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Skills: Customer Relationship Management, Order Management, Quote Creation, Conflict Resolution, Microsoft Office
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Intimissimi Store Manager at its 1359 Broadway, NYC - IGC9 location
New York, New York, United States · On-site
$66k–$70k/yr
Mid level
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$24/hr–$24/hr
Full-time
bachelor degree
Medical Benefits, 401K Plan, Employee Discounts
Posted 35d ago
~40 hrs/week
Responsibilities
Manage enterprise customer accounts across corporate, education, and government sectors by handling quotes, orders, and inquiries. Ensure high customer satisfaction through proactive communication and timely resolution of issues.
Requirements
Preferred experience includes one year in a customer-facing role or two years in an office setting, with a college education preferred. Candidates must possess strong communication skills and proficiency in Microsoft Office.
Full job description
At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional’s Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles… and always-great prices.
B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy, low-attitude environment. Make your move to B&H today!
Job Overview:
The Enterprise Accounts Support Representative is a key position responsible for ensuring that our enterprise customers in the Corporate, Education, and Government sectors are experiencing B&H’s exemplary level of care and satisfaction.
Associates develop, maintain and grow customer relationships by ensuring that every interaction a customer has with us is a successful and positive experience.
Responsibilities include creating and managing quotes, orders, returns, and inquiries via multiple methods of communication. Owning the issue and ensuring a complete and timely resolution are the most important success factors for this role.
Essential Responsibilities:
Receives, prioritizes, and responds to in-bound customer inquiries within expected time frames and takes an ownership view of outstanding requests.
Thoroughly reviews customer inquiries and ensures that the responses are comprehensive and provide effective solutions.
Ensures that all work is done with a high degree of attention to detail and thoroughness including completely reviewing customer documentation for proper billing information, shipping methods, payment methods, email address, phone numbers, etc.
Processes customer Quote/bid requests and Purchase Orders into the ordering system along with any changes or cancellation requests.
Responds to customer inquiries such as stock check, order status check, price check, claims, returns etc. within defined time frames.
Proactively follows up with customers regarding outstanding orders both pre and post-sale as assigned.
Communicates with our customers in a professional and courteous manner.
Actively builds relationships with customers and demonstrates by actions that the customer can count on us.
Resolves issues requiring collaboration with other departments by clearly communicating with other departments and managing outcomes.
Uses good judgment to escalate customer issues or communications as appropriate.
Makes issue resolution decisions independently within prescribed guidelines.
Understands Customer Service processes.
Has a basic understanding of order fulfillment and physical distribution network principles (i.e., truck shipment vs parcel shipments, overnight vs ground, international shipping methods and customs/duties, etc.)
Additional Responsibilities:
Provides support for process improvement, cost reduction, & service improvement initiatives
Assists team members as needed
Assists other teams as needed
Participates in and contributes to departmental initiatives and community activities.
Other responsibilities as assigned by manager.
Specific Knowledge, Skills and Abilities:
Highly responsible. Able to take ownership of an issue and see it through resolution.
Ability to prioritize different tasks/responsibilities with a fast-paced/ high volume workload
Works well in a team and collaborative environment
Exceptional communication skills — both oral and written
Is courteous and professional in all interactions
Detail-oriented and critical thinker
Basic understanding of B&H products and how to perform research in assisting customer choices to support order entry/management.
Knowledge of Microsoft Office and general office productivity tools.
Open and able to learn new technologies and systems and can adapt to change
Preferred Education, Experience and Licenses:
1 year in a customer facing role or 2 years in an office setting preferred.
College education preferred.
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.
Your creative partner since 1973. B&H is where technology lives for photo, video, computers, drones and more!
Industry
Retail
Company size
1,001-5,000 employees
Founded
1973
Headquarters
New York, NY
LinkedIn followers
80,288
B&H is proud to have been named by Forbes as one of America's Best Mid-Size Employers in 2018.
View a list of our open jobs at www.bhphoto.com/careers.
B&H is world renowned as the place to be for all your photo, video, pro audio and digital imaging needs. In 50 years of existence, B&H has established itself as both a Super Store located in the heart of New York City as well as an on-line resource that caters to photo and video enthusiasts -- professional and amateur alike. Long known as "The Professional Source", consumers worldwide look to B&H for knowledgeable guidance when purchasing cameras and related accessories.
Why do our clients like to do business with B&H? Our award-winning customer service department, our sales staff's product knowledge, the largest, most extensive inventory in the industry (more than 300,000 items), our user-friendly website, rapid order fulfillment and prompt delivery are just a few of the reasons.
B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts, and equally important, an opportunity to grow within a high-energy company that continues to grow by leaps and bounds.
Offices: 420 9th Ave, New York, NY 10001, US
CORPORATEGOVERNMENT & EDUCATIONAL SALESPHOTOVIDEOand PRO AUDIOLogisticsSoftwareHardwareAsset ManagementSupply Chain Management
How many Retail jobs are open in New York, NY right now?
There are currently 6,510 open retail positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in New York, NY?
Companies currently hiring include Domino's, Macy's, Bloomingdale's, Starbucks, CVS Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in New York, NY?
Yes — 878 of the 6510 open retail positions offer remote or hybrid work (102 remote, 776 hybrid).
How do I apply for Retail jobs in New York, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.