Overview Find a Better Way... ...to use your skills and experience. This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using …
Key Job Purposes : Management of the assigned product portfolio throughout the approved product life cycle - from product launch to obsolescence. Key activities include ensuring on-market product supply across markets, M…
Key Job Purpose : To maintain and support the Quality Management System (QMS) Primarily responsible for Document Control, Managing Change Assessments from RHQ, Warehouse operation monitoring and post-market surveillance …
Work Location: Sysmex Malaysia Office at Glenmarie, Shah Alam Job Summary We are seeking a skilled and customer-focused LIS (Laboratory Information System) Application Support Specialist to join our team. In this role, y…
Skills: Laboratory Information System, Technical support, Troubleshooting, Software configuration, System testing
Job Title SALES EXECUTIVE Country Vietnam, HCM Position Type Regular Prepared by Immediate Superior (title) Sales Supervisor Immediate Subordinates (title) Non Key Job Purpose : To manage territory in line with Sysmex st…
Participate in the development and co-management of Clinical Chemistry & Urinalysis strategies for Sysmex in Asia Pacific as well as to support the Sales and Marketing team in achieving the sales/marketing target of Sysm…
Skills: Clinical Chemistry, Urinalysis, Technical Support, Troubleshooting, Product Training
Key Job Purpose: Dossier preparation & product registration submission to HSA, leading to timely introduction of new products and responsible for supplemental filings for any changes Assisting in data/information gatheri…
Temp Media Specialist, Customer Care Summary of Functional Duties & Responsibilities : 1. Multimedia & Creative Production Edit and produce videos using Adobe Premiere Pro for training, communication, and content materia…
Skills: Adobe Premiere Pro, Adobe After Effects, Adobe Photoshop, Adobe Illustrator, Video Editing
Overview Encontre um novo jeito para ... usar seu conhecimento e sua experiência É a hora de dar vida ao seu talento, maximizar o seu conhecimento e usá-lo para um bem maior. Trabalhar com os melhores profissionais utili…
Skills: IT Support, Windows, Linux, Network Administration, Service Desk
Planner, Supply Chain Management Responsible for managing customer order backlogs and supporting timely order fulfillment through effective supply coordination, order review, and stakeholder alignment. Work closely with …
Planner, Supply Chain Management Responsible for managing customer order backlogs and supporting timely order fulfillment through effective supply coordination, order review, and stakeholder alignment. Work closely with …
Manager, Health System Account (Greater Los Angeles and Orange County)
California, United States · On-site
$125k–$145k/yr
Senior
Overview Find a Better Way... ...to use your skills and experience.This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using s…
Job Title PRODUCT SPECIALIST Country Ha Noi City Position Type Regular Immediate Superior (title) Product Manager Immediate Subordinates (title) Non Key Job Purpose : Be responsible for planning, organize and manage prod…
Plan and deliver technical services to customers, including installation, calibration, functional testing, training, maintenance, repair, and retrofit activities for all marketed products, in accordance with approved wor…
Plan and deliver technical services to customers, including installation, calibration, functional testing, training, maintenance, repair, and retrofit activities for all marketed products, in accordance with approved wor…
Job Title MEDICAL SCIENTIFIC LIAISON Country Vietnam (HCMC) Position Type Regular Immediate Superior (title) Senior Medical Scientific Supervisor Immediate Subordinates (title) Non Key Job Purpose: To develop and impleme…
Skills: Clinical Marketing, KOL Management, Study Design, Statistical Literacy, Public Speaking
Technician, Field Service - Regional (Phoenix, AZ)
Arizona, United States · On-site
$20/hr–$31/hr
Entry level
Overview Find a Better Way... ...to use your skills and experience. This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using …
Job Title Supply Chain Executive Country Vietnam, Ho Chi Minh office Position Type Temporary 6 months Immediate Superior (title) Supply Chain Supervisor Immediate Subordinates (title) Non Key Job Purpose : The Sysmex Vie…
Overview Find a Better Way... ...to use your skills and experience. This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using …
Skills: Media Production Management, Project Management, Multimedia Production, Stakeholder Management, Resource Allocation
Key Job Purpose: Lead production activities for the manufacturing and redressing of reagents, collaborating closely with Sysmex personnel to achieve production and redressing targets while ensuring compliance with the IS…
Skills: Production Leadership, Manufacturing Practice, ISO Quality Management System, EHS Standards, CAPA
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$20/hr–$31/hr
Other
associate degree, bachelor degree
Health insurance, Vision insurance, Dental insurance, Annual incentive bonus, Paid time off, Parental leave
Posted 1d ago
Apply by Aug 11
~40 hrs/week
Responsibilities
The Field Service Technician will undergo extensive training to install, maintain, and repair Sysmex diagnostic instruments at customer sites. They are responsible for documenting service activities, managing parts inventory, and ensuring high levels of customer satisfaction.
Requirements
Candidates must possess an associate degree in Biomedical Engineering, Electronics, or Clinical Laboratory Science, with a bachelor's degree preferred. Applicants must be willing to travel up to 50% during training and relocate to designated service districts as needed.
Full job description
Overview
Find a Better Way...
...to use your skills and experience.
This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way.
...to improve the lives of others.
Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory.
...to build a promising future.
