRONG GUIDES- WHEELCHAIR DISPATCHER WANTED!
Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!
WHY WORK FOR PRIMEFLIGHT?
Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)
We are committed to being a leading provider of commercial services within the aviation industry
Our teams focus on maintaining a positive working environment and treating all team members with respect
With more than 200 locations across the world, we offer opportunities for career progression
SUMMARY OVERVIEW
The Wheelchair Dispatcher is responsible for coordinating and managing the efficient deployment of wheelchair services throughout the airport. This role involves scheduling and dispatching wheelchair attendants to assist passengers with mobility challenges, ensuring timely and effective service. You will monitor flight schedules, passenger needs, and attendant availability to optimize resource distribution and response times. Additionally, the position requires maintaining clear communication with airport staff, attendants, and passengers to facilitate a smooth and supportive experience for those requiring assistance.
RESPONSIBILITIES
Coordinate the dispatch of wheelchair services throughout the airport terminals
Respond promptly to requests for wheelchair assistance from airline personnel and passengers
Manage the scheduling and routing of wheelchair attendants to maximize efficiency
Track the availability and location of wheelchairs and mobility equipment
Maintain clear communication with airport staff, including gate agents and customer service representatives
Ensure compliance with ADA (Americans with Disabilities Act) guidelines and airport regulations
Provide training and guidance to wheelchair attendants on proper handling and safety protocols
Monitor service quality and passenger satisfaction regarding wheelchair assistance
Handle passenger inquiries and concerns related to wheelchair services
Maintain records and logs of wheelchair dispatches and assistance provided
Collaborate with airport security and medical teams in case of emergencies
Oversee the maintenance and readiness of wheelchair equipment
Develop and implement procedures to improve service delivery and response times
Liaise with airline and airport personnel to streamline wheelchair service operations
Prepare reports on service metrics, challenges, and improvements for management review
Exemplify PrimeFlight customer service and safety standards
Perform any additional duties as assigned by management
QUALIFICATIONS
18 years of age or older
Eligible to work in the United States
Communicate effectively in English (reading, writing, speaking)
1 year of wheelchair experience
Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:
Ability to lift up to 70 pounds
Prolonged standing and walking in an indoor/outdoor environment as applicable
May need to reach with arms and grasp with hands
May need to push, pull
May need to bend, stretch, squat, kneel
Exposure to moderate and at times high noise levels
Be able to hear and respond to the spoken voice and to audible alarms
Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.
PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
SMS/Text Communications
By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.
Focused on quality, safety and providing a positive customer experience through all services offered.
Industry
Airlines and Aviation
Company size
10,001+ employees
Headquarters
Sugar Land, Texas
LinkedIn followers
24,462
PrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger, and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. Our team is focused on quality, safety, and providing a positive customer experience through all services offered. We strive to be a leading provider of aviation services and a strong business partner for our customers.
With more than 18,000 employees in over 235 airports across the globe, PrimeFlight and its network of subsidiaries, including Prime Appearance, Garsite, and Skytanking, continue to build and expand, innovating to better serve our clients.
OUR MISSON
Our mission is to create value for all stakeholders through our unwavering commitment to positively IMPACT our customers, employees, the environment, and the communities we serve.
Offices: Three Sugar Creek Center Blvd, Suite 450, Sugar Land, Texas 77478, US
aviation serviceswheel chairskycapground handling and ramp servicesaircraft appearancefacility house keeping and maintenancesoftware tracking supportstaffingcabin cleaningbaggage handling and passenger assistance
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