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Full-time
bachelor degree
Posted 2d ago
Apply by Sep 30
~40 hrs/week
Responsibilities
The Customer Support Engineer is responsible for the on-site installation, diagnosis, troubleshooting, and repair of complex analytical equipment. They also serve as a company liaison to provide customer training, manage maintenance schedules, and ensure service quality.
Requirements
Candidates must hold a bachelor's degree in Electrical or Electronic Engineering and possess at least 5 years of experience in the repair and maintenance of analytical instruments. Strong interpersonal skills, a valid driver's license, and the ability to travel domestically and internationally are required.
Full job description
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Title
Customer Support Engineer
Location(s)
Bangkok
Job Description
The Customer Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. This job provides customer support.
Perform machine installation setup, training, and machine commissioning on new machine.
Provide after sales service supports to our customers which include maintenance, troubleshooting and repair.
Responsible for scheduling and performing preventative maintenance.
Coordinate with the customer care to prepare quotation, manage inventory and ensure timely delivery to enhance customer satisfaction.
Responsible to prepare and submit progress service & maintenance report.
Ensure all service is completed within standard procedure.
To support After Market team in delivering sales contract and consumable target.
To trained junior employees and provide support when necessary.
To perform other ad-hoc duties assigned from time to time.
Academic Qualifications:
Candidate must possess at least a bachelor’s degree in engineering (Electrical/Electronic) or equivalent.
Work Experience & Requirement:
At least 5 year(s) of working experience in repair, maintenance, and installation of analytical instruments.
Good interpersonal & communication skills.
Have own transport and willing to travel domestic and overseas.
Self-motivated, pro-active, analytical mind set and good problem-solving skill.
Able to negotiate and commitment in meeting customer requirement schedules.
Computer literate, knowledge in MS Office - Excel, Word, PowerPoint.
For 85 years, we have pushed the boundaries of science with a clear purpose – to help our customers achieve theirs.
Industry
Biotechnology Research
Company size
5,001-10,000 employees
Founded
1937
Headquarters
Shelton, CT
LinkedIn followers
226,382
For 85 years, PerkinElmer has pushed the boundaries of science in our food, industrial, life science and environmental markets. In addition to innovative laboratory technologies, our OneSource services division delivers a highly trained, experienced, and collaborative team of service engineers with solutions scalable and customizable to serve laboratory needs.
We’ve always pursued science with a clear purpose – to help our customers achieve theirs. Our expert team brings technology and intangibles, like creativity, empathy, diligence, and a spirit of collaboration, in equal measure, to fulfill our customers’ desire to work better, innovate better, and create better.
PerkinElmer is a leading, global provider of technology and service solutions that help customers measure, quantify, detect, and report in ways that help ensure the quality, safety, and satisfaction of their products.
Science with Purpose. Learn more at www.perkinelmer.com.
Offices: 710 Bridgeport Avenue, Shelton, CT 06484, US
Environmental AnalysisForensics & ToxicologyIndustrial AnalysisLab Service SolutionsPharmaceuticalLife Sciencesand Chemical AnalysisHealth CareMedical DeviceHardware
How many Science & Research jobs are open in Bangkok, Thailand right now?
There are currently 216 open science & research positions in Bangkok, Thailand listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Science & Research roles in Bangkok, Thailand?
Companies currently hiring include PSI CRO, Boehringer Ingelheim, Mirpuri Group USA - PANDORA Jewelry Division, Givaudan, Egis, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Science & Research jobs in Bangkok, Thailand?
Yes — 52 of the 216 open science & research positions offer remote or hybrid work (14 remote, 38 hybrid).
How do I apply for Science & Research jobs in Bangkok, Thailand?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.