Job Title: Customer Advisor IStatus: Part-time, PermanentReporting to: Store ManagerLocation: Vaughan, ON About Lee Valley: Since 1978, Lee Valley has recognized that for many, woodworking and gardening are more than jus…
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$18/hr
Part-time
Lee Valley discount
Posted 57d ago
~40 hrs/week
Responsibilities
The Customer Advisor provides high-quality support by answering product inquiries, processing transactions, and managing customer orders and returns. They also assist with warehouse tasks, including picking orders and maintaining in-store displays.
Requirements
Candidates should have 1 to 2 years of retail experience, which is considered an asset. Experience in a skilled craft or trade such as woodworking or gardening is also highly valued.
Full job description
Job Title: Customer Advisor I
Status: Part-time, Permanent
Reporting to: Store Manager
Location: Vaughan, ON
About Lee Valley:
Since 1978, Lee Valley has recognized that for many, woodworking and gardening are more than just hobbies. Lee Valley Tools enjoys a proud history of providing high-quality woodworking, gardening, hobby, hardware, gift and seasonal merchandise to customers worldwide. We pride ourselves on providing quality products and renowned customer service.
Lee Valley has been honored with many prestigious awards, including being recognized as one of Canada's Best Managed Companies. Additionally, we have been ranked #1 for In-Store Experience in Ontario by Leger Marketing Inc.
A position at Lee Valley is more than just a job – we honor the time and dedication that our people give by providing sustained and meaningful employment while striving to provide an environment where learning and development are encouraged.
Overview:
Provides high quality support and service for customer orders/enquiries regarding products and/or services. Answers general questions related to products and other issues as they relate to customer orders and returns, processes transactions and helps pick orders in the warehouse.
Key Responsibilities:
Process in store payment transactions with basic understanding of cash handling procedures
Place items on hold, following pre-determined procedure
Look up customer numbers in our internal database.
Process exchanges and returns using set procedure, re shelving items as needed
Fill a customer orders (including all safety sheets as required)
Answer basic customer questions related to our products
Greets all customers upon entry
Help customers locate items in the showroom
Refill in store displays following guides
Identify if an item is eligible for backorder and help customer to place orders
Occasionally assist in receiving and re shelving products delivered to warehouse
Able to participate in on the floor engagement re; demo, drop ins
Develop understanding of inventory movement for the purpose of backorders or inter store transfers
Develop a working knowledge of our SFS process and procedures.
Knowledge and Skills:
1 to 2 years in retail considered an asset
Experience in a skilled craft or trade (such as woodworking, gardening) a significant asset
Follows set procedures with fairly routine tasks. Expected to use these procedures along with general knowledge to complete tasks.
Usually only requires basic instruction for most work, requiring detailed instructions for new products or processes.
What we offer:
Lee Valley discount.
A family-oriented environment that supports growth and development for all employees.
Diversity and Inclusion:
At Lee Valley, we are proud to celebrate and foster a diverse team of professionals. We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work. Our diverse community combined with our inclusive culture, is what sets us apart in the industry.
We encourage all candidates to apply for job opportunities with Lee Valley regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, or disability.
If you require accommodation during the recruitment and selection process, please do not hesitate to reach out.
Our Approach to Artificial Intelligence in Recruitment
We believe that hiring decisions should be grounded in human judgment, thoughtful evaluation, and meaningful dialogue.
At Lee Valley, we do not use artificial intelligence tools to screen, rank, or make automated decisions about candidates. All applications are reviewed by members of our hiring team, and selection decisions are made through human assessment and professional judgment.
We are committed to a fair, transparent, and equitable recruitment process where candidates are evaluated based on their experience, skills, and potential — not by automated systems.
At Lee Valley, we understand that the journey of creating is just as exciting as the end product. #LVLetsDoSomething
Industry
Retail
Company size
501-1,000 employees
Founded
1978
Headquarters
Ottawa, Ontario
LinkedIn followers
7,859
Lee Valley is a family-owned business that has been serving users of woodworking and gardening tools since 1978. Our reputation is built on customer satisfaction, honesty and fairness.
About one third of our total sales volume is in products of our own design. The vast majority of these are Veritas® brand products made by Veritas Tools Inc., our manufacturing arm. Whether a tool from Lee Valley is one made by Veritas Tools or is one of the 5000 or so we get from around the world, it will always have our full guarantee. That means it costs you nothing to try us out. We're confident that the quality and service we provide will be to your liking. Just give us the opportunity.
Offices: 1090 Morrison Drive, Ottawa, Ontario K2H 1C2, CA
Woodworking ToolsGardening ToolsHardwareHome and Kitchen ToolsRetailand ManufacturingE-CommerceVirtual RealityHardwareRetail
How many Retail jobs are open in Vaughan, Canada right now?
There are currently 403 open retail positions in Vaughan, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Vaughan, Canada?
Companies currently hiring include Walmart, Loblaw Companies Limited, Team Town Sports, Starbucks, Pfaff Automotive Partners, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Vaughan, Canada?
Yes — 38 of the 403 open retail positions offer remote or hybrid work (0 remote, 38 hybrid).
How do I apply for Retail jobs in Vaughan, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.