Vaughan, Ontario, Canada · On-site
$19/hr–$21/hr
About Atlas Tools and Machinery Atlas Tools and Machinery is a proud,family-owned Canadian business, now in its third generation and dedicated to delivering exceptional customer experiences since 1954. As a trusted provi…
Skills: Customer Service, Cash Handling, Communication Skills, Attention To Detail, Microsoft Windows
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The role focuses on providing a seamless shopping experience by greeting customers, processing financial transactions, and maintaining cash drawer accuracy. Additionally, the associate is responsible for stocking merchandise, managing returns, and assisting the sales team in meeting goals.
Candidates should have a high school diploma and previous cashier experience, with strong English communication and computer literacy. Physical ability to perform heavy lifting, bending, and standing for extended periods is required.
About Atlas Tools and Machinery
Atlas Tools and Machinery is a proud,family-owned Canadian business, now in its third generation and dedicated to delivering exceptional customer experiences since 1954. As a trusted provider of industrial supplies, we take pride in being experts in our field and offering high-quality products at competitive prices. We are dedicated to ensuring our tradespeople have the tools and service they need to help build and shape the infrastructure of our local communities.
At Atlas, we value your enthusiasm, creativity, and entrepreneurial spirit. Our culture is focused on collaboration, respect, innovation, and a shared dedication to driving success. We are committed to creating a supportive and growth-oriented workplace where you will continue to learn, grow, and build a career that is both challenging and rewarding.
Role Overview
As a Customer Experience Associate - Retail Concierge, your role is pivotal in creating a welcoming and seamless shopping experience for our customers. Reporting to the Customer Experience Team Lead (CXTL) the CXA plays a critical role in assisting our customers. handling transactions efficiently while providing knowledgeable recommendations and addressing customer inquiries. Your aim is to enhance each customer’s visit through exceptional service, fostering loyalty and ensuring a positive perception of our brand. Your contributions are essential in maintaining our commitment to high standards of customer satisfaction and operational excellence.
Key Responsibilities.
Greeting customers and establishing a positive rapport.
Completion of all financial transactions with the customers, ensuring every item is correctly scanned.
Always maintaining the balance of the cash drawer, opening/closing of cash/balancing receipts at the end of the day.
Making sure to achieve the cashier metrics daily.
Stay informed of in-store promotions and the monthly flyers.
Utilize phone and iPad portals when needed to check inventory, look up orders, and inform customers when orders are ready for pick-up.
Collaboratively working as a member of the sales team to meet sales goals.
Contribute to building and maintaining a friendly, professional, and service-oriented store/work environment.
Stock shelves, racks, hooks, and bins, and price products correctly.
Assisting in the return of merchandise. Educate/update yourself on product returns and warranty plans.
Be a good listener and offer customers the right help.
Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
Comply with the company’s policy and procedure regarding loss prevention and health and safety
Continuously expand product knowledge and stay in tune with industry trends i.e., new products, services, tool kits, etc.
Memorize product locations and direct customers.
Train and supervise new cashiers and retail staff.
Perform various duties throughout the store as required.
Qualifications and Skills:
Dynamic with excellent customer service skills.
A high school diploma with previous cashier experience would be an asset.
Excellent oral and written communication skills in English
Detail-oriented, highly observant, and accurate.
Computer literate with proficiency in Microsoft Windows, Google applications, and some mathematical aptitude.
Able to work effectively as part of a team or independently.
A multi-tasker who can perform in a fast-paced environment.
Adaptable to change and demonstrate flexibility.
Effective organizational and time management skills
Some heavy lifting is required; candidates must be comfortable with bending, kneeling, and standing for extended periods.
This evergreen posting is used to support both current and anticipated vacancies. Not all applicants will be contacted immediately.
At Atlas Tools & Machinery, we are committed to fostering an inclusive and diverse workforce. We welcome applicants from all backgrounds and are proud to be an equal opportunity employer. We support individuals with disabilities through the accommodation process during the hiring process. Please reach out to our Human Resources team or the hiring manager if you require accommodation to apply.
We thank all applicants for their interest in this opportunity, but only candidates selected for interviews will be contacted.
Atlas Tools & Machinery Toronto’s Best Selection of Power Tools from the World’s Top Brands! We are a third-generation, family-owned, local Canadian retailer that has served customers with excellence since 1954. We pride ourselves on providing the best selection, knowledge, and service in the industry to help our customers accomplish more faster and with the highest level of quality, safety, and craftsmanship. We offer 150+ world-class brands and stock over 20,000 products, including power tools, cordless tools, outdoor power equipment, cutting tools, machinery, fasteners, accessories, and more! We are driven by a shared set of core values that focus not only on providing superior customer experience, but also on recognizing, developing, and caring for our employees like family. Here are some of the reasons why you should consider joining our team: We live our Core Values every day: Atlas has established a set of Core Values that supports a strong employee experience and drives a winning culture within our team. Opportunity for growth and advancement: We believe in promoting from within and providing our employees with professional development and growth opportunities. Competitive compensation and benefits: We offer competitive salaries with paid time off and a comprehensive benefits package that includes health, dental, and vision insurance. Work-life balance: We understand the importance of work-life balance and encourage our employees to use their vacation time. Collaborative and inclusive culture: Diversity and inclusivity are key to our success, and we strive to create a welcoming and collaborative work environment. Atlas has a team of more than 150 employees and we are growing! Current openings include multiple positions in sales, marketing, customer service, purchasing, operations, and warehouse. Join Team Atlas today! Visit our Careers page via our website at https://www.atlas-machinery.com/careers/ #TeamAtlas
Offices: 111 Creditview Rd, Woodbridge, Ontario L4L 9T1, CA · 871 Islington Ave, Etobicoke, Ontario M8Z 4N9, CA
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