Customer Care Representative (Performance Collision)
St. Catharines, Ontario, Canada · On-site
$36k–$40k/yr
Entry level
Drive for Excellence At Performance Collision trust is the backbone of everything we do. We’ve earned the trust of our guests dating back to the early 1970’s. As a fully brand-certified collision center we have also earn…
Skills: Customer service, Administrative support, Communication, Google Workspace, CDK
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Assistant General Manager - St Catharines Bunting and Carlton
St. Catharines, Ontario, Canada · On-site
$47k–$70k/yr
Mid level$1.2B raised
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MCA - Merchandising Consultants Associates
Retail Store Transformation Team Leads and Merchandising Reps
St. Catharines, Ontario, Canada · On-site
$18/hr–$22/hr
Mid level
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Natural Purity
Home Services Representative
St. Catharines, Ontario, Canada · On-site
$55k–$75k/yr
Entry level
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Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To maximiz…
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$36k–$40k/yr
Full-time
high school
Health insurance, Dental insurance, Vision insurance, Disability insurance, Critical illness insurance, Life insurance
Posted 20d ago
~40 hrs/week
Responsibilities
The Customer Care Representative coordinates service appointments, insurance calls, and vehicle intake processes while providing administrative support to the body shop. They are responsible for maintaining a positive customer experience and ensuring all interactions adhere to company standards and safety protocols.
Requirements
Candidates must possess a high school diploma or GED and a valid Ontario driver's license with a good driving record. Preferred qualifications include 1-2 years of customer service experience and proficiency with Google Workspace.
Full job description
Drive for Excellence
At Performance Collision trust is the backbone of everything we do. We’ve earned the trust of our guests dating back to the early 1970’s. As a fully brand-certified collision center we have also earned the trust of our manufacturers to repair their vehicles to the highest standard of quality in the event of an accident.
Performance Collision is looking for a Customer Care Representative to join their Dynamic Team!
About Us
Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:
Great Experience: Every customer is entitled to a great experience Integrity: We are honest and transparent in our actions Diversity: We are stronger through the inclusion of people, brands and ideas Innovation: We passionately embrace opportunities for new and continuous improvements Empowerment: We encourage and support our people in taking initiative Giving Back: We positively impact the communities in which we live, work and raise families=
Here’s what you’ll deliver:
Coordinate service appointments including answering service calls in a professional manner.
Coordinate insurance calls in a professional manner.
Coordinate vehicle intake and delivery.
Remind customers of set appointments via telephone, email or text.
Provide general and administrative support to the Body Shop.
Project a positive attitude for the benefit of our customers and fellow employees.
Utilize systems and procedures to deliver exceptional customer service on all interactions.
Analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
Execute tasks in a fast-paced environment with multiple deadlines.
Ability to execute tasks with minimal supervision.
Ability to work in adherence to company safety standards at all times.
Comply with all company policies, standards and procedures.
Other duties as required by management
What you need to succeed:
High School Diploma or GED is required.
1 year of automotive experience or equivalent is preferred.
1-2 years of customer service experience is preferred.
Must have a valid Ontario Driver's License and good driving record.
Able to work well under pressure.
Strong attention to detail will be required.
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Proficient with Google Workspace
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
CDK experience is an asset.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to effectively communicate both verbally and in writing.
Ability to work in a collaborative environment while maintaining a positive attitude.
Ability to read and comprehend instructions and information.
Ability to perform multiple duties in a high-energy, fast-paced environment.
Ability to work flexible hours and work around a changing schedule
What’s in it for you?
Excellent management support and guidance
Opportunities through our Internal career mobility program
Access to health, dental and vision insurance
Disability, critical illness and life insurance for the unexpected
Our Employee Assistance Plan (EAP) for you and your family's wellness
Discount on vehicles, service and parts for you and your family
Discounts to retailers and service providers across the country
Free and engaging employee events
Did we mention we love giving back to our communities?!
Job Type: Full Time - Permanent
Compensation (expected annual salary): $36,000 - $40,000 per year. The starting salary will be set within this range based on job-related factors such as relevant skills and experience.
Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.
This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.
Performance Auto Group is an equal opportunity employer. Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
How many Retail jobs are open in St. Catharines, Canada right now?
There are currently 135 open retail positions in St. Catharines, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in St. Catharines, Canada?
Companies currently hiring include Walmart, Starbucks, Brampton Chrysler Dodge Jeep, Loblaw Companies Limited, Bell Canada Enterprises, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in St. Catharines, Canada?
Yes — 1 of the 135 open retail positions offer remote or hybrid work (0 remote, 1 hybrid).
How do I apply for Retail jobs in St. Catharines, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.