San Mateo, California, United States · On-site
$16/hr–$20/hr
CINÉPOLIS CAREERS Cinépolis USA is a luxury cinema exhibitor offering enhanced movie-going experiences through our “Cinépolis Luxury Cinemas” and “Movie House & Eatery” theater concepts. Based in Dallas, we operate 26 lu…
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San Mateo, California, United States · On-site
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San Mateo, California, United States · On-site
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San Mateo, California, United States · On-site
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San Mateo, California, United States · On-site
$18/hr–$19/hr
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Total Wine & MoreSan Mateo, California, United States · On-site
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San Mateo, California, United States · On-site
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San Mateo, California, United States · On-site
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San Mateo, California, United States · On-site
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San Mateo, California, United States · Hybrid
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San Mateo, California, United States · On-site
$28/hr–$29/hr
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San Mateo, California, United States · On-site
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San Mateo, California, United States · On-site
$21/hr–$22/hr
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San Mateo, California, United States · On-site
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San Mateo, California, United States · On-site
$26/hr–$28/hr
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Skills: Leadership, Team Development, Customer Service, Sales Performance, Inventory Control
San Mateo, California, United States · On-site
$25/hr–$29/hr
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San Mateo, California, United States · On-site
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San Mateo, California, United States · On-site
$25/hr–$29/hr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a s…
Skills: Leadership, Customer Service, Cash Handling, Task Delegation, Oral Communication
San Mateo, California, United States · On-site
$25/hr–$29/hr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a s…
Skills: Leadership, Customer Service, Cash Handling, Team Coordination, Oral Communication
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Provide high-quality in-seat dining service by accurately taking and delivering food and beverage orders. Maintain theater cleanliness and ensure a seamless guest experience through proactive service and efficient payment processing.
Must be at least 18 years old with over one year of full-service serving experience. Required certifications include ServSafe, Food Handler's, and Alcohol certifications.
Cinépolis USA is a luxury cinema exhibitor offering enhanced movie-going experiences through our “Cinépolis Luxury Cinemas” and “Movie House & Eatery” theater concepts. Based in Dallas, we operate 26 luxury and premium theaters across California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with plans to expand further. As part of Cinépolis International, the most popular movie theater exhibitor globally, we are dedicated to innovation, film, and hospitality worldwide.
AS A CINÉPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US!
Our team members enjoy a generous employee discount on tickets, food, and nonalcoholic beverages, and they also receive gifts for reaching milestone work anniversaries!
FLSA STATUS: Non-Exempt
TITLE: Server
DEPARMENT: Operations
LOCATION: Theater
SUPERVISORY RESPONSABILITY NO
REPORTS TO: General Manager
JOB SUMMARY
A Server’s main goal is to provide stellar service for guests, ensuring an indulging experience that keeps them eager to return. Servers provide the vital link between guests and the kitchen. They accurately take food and beverage orders, relay orders to kitchen for preparation, and deliver prepared food to guests while providing superior guest service.
• Be proactive with greeting all guests in the theater before they request for service.
• Answer Plex Call System in a timely manner to further assist guests.
• Embody Nice and Amazing Service by following all In Seat Dining procedures.
• Guide guests through the menu and suggest promotions, addons, or upselling, demonstrating knowledge of menu and Cinepolis offerings.
• Greet guests and say goodbye to guests whenever possible.
• Demonstrate Passion, Commitment, and Integrity at all times by running food and beverages, bussing trays and cleaning seats, and helping other team members whenever possible.
• Ensure all food orders are inputted rapidly and accurately in point of sale system and check back with guests to ensure they have received their orders and everything they need to enjoy their meal.
• Obtain a credit card when order is placed to ensure payment and to create a smooth experience for guests with limited disruptions later into the film.
• Process all payments correctly and responsibility and returning to guests at appropriate time to limit disruptions to the films
• Implement alcohol service and safety training, including not over serving an intoxicated guest and do not hesitate to ask for management intervention if necessary.
• Process daily server paperwork accurately and timely
• Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
• Navigate guest complaints and assist with requests or direct them to proper resource if unable to assist
• Assist with crowd control and seating of guests as needed.
• Cognizant of issues with movie projections-communicating with management or the projectionist when issues arise.
• Inform management of guest complaints and or maintenance requests.
• Complete all opening, mid and closing procedures- including but not limited to side work.
• Attend and participate in trainings and meetings.
• Support daily operations by cleaning theaters in between movie sessions and at the end of the night
• Responsible for the delivery of food and drink items ordered for assigned sections or in support of other sections that are not directly assigned
• Other duties as assigned.
EDUCATION AND/OR EXPERIENCE AND SKILLS
• Must be 18 years or older.
• 1+ years of full service serving experience.
• ServSafe, Food Handler’s and Alcohol certifications required.
• Ability to work with Vista Point of Sale System and perform basic math.
• Strong interpersonal skills for interacting with employees, guests, and management.
• Strong analytical and problem-solving skills.
• Is organized and able to prioritize in a fast paced and constantly changing environment while maintaining a smile and positive attitude.
• Great communication skills with the ability to handle difficult and stressful situations and issues in a positive manner.
• Have integrity and can be counted on to the right thing.
• Flexible working hours including holidays and weekends.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will walk, bend, and stand for periods of time. The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. The employee may be asked to light lift 25lbs to 50lbs occasionally with assistance.
While performing the duties of this job, the employee regularly works in a theater environment where typical levels of noise, dust and activity can be expected. The noise level in the work environment is typical for cinemas and can vary from moderate to high depending on areas of premise.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time per the business needs.
Cinépolis USA is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
**Cinepolis is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, or gender identity.
At Cinépolis USA, we like to say we’re ‘more than a movie’. We say this because we are not just a cinema. We’re an international community of people from around the world who love innovation, film and hospitality. Above all, our people and our vigor define us. Cinépolis USA is a leading world-class cinema exhibitor that offers our guests enhanced movie-going experiences through our “Cinépolis Luxury Cinemas” and “Cinépolis” theater concepts, 4DX, and kid-approved Cinépolis Junior auditoriums. Our US operations are based in Dallas, and we opened our first US theater in Del Mar, CA in July 2011. Today, we have some of the top performing theaters in the country, currently operating a total of 21 luxury and premium theaters with a presence in Southern California, Florida, New York, New Jersey, Connecticut, Texas and Ohio. Additional theaters across the U.S. are planned to open in the next few years. Our México-based parent company, Cinépolis International, is the fourth largest movie theater exhibitor in the world. Cinépolis International was founded in Mexico in the city of Morelia, Michoacán in 1971. Today it has positioned itself as the world’s fourth largest movie theater circuit in the world, operating 712 cinema complexes, 5,771 screens and over 1,013,935 seats across 14 countries worldwide. It was the first cinema exhibitor in the world to pioneer the concept of luxury movie theaters, establishing the first luxury theater experience in 1999 in Mexico City. Worldwide, Cinépolis aspires to provide our guests with the best overall experience in film entertainment. Together, we employ a global workforce of more than 39,030 people to support our mission.
Offices: 14951 North Dallas Parkway, STE 300, Dallas, Texas 75254, US · 260 W 23rd St, New York, New York 10011, US · 12905 El Camino Real, San Diego, California 92130, US · 6941 El Camino Real, Carlsbad, California 92009, US · 32401 Golden Lantern, Laguna Niguel, California 92677, US
There are currently 191 open retail positions in San Mateo, CA listed on Clera. New openings are added daily as companies post roles.
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Yes — 13 of the 191 open retail positions offer remote or hybrid work (2 remote, 11 hybrid).
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