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The Deal Desk Manager will own the end-to-end deal support function for the APAC region, serving as the primary contact for Sales and Customer Success. Responsibilities include reviewing non-standard pricing, managing contract terms, and ensuring compliance with revenue recognition standards.
Requirements
Candidates need a Bachelor's degree in Business or Finance and over 5 years of experience in Deal Desk or Sales Operations, preferably within a SaaS environment. Proficiency in CRM, CPQ, and CLM tools, along with a working knowledge of ASC 606, is required.
Full job description
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Deal Desk Manager, APAC
We are looking for a Deal Desk Manager to be our first Deal Desk hire in APAC, joining our global Revenue and Finance Operations team. In this role you will be the primary point of contact for Sales and Customer Success teams across Australia, Singapore, and the broader APAC region, supporting deal structuring, contract negotiations, and quoting processes. You will need to operate with a high degree of autonomy, applying sound business judgment to protect the company from undue risk and financial exposure while still finding solutions that work for our customers.
Position Overview
As Deal Desk Manager for APAC, you will own the end-to-end deal support function for the region. You will be a trusted commercial partner to Sales and Customer Success, helping navigate non-standard deal structures, pricing exceptions, and contract terms while maintaining compliance with internal policies and revenue recognition standards. This is a high-visibility, high-impact role that directly influences revenue, cash flow, and the customer experience.
How You Will Make a Difference
Regional Deal Support: Serve as the primary Deal Desk resource for APAC Sales and Customer Success teams, reviewing and advising on non-standard pricing, discounting, and contract terms across a range of deal sizes and complexities.
Business Judgment & Risk Management: Evaluate deal structures and approval requests with an eye toward protecting company revenue, margin, and compliance — while remaining commercially minded and customer-focused.
Cross-Functional Collaboration: Partner closely with Sales, Legal, Finance, and Operations stakeholders globally to align on deal structures, escalate appropriately, and drive deals to close.
Process & Policy Ownership: Implement and uphold scalable quoting and contracting processes for the region; identify gaps and propose improvements as the business grows.
Compliance & Revenue Recognition: Ensure all deal structures adhere to internal standards, ASC 606 revenue recognition guidelines, and applicable legal requirements.
Training & Enablement: Provide guidance and training to the APAC Sales and CS teams on quoting, contracting workflows, and Deal Desk policies so they are well-equipped to move deals forward efficiently.
Systems & Reporting: Leverage CRM, CPQ, and CLM tools to manage deal workflows and produce regular reporting on deal metrics, trends, and regional performance.
Who You Are
Education: Bachelor’s degree in Business, Finance, or a related field.
Experience: 5+ years of Deal Desk, Sales Operations, or commercial operations experience, preferably in a SaaS or technology company. Prior experience supporting an APAC market is a strong plus.
Autonomous Operator: Comfortable being the first and sole Deal Desk resource in a region; able to prioritize independently, make sound judgment calls, and escalate effectively when needed.
Contract & Commercial Acumen: Familiarity with software contract terms, MSA structures, and the ability to review and negotiate standard commercial language. Experience with SaaS pricing models as expected.
Analytical Mindset: Strong attention to detail and data-driven approach to problem-solving; able to build and review financial models and ad-hoc reports to support deal decisions.
Communication Skills: Clear and confident communicator, able to explain commercial positions and policy guidance to Sales, Legal, and Finance stakeholders — and occasionally up to executive level.
Technical Proficiency: Experience working in CRM, CPQ, and CLM systems (Salesforce experience preferred). Ability to generate and analyze deal-level reports.
Revenue Recognition Knowledge: Working familiarity with ASC 606 and how deal structure impacts revenue recognition.
#LI-Hybrid
Klaviyo in APAC:
We are “1% done” but have big plans for Klaviyo in APAC. Our Sydney team began to take shape throughout 2022 and has now built out our go to market teams in sales, customer success, services, partnerships, marketing, employee experience and product support. We opened our Singapore Hub in late 2025 and are scaling fast. As the team grows we will see a continued expansion of Klaviyo’s customer base and the building of a fantastic working culture in line with what we see elsewhere in Klaviyo but with its own local identity within our Sydney based team. This is your unique opportunity to join us at an early stage and help to shape our future Klaviyo in APAC.
One of our values as a company is ‘always learning’ and you can feel that in APAC. People are looking to grow and develop and Klaviyo provides a great platform to do so. As we are still early in our journey in APAC this means there is a lot of headroom to grow and develop within your role - we are looking for the leaders of the future. At Klaviyo we aim to hire within first, Klaviyos (our team members are called Klaviyos) are regularly being promoted or moving into new functional areas - it really is an education through experience here.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range in Local Currency:
$128,000—$192,000 AUD
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.You can find our Job Applicant Privacy Notice here and here (FR).
Klaviyo is the autonomous CRM for B2C brands, built to turn what you know about your customers into real growth.
Industry
Marketing Services
Company size
1,001-5,000 employees
Founded
2012
Headquarters
Boston, Massachusetts
LinkedIn followers
176,288
Total funding
$1.3B
Klaviyo (NYSE: KVYO) is the autonomous B2C CRM. Powered by its built-in data platform and AI, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps over 193,000 brands like Mattel, Glossier, Daily Harvest, and Liquid Death deliver 1:1 experiences at scale, improve efficiency, and drive revenue.
Offices: 125 Summer St, Floor 7, Boston, Massachusetts 02110, US · 106 Fenchurch Street, 5th Floor, London, England EC3M 5JF, GB · 420 George St, Floor 17, Sydney, NSW 2000, AU · 1615 Platte St, Denver, Colorado 80202, US · 181 Fremont St, Floor 21, San Francisco, California 94105, US
How many Sales jobs are open in Sydney, Australia right now?
There are currently 2,430 open sales positions in Sydney, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Sydney, Australia?
Companies currently hiring include JPL Group, Accent Group Limited, JB Hi-Fi, The Estée Lauder Companies Inc., EssilorLuxottica, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Sydney, Australia?
Yes — 1016 of the 2430 open sales positions offer remote or hybrid work (127 remote, 889 hybrid).
How do I apply for Sales jobs in Sydney, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.