HSBC International Wealth and Premier Banking (IWPB) Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to u…
Skills: Mortgage Sales, People Management, Sales Performance Management, Training And Coaching, Operational Risk Control
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Skills: Mobile Sales, Channel Development, Customer Service, Sales Management, Leadership
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Entry level
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Full-time
bachelor degree
Professional Development, Flexible Working
Posted 22d ago
~40 hrs/week
Responsibilities
Lead a mortgage sales team to maximize productivity and achieve customer acquisition targets while ensuring high service standards. Manage operational risk control and coach team members to deliver a consistently excellent customer experience.
Requirements
Requires a university degree and at least 5 years of supervisory experience in a sales function. Candidates must have proven ability in mortgage sales, strong leadership skills, and proficiency in both English and Mandarin.
Full job description
HSBC International Wealth and Premier Banking (IWPB)
Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.
We are currently seeking an experienced professional to join our team.
In this role, you will:
To lead mortgage sales team in people management, sales performance management, training and coaching, and operational risk control, so as to maximize the productivity of the team and contribute to the achievement of business strategy with high quality sales and service standard.
To lead the team to achieve the HML and Customer Acquisition requirement and minimize the risk.
The role also needs to closely monitor the sales and services quality provided by team members so as to ensure the sales/service process is strictly followed and the delivery of a consistently excellent customer experience.
To ensures fair outcomes for customers are delivered in all situations.
To manage, lead and motivate a team of highly mobile sales staff, and to lead a mobile sales team to focus on activities to expand HSBC’s new to wealth acquisition.
Role success will be achieved by focusing on striving to develop new relationships outside HSBC that will deliver sustainable growth and profitability.
To be successful in the role, you should meet the following requirements:
University level education
Proven ability in mortgage sales
Current product/market knowledge
Excellent customer service skills
Managerial experience
At least 5 years’ experience in supervisory role of sales function
Excellent interpersonal, leadership and motivation skills
Strong sales and organization ability and problem solving skills
Result driven and able to work under pressure
Good spoken and written English and Mandarin
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC Bank (China) Company Limited
Related keywords
Mortgage SalesHMLCustomer AcquisitionWealth ManagementRetail BankingPeople ManagementRisk ControlInternational Wealth and Premier BankingSales StrategyFinancial Services
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
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