Guadalajara | Customer Retention & Development Manager (CRDM)
Guadalajara, Jalisco, Mexico · On-site
Mid level
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Guadalajara, Jalisco, Mexico · On-site
Mid level$3.6B raised
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Full-time
bachelor degree
Competitive salary, Benefits above the law, Life insurance, Major medical expenses insurance, Employee Stock Purchase Plan, Training and Personnel Development Program
Posted 3h ago
~40 hrs/week
Responsibilities
The Customer Retention & Development Manager will build and execute a district-wide retention program to protect and grow revenue across existing customer accounts. They are responsible for facilitating branch meetings, analyzing revenue trends, and coaching the team to improve customer relationships.
Requirements
Candidates must hold a bachelor's degree or equivalent business qualification and possess at least four years of industry experience. Proficiency in Expeditors operating systems, MS Excel, Visio, and Blueprint is required, along with strong management and communication skills.
Full job description
Company Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
Major Duties and Responsibilities
Build a District Retention Program that includes coverage for all existing customers in our District
Assist Product managers in developing product level retention programs
Facilitate monthly branch retention meetings
Build and protect consistency in our branch and service offerings
Measure and analyze customer revenue trends and proactively communicate these
Ensure minimum call counts and reviews are completed per district goals
Ensure incremental improvements are made on building stronger customer relationships
Grow revenue across multiple product and geographies
Qualifications
Bachelor degree or equivalent business qualifications
Minimum four years Expeditors / industry experience
Ability to create/write and articulate client business plans
Management skills to organize and coach a team
Demonstrated customer service skills and proven interpersonal skills
Knowledge of required Expeditors operating systems as well as MS Excel, Visio, Blueprint
Inquisitive and exploratory mind-set
Fluent in English
Additional Information
Expeditors ofrece excelentes beneficios
Sueldo competitivo
Prestaciones superiores a la ley
Seguro de vida
Seguro de gastos médicos mayores
Plan de compra de acciones para empleados
Programa de Capacitación y Desarrollo de Personal
Expeditors offers excellent benefits
Competitive salary
Benefits above the law
Life insurance
Insurance of major medical expenses
Employee Stock Purchase Plan
Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
Transportation, Logistics, Supply Chain and Storage
Company size
10,001+ employees
Founded
1979
Headquarters
Bellevue, Washington
LinkedIn followers
550,480
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 locations in 100+ countries on six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
Offices: 3545 Factoria Blvd SE, Bellevue, Washington 98006, US · 1 Ascot Road, Middlesex, England TW14-8QH, GB · Cargo Mega Terminal Building, Office 5097, Dubai, Cargo Village P.O.Box: 60844, AE · 61 Alps Ave, Singapore, 49, SG · No. 1, Lane 128, Linhong Road, Shanghai, Changning District 200335, CN
How many Sales jobs are open in Guadalajara, Mexico right now?
There are currently 123 open sales positions in Guadalajara, Mexico listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Guadalajara, Mexico?
Companies currently hiring include HSBC, Sweet Carolina's Travel, Avnet, PiSA Farmacéutica, BBVA, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Guadalajara, Mexico?
Yes — 31 of the 123 open sales positions offer remote or hybrid work (12 remote, 19 hybrid).
How do I apply for Sales jobs in Guadalajara, Mexico?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.