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Skills: Customer Service, Communication Skills, Upselling, Appointment Scheduling, Kerridge
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The Service Advisor is responsible for booking MOTs and services while advising customers on warranty cover and upselling parts. They manage high-volume customer queries and coordinate with the aftersales department to schedule workshop appointments.
Requirements
Candidates must have previous experience in a similar automotive industry role and a passion for customer service. Proficiency with Kerridge or ADP systems is considered an advantage.
Full job description
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Sheffield Ford
Contract Type: Permanent, full-time
Hours: 42 Hours weekly (Between hours Monday to Friday 8am to 6pm and Saturday mornings on rota basis)
Salary: OTE up to £35,000 (uncapped) with basic of £29,000 per annum
Sheffield Ford is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site.
Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed!
As a Service Advisor, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities!
Responsibilities
Booking MOTs, services and other repair work for our customers
Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
Managing a high-volume of customers daily as well as telephone calls and online booking queries
Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
Maintaining accurate customer records, and updating the systems when any bookings have been made
As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
Core Benefits:
Competitive salaries with structured pay scales and progression as you grow within the business
Generous annual leave that increases with your length of service
Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing:
Eyecare vouchers to help cover vision care needs
Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
Dental insurance for everyday dental care and unexpected treatments
Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing:
MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
Free will writing services to help plan for the future
Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle:
Discounted gym memberships to support an active lifestyle
Travel insurance to help you explore with confidence
Access to home and technology vouchers
bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Together we will strive to be an outstanding company achieving customers for life.
Industry
Motor Vehicle Manufacturing
Company size
5,001-10,000 employees
Founded
1908
LinkedIn followers
37,830
The Lookers Group are proud to represent more than 30 leading car manufacturers in over 150 dealerships, employing 6500 people. We offer our customers a wide variety of new, nearly new, and used cars, vans, supplying over 200,000 vehicles annually throughout the UK and Ireland.
We believe that by investing in and developing our people, they will be empowered to deliver the best possible experience to our customers, truly putting our customers at the heart of everything that we do.
Find us on Facebook - www.facebook.com/lookersgroup
Follow us on Twitter - www.twitter.com/lookersgroup
Offices: Altrincham, GB
Leading Motor RetailerCar DealershipsPremium Automotive BrandsAgricultureand LeasingLogisticsRetailAutomotive3D PrintingManufacturing
How many Retail jobs are open in Sheffield, United Kingdom right now?
There are currently 170 open retail positions in Sheffield, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Sheffield, United Kingdom?
Companies currently hiring include NEXT PLC, Marks and Spencer, JD Gyms, Costa Coffee, HSBC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Sheffield, United Kingdom?
Yes — 10 of the 170 open retail positions offer remote or hybrid work (0 remote, 10 hybrid).
How do I apply for Retail jobs in Sheffield, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.