Client Support Representative (Freight Forwarding)
Guadalajara, Jalisco, Mexico · On-site
Entry level
Client Support Representative About us Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. With headquarters located in Taipei, Taiwan, as well as regional headquarters in Los New Yor…
Skills: Customer service, Freight forwarding, Logistics, CargoWise, Microsoft Office
Outside Sales Executive - Freight Forwarding Industry Ready to kickstart a career in logistics sales? Join our Liquid Logistics Solutions team and help customers discover smarter ways to move bulk liquids. You’ll learn t…
Skills: Sales, Logistics, Business Development, Cold Calling, Relationship Building
Air Pricing Coordinator About us: Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. With headquarters located in Taipei, Taiwan, as well as regional headquarters in New York and bra…
Skills: Air freight rate negotiation, Logistics, Import and export documentation, Data entry, Billing
We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transpor…
We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transpor…
Skills: Sales Management, Business Development, Freight Forwarding, Logistics, Ocean Freight
We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transpor…
We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transpor…
Skills: Accounts receivable, Collections, Data analysis, Microsoft Excel, Power BI
Greenwood Village, Colorado, United States · On-site
$80k–$100k/yr
Senior
We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transpor…
Skills: Sales Management, Business Development, Freight Forwarding, Logistics, Ocean Freight
We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transpor…
We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transpor…
We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transpor…
We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transpor…
Skills: Freight forwarding, Logistics, Sales management, Business development, Team leadership
We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transpor…
Skills: Data entry, Freight forwarding, Logistics, Transportation, CargoWise One
We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transpor…
Skills: Freight forwarding, Sales, Logistics, Ocean freight, Air freight
We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transpor…
Skills: Rate Negotiation, Freight Forwarding, Logistics, Transportation, Microsoft Excel
Miami-Dade County, Florida, United States · Hybrid
$50k–$60k/yr
Mid level
OEC Group offers a competitive salary, a full benefits package, opportunities for professional growth and so much more! What we’re looking for… Entry Writer with 1-3 years of entry writing experienceKnowledge of particip…
Skills: Customs Entry Writing, Data Entry, Cargowise, Microsoft Office, Customs Brokerage
Greenwood Village, Colorado, United States · On-site
$80k–$120k/yr
Senior
We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transpor…
Greenwood Village, Colorado, United States · On-site
$45k–$80k/yr
Entry level
We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transpor…
Skills: Sales, Freight Forwarding, Logistics, Communication, Problem Solving
We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transpor…
Skills: Sales Management, Business Development, Freight Forwarding, Logistics, Ocean Freight
We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transpor…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Major medical insurance, Dental services, Vision services, Vacation days, Personal days, Floating day
Posted 1d ago
Apply by Nov 4
~40 hrs/week
Responsibilities
The Client Support Representative manages customer inquiries, coordinates shipment bookings, and maintains accurate customer profiles in CargoWise. They also provide expert logistics guidance and ensure compliance with standard operating procedures.
Requirements
Candidates must have a bachelor's degree in international business or equivalent experience and approximately one year in an administrative role. Proficiency in Microsoft Office and an advanced level of English are required.
Full job description
Client Support Representative
About us Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. With headquarters located in Taipei, Taiwan, as well as regional headquarters in Los New York, and branches throughout Asia, North America and Europe; OEC Group enjoys a strong position in a rapidly growing market. Our goals and ambition have helped us to become one of the emerging leaders in the logistics/importing industry.
What you’ll be doing:
Develop and maintain detailed internal customer profiles in CargoWise, ensuring all departments have access to accurate and comprehensive customer information.
Provide expert guidance and recommendations to customers, assisting them in selecting the most appropriate solutions for their freight and logistics needs, including preparing quotations as required.
Coordinate shipment bookings and validate ocean/air freight from origin to destination, ensuring timely updates and tracking information are communicated to customers.
Serve as the primary point of contact for customer inquiries via phone and email, delivering exceptional customer service and managing special requests to build strong client relationships.
Manage daily communications related to assigned accounts, directing customer concerns to the appropriate departments when necessary to ensure swift resolution.
Sending new shipment bookings to customers.
Validating and confirming all ocean/air shipment bookings from origin to destination, ensuring customer satisfaction.
Trace empty containers and ensure their timely return or apply per diem billing when necessary.
Follow all Standard Operating Procedures (SOPs) with strong emphasis on accuracy and compliance.
