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Part-time
Professional development, Internal training, Competitive compensation, Benefits package
Posted 5d ago
~30 hrs/week
Responsibilities
The Customer Experience Associate acts as the face of the branch by processing daily transactions and nurturing long-standing customer relationships. They are also responsible for identifying sales opportunities and assisting clients with mobile banking technology.
Requirements
Candidates must possess strong customer service skills and the ability to explain complex financial concepts in a simple manner. A flexible schedule and comfort with sales situations are required to succeed in this target-based environment.
Full job description
Requisition ID: 269912
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
About the role
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
Processing day to day transactions
Nurturing rich, long-standing relationships
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
Have proven customer service skills through work or community involvement
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Are comfortable in simple sales situations
Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
Internal training to support your career growth and enhance your skills
An organization committed to making a difference in our communities – for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package
Location(s): Canada : Ontario : St. Catharines
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
Welcome to Scotiabank. We serve thousands of customers, families, and communities across the globe, helping them achieve success through advice, products, and services. Follow for news, insights, thought leadership and more.
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Offices: 40 King St W, Toronto, Ontario M5H, CA · Bosque de Ciruelos 120, Miguel Hidalgo, CDMX 11700, MX · Calle Dionisio Derteano 102, San Isidro, Lima 15047, PE
How many Retail jobs are open in St. Catharines, Canada right now?
There are currently 135 open retail positions in St. Catharines, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in St. Catharines, Canada?
Companies currently hiring include Walmart, Starbucks, Brampton Chrysler Dodge Jeep, Loblaw Companies Limited, Bell Canada Enterprises, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in St. Catharines, Canada?
Yes — 1 of the 135 open retail positions offer remote or hybrid work (0 remote, 1 hybrid).
How do I apply for Retail jobs in St. Catharines, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.