Responsibilities
We currently have a great opportunity for a Regional Field Service Technician. We currently have a great opportunity for a Field Service Technician. The Field Service Technician (FST) is responsible for developing the knowledge and expertise needed to move into a Service Engineer (SE) position and service the Sysmex product lines. The FST will undergo extensive training to prepare for future SE positions as they become available. During the training period, the FST will travel frequently throughout the U.S., when not attending formal training classes for the purposes of mentoring and job shadowing. Upon completion of the training program, the FST will be utilized to supplement existing territories, support emerging territories and other field needs until they assume a permanent assignment in a U.S. service district. This includes the opportunity for relocation. The FST is expected to move into an open SE position in a service district as they become available.
Essential Duties and Responsibilities:
Successfully complete all training to perform the duties of a Field Service Technician (FST).
During training program, travel within their service districts to work with a mentor or assist with service-related tasks.
Upon successful completion of the training program, provide service support in their respective service districts.
Travel during the training period may be up to 50% within the United States.
Accept an SE or related position after the successful completion of program.
Demonstrate the ability to perform the following duties and responsibilities after training.
Install, maintain, and repair Sysmex instruments and systems, including:
Identifying and analyzing instrument problems.
Repairing to meet specifications.
Performing pre-installation site surveys, installations, scheduled maintenance, and approved modifications in accordance with Sysmex policies.
Scheduling modifications as indicated in the Technical Service Bulletin (TSB) and Engineering Change Request (ECR) processes.
Monitor and respond to communication devices during all scheduled times.
Properly document all service-related activities in a timely and professional manner including inventory, service orders, expense reports, and all other required records.
Perform duties within defined service standards, including but not limited to on-time and within labor hour goals for scheduled maintenance, demand service events, installations, and first-visit repair rates.
Support and provide ownership of technical issues at existing customer sites.
Work cross-functionally with other Sysmex Associates to ensure total customer resolution and maintain a highly satisfied customer base.
Miscellaneous duties include:
Maintain expenses within guidelines
Maintain high level of customer account management and organization skills
Maintain control of parts inventory and all company property
Perform duties in such a manner as to develop confidence, promote goodwill, and maintain or improve credibility with regard to quality of products and customer service.
Promote effective, positive, and productive communication and teamwork between all Sysmex personnel.
Other duties as assigned
Percentage of Travel: Up to 50% within the United States during training
Physical Risk: Regular exposure to risk that may require alertness, but with minimal precautions.
Physical Demands: Moderate physical activity. Routine handling of objects 21 to 50 pounds; continuous (at least 80% of time) walking or inspections, keyboard or CRT work. May require periods of moderate discomfort due to noise, dust, lighting and/or other conditions.
Associates degree or 0-3 years required experience in Biomedical Engineering, Electronics, Clinical Laboratory Science which may include experience in the Armed Forces. Bachelor’s degree preferred.
Electronics and/or laboratory science.
Completion of Sysmex-certified instrument training.
A valid driver’s license or ability to obtain one, within 90 days.
Must be willing to relocate to any of our service districts throughout the U.S.
General computer knowledge in a Windows environment is required. Basic knowledge of LIS systems and interfacing principles desirable.
Demonstrated ability to explain in simple and understandable terms complex technical information associated with Sysmex instrument systems.
Outstanding listening skills, patience and understanding.
Demonstrated presentation and influence skills.
Team orientation; demonstrated facilitation skills.
Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
Ability to maintain a high energy level and positive attitude.
Excellent command of English, both verbal and written; second language desirable (Spanish, French or Portuguese).
This job requires satisfaction of the credentialing requirements of Sysmex’s customers, including hospitals and other healthcare facilities, which generally includes proof of current vaccinations for measles, mumps, rubella, varicella (chicken pox), and COVID-19.
The hourly pay range for this role is $20.19 to $31.73, along with an overtime pay. Within this range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The total compensation package for this position also includes a choice of health care plan(medical, vision, and dental insurance), an annual incentive bonus, paid time off, parental leave, bereavement leave and a 401(K) for all eligible employees.
Sysmex is proud to be an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex, sexual orientation, gender identity or expression, color, religion, national origin, genetics, disability status, protected veteran status or any other characteristic protected by law. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Related keywords
Field ServiceBiomedical EngineeringElectronicsClinical Laboratory ScienceDiagnostic EquipmentInstrument InstallationPreventive MaintenanceTechnical Service BulletinEngineering Change RequestInventory ManagementCustomer ServiceLaboratory DiagnosticsWorkflow AnalysisLife SciencesWindowsLIS Systems
Sysmex Corporation is a global leader in in vitro diagnostics. Since its foundation in 1968, Sysmex has focused on diagnostics as the core of its business, and today, it supports the health of people in over 190 countries and regions worldwide. Sysmex continues to innovate in diagnostics, and to collaboratively create unique values in the areas of personalized medicine and novel treatments, under its long-term vision of "Together for a better healthcare journey." Through its unique technology, solutions, and co-creation with various partners, Sysmex delivers new value and addresses the universal desire of people to live longer and healthier lives.
Read our Social Media Policy here: https://www.sysmex.co.jp/en/policy.html
Sysmex Corporation is a global leader in in vitro diagnostics. Since its foundation in 1968, Sysmex has focused on diagnostics as the core of its business, and today, it supports the health of people in over 190 countries and regions worldwide. Sysmex continues to innovate in diagnostics, and to collaboratively create unique values in the areas of personalized medicine and novel treatments, under its long-term vision of "Together for a better healthcare journey." Through its unique technology, solutions, and co-creation with various partners, Sysmex delivers new value and addresses the universal desire of people to live longer and healthier lives.
Read our Social Media Policy here: https://www.sysmex.co.jp/en/policy.html