At AlfaDocs, we’re on a mission to transform healthcare. Our software platform makes the daily lives of medical practices and patients easier by streamlining practice management and patient relationships. With our all-in…
At AlfaDocs, we’re on a mission to transform healthcare. Our software platform makes the daily lives of medical practices and patients easier by streamlining practice management and patient relationships. With our all-in…
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$30k–$32k/yr
Full-time
Bonus, Paid English or German language courses, Training courses, Books, Workshops, Team-building activities
Posted 31d ago
~40 hrs/week
Responsibilities
Guide healthcare professionals through the onboarding journey to ensure successful adoption of the AlfaDocs platform. This includes delivering training sessions, managing project milestones, and collaborating with internal teams to improve the product experience.
Requirements
Requires over one year of experience in Customer Success, Onboarding, or Sales, with native Italian and fluent English skills. Candidates must possess strong communication abilities and experience with CRM or help desk platforms.
Full job description
At AlfaDocs, we’re on a mission to transform healthcare. Our software platform makes the daily lives of medical practices and patients easier by streamlining practice management and patient relationships. With our all-in-one, cloud-based solution, healthcare professionals can focus more on care and less on administration.
We take pride in our responsibility to deliver high-performance solutions while fostering a collaborative and respectful environment where everyone’s contributions are valued. We’re driven by a shared passion to make a lasting impact on the healthcare industry, creating a space where both our team and our customers thrive.
As an Onboarding Specialist, you'll help healthcare professionals successfully adopt AlfaDocs and transform the way they manage their practice. You will:
Guide customers through the onboarding journey, from kickoff to successful adoption.
Understand each practice's workflows and recommend best practices to improve productivity and profitability.
Deliver engaging training sessions for doctors, secretaries, and practice managers.
Manage onboarding projects, coordinating milestones, timelines, and stakeholders.
Set clear expectations, proactively identify risks, and remove adoption blockers.
Handle challenging conversations with confidence, maintaining customer trust even in difficult situations.
Collaborate closely with Sales, Customer Success, Support, and Product to deliver a seamless customer experience.
Act as the voice of the customer, sharing insights to continuously improve our product and onboarding experience.
1+ year of experience in Customer Success, Onboarding, Consulting, Implementation, or Sales.
Excellent communication, presentation, and active listening skills.
Strong stakeholder management and conflict resolution skills.
Ability to manage multiple projects while staying organized and focused on priorities.
Customer-centric mindset with strong problem-solving abilities.
Ability to influence customers through a consultative approach and build long-term trust.
Ownership, resilience, and a proactive attitude.
Passion for technology and digital transformation.
Experience with CRM and help desk platforms (HubSpot, Salesforce, Intercom, Zendesk, or similar).
Native Italian and fluent English (C1).
Based near Munich or Milan, or willing to relocate.
Administrative Info:
Contract: Every Alfa begins their journey with a 1-year fixed-term contract with the aim of renewing to an indefinite term.
Salary range: 30K-32K + bonus
Location: Milan, Italy (Via Eritrea n. 21 20157 (Palazzo Tecniche Nuove) / AlfaDocs GmbH Balanstraße 73, 81541 Monaco di Baviera
Office Model: Hybrid Mode 3 days in the office, 2 days remote
Alfadocs è la piattaforma operativa per la sanità privata che collega gestione, organizzazione, relazione e analisi in un’unica soluzione in cloud.
Smart Health. Smart Tech.
Offices: Dachauer Straße 17, AlfaDocs GmbH, München, 80335, DE · Via Eritrea, 21, Milan, Lombardy 20157, IT · Via Agostino da Montefeltro, Turin, Piedmont 10134, IT
software as a servicehealth techdigitalizationand cloud technologyHealth CareSoftwareSaaSDentalMedical
How many Sales jobs are open in Munich, Germany right now?
There are currently 1,616 open sales positions in Munich, Germany listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Munich, Germany?
Companies currently hiring include REWE Group, Check Point Software, PENNY International (REWE Group), zooplus, ALDI SÜD, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Munich, Germany?
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