Who you are:
You have a bachelor’s degree in international business or equivalent experience
Around one year of experience in an administrative/clerical type role
You possess knowledge of Microsoft Office including Word and Excel
Your strengths are prioritizing, working in a fast-paced environment, you’re customer-oriented and have a good sense of urgency
Advanced English level is a must
Work Schedule
GDL Office 7:00AM-4:00PM / 8:00AM-5:00PM CST
Perks & Benefits of OEC Group
Law benefits
After successfully completing a standard 90-day probationary period the employee is provided with the following benefits package. This includes:
Individual Major medical Insurance (Some dental and vision services are covered too)
Vacation days (on 1st anniversary, some days are assigned after probation period)
Personal days (on 1st anniversary, some days are assigned after probation period)
Floating Day.
Annual performance review and opportunity for salary adjustment.
Transportation, Logistics, Supply Chain and Storage
Company size
501-1,000 employees
Founded
1981
Headquarters
New Hyde Park, New York
LinkedIn followers
23,772
OEC Group
Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. With headquarters located in Taipei, Taiwan, as well as regional headquarters in New York and branches throughout Asia, North America and Europe; OEC Group holds a strong position in a rapidly growing market.
Our goals and ambition have helped us to become one of the emerging leaders in the logistics/importing market in the US. OEC Group's annual cargo volume has consistently put us in the top 2 position for Transpacific Trade. We provide freight transportation and logistics and information services to over 50,000 customers through a network of offices in North America, Europe, Asia, South America, Australia, and the Middle East. Our cargo volume is leveraged with the most competitive rates in both ocean and air services. With OEC Group you have access to a variety of carriers without the contractual liability.
With ever-changing market conditions and government regulations, logistics becomes more complex as years go by. OEC Group takes care of the complexities of logistics and allows you to focus on your core businesses.
USA Locations:
Atlanta, Boston, Chicago, Denver, Dallas, Houston, Kansas City, Los Angeles, Miami, Minneapolis, New York, Philadelphia, Phoenix, Portland, San Diego, San Francisco, Seattle, Saint Louis, Salt Lake City.
Visit us at www.oecgroup.com to learn more about our company!
Take a look at our careers page for open positions in OEC Group at http://oecgroup.theresumator.com/apply.
Offices: 5 Dakota Dr, New Hyde Park, New York 11042, US · 25 Braintree Hill Park, Braintree, Massachusetts 02184, US · 555 Pierce Rd, Suite 210, Itasca, IL 60143, US · 300 Wyandotte Street, 3Y Building, Suite 401, Kansas city, MO 64105, US · 11960 Westline Industrial Drive, Suite 350, Maryland Heights, missouri 63146, US
Transportation, Logistics, Supply Chain and Storage
Company size
501-1,000 employees
Founded
1981
Headquarters
New Hyde Park, New York
LinkedIn followers
23,772
OEC Group
Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. With headquarters located in Taipei, Taiwan, as well as regional headquarters in New York and branches throughout Asia, North America and Europe; OEC Group holds a strong position in a rapidly growing market.
Our goals and ambition have helped us to become one of the emerging leaders in the logistics/importing market in the US. OEC Group's annual cargo volume has consistently put us in the top 2 position for Transpacific Trade. We provide freight transportation and logistics and information services to over 50,000 customers through a network of offices in North America, Europe, Asia, South America, Australia, and the Middle East. Our cargo volume is leveraged with the most competitive rates in both ocean and air services. With OEC Group you have access to a variety of carriers without the contractual liability.
With ever-changing market conditions and government regulations, logistics becomes more complex as years go by. OEC Group takes care of the complexities of logistics and allows you to focus on your core businesses.
USA Locations:
Atlanta, Boston, Chicago, Denver, Dallas, Houston, Kansas City, Los Angeles, Miami, Minneapolis, New York, Philadelphia, Phoenix, Portland, San Diego, San Francisco, Seattle, Saint Louis, Salt Lake City.
Visit us at www.oecgroup.com to learn more about our company!
Take a look at our careers page for open positions in OEC Group at http://oecgroup.theresumator.com/apply.
Offices: 5 Dakota Dr, New Hyde Park, New York 11042, US · 25 Braintree Hill Park, Braintree, Massachusetts 02184, US · 555 Pierce Rd, Suite 210, Itasca, IL 60143, US · 300 Wyandotte Street, 3Y Building, Suite 401, Kansas city, MO 64105, US · 11960 Westline Industrial Drive, Suite 350, Maryland Heights, missouri 63146, US