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$93k–$116k/yr
Full-time
postgraduate degree
Posted 12h ago
~40 hrs/week
Responsibilities
The Director of Clinical Operations provides strategic and operational leadership for all clinical services while ensuring accountability and continuous improvement. They are responsible for program management, privacy compliance, and fostering community partnerships to enhance client safety and satisfaction.
Requirements
Candidates must hold a Master's degree in Social Work, Nursing, or an allied profession and be registered with a regulatory body. A minimum of 5 years of management experience in community mental health and addictions is required, along with specific safety certifications.
Full job description
JOB POSTING # 143
Position Title:
Director of Clinical Operations
Vacancies:
1
Workgroup:
Senior Leadership Team
Posting Date:
August 11 - 25, 2026
Status:
Full-time Regular
Start Date:
September 14, 2026
Hours:
35-45 hours per week
Annual Salary:
$92,805.44 – $116,006.80
About CMHA Niagara
CMHA, Niagara is a non-profit, charitable organization committed to promoting mental wellness and improving the lives of people in its service area who have mental illness, as well as their families. CMHA Niagara achieves its mission through a number of programs and services.
CMHA, Niagara is committed to a recovery philosophy which focuses on the potential for people with mental illness to lead full, productive and engaged lives in their communities. The Branch works in partnership with many others who share in the commitment to supporting the broad determinants of health.
Essential Job Functions
Lead, manage, and ensure accountability for the Clinical Leadership Team, providing strategic and operational leadership for all clinical services, fostering accountability, collaboration, and continuous improvement while supporting staff development, engagement, and retention
Program Management: oversee planning, delivery, and evaluation of clinical programs to ensure quality, effectiveness, and alignment with best practices, community needs, and funder expectations.
Contribute to strategic priorities, performance monitoring, and fiscal sustainability
Privacy Officer: ensure compliance with privacy legislation through policy development, training, risk assessments, audits, and response to privacy inquiries and investigations
Client and Family Advisory: engage clients, families, and individuals with lived experience in service planning and evaluation,
Strengthen community and system partnerships to enhance service experiences
Client Safety and Satisfaction: promote client safety, recovery, and well-being through evidence-informed practice, quality improvement, and monitoring of key performance indicators to ensure accessible and equitable services
Performs other duties as may be assigned by the Executive Director
Essential Job Requirements
Masters degree in Social Work, Nursing or allied profession, or other relevant area of study
Registration with a regulatory body in good standing and adheres to all standards of practice as per the College is required
Minimum of 5 years of management experience in the community mental health and addictions program field
Experience with quality improvement initiatives and project management
Knowledge of the special needs of persons with psychiatric disabilities, concurrent disorders and other comorbidities
Certified in the following safety courses: Crisis Intervention (i.e. NVCI, Safety Care, CPI or Safe Management), Standard First Aid – CPR C - AED, and Suicide Prevention (ASIST)
Bilingualism, particularly proficiency in French, would be considered a valuable asset
CMHA Niagara is a culturally competent organization and is committed to building an inclusive community that respects the dignity and independence of candidates with multicultural and diverse backgrounds, multilingual abilities, and experience with the 2SLGBTQIA+ community. Candidates with a multicultural and/or diverse background would be considered an asset.
CMHA Niagara is committed to providing accommodation for persons with disabilities. Please see the AODA section of our website at, www.cmhaniagara.ca for further details or contact our Human Resources department for any information in an alternate format.
If you are interested in applying for this position, it is your responsibility to ensure your application is sent to[email protected]no later than 4:00 p.m. on August 25, 2026.
Our Mission
Our purpose is to strengthen mental wellness in the Niagara community.
Our Vision
A Niagara where mental health is recognized, supported and optimized.
Our Values
Our core values will be embedded in everything we do. They will guide and define how we work with each other, our partners, and our clients and their supports, to enhance access to mental health and addictions supports in Niagara: adaptive, collaboration, ethics and integrity, people-centred, safety and belonging, social justice.
Strengthening mental wellness in the Niagara community.
Industry
Mental Health Care
Company size
51-200 employees
Founded
2001
Headquarters
St. Catharines, Ontario
LinkedIn followers
1,412
Canadian Mental Health Association, Niagara branch, has been providing mental health programs and services to assist individuals 16 years and older with their short and long-term mental health goals for more than 50 years. CMHA Niagara is a registered charity providing a continuum of mental health services. This means we assist those with early signs of mild to moderate unwellness, those with more severe daily living impacts, those with diagnosable mental illness and those recovering from mental illness.
MISSION: Our purpose is to strengthen mental wellness in the Niagara community.
VISION: A Niagara where mental health is recognized, supported and optimized.
VALUES: Our core values will be embedded in everything we do. They will guide and define how we work with each other, our partners, and our clients and their supports, to enhance access to mental health and addictions supports in Niagara:
Adaptive
Collaboration
Ethics and integrity
People-centered
Safety and Belonging
Social Justice
Offices: 36 Page Street, St. Catharines, Ontario L2R 4A7, CA · 15 Wellington Street, St. Catharines, Ontario L2R 5P7, CA · 6760 Morrison Street, Niagara Falls, Ontario L2E 6Z8, CA · 20 Jarvis Street, Fort Erie, Ontario L2A 2S3, US
How many Healthcare jobs are open in St. Catharines, Canada right now?
There are currently 63 open healthcare positions in St. Catharines, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in St. Catharines, Canada?
Companies currently hiring include I-EQUIP (Interprofessional Education for Quality Improvement Program), Sienna Senior Living, Extendicare, CBI Home Health, GoodLife Fitness, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in St. Catharines, Canada?
Yes — 4 of the 63 open healthcare positions offer remote or hybrid work (0 remote, 4 hybrid).
How do I apply for Healthcare jobs in St. Catharines, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.