Boston, Massachusetts, United States · On-site
$70k–$80k/yr
About Us Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and in real life. At Museum of Ice Cream, we invite you to believe in the magi…
Skills: Hospitality Leadership, Guest Experience Management, Team Supervision, Operational Awareness, Crowd Management
Boston, Massachusetts, United States · On-site
$16/hr–$17/hr
Wax Specialist Peer Trainer-Licensed Esthetician/Cosmetologist The Peer Trainer/Wax Specialist is a dual-role position that begins as a Wax Specialist and progresses into a Peer Trainer role. In this role, you will deliv…
Skills: Full-body Waxing, Peer Training, Coaching, Leadership, Guest Service
Boston, Massachusetts, United States · Hybrid
$70k–$88k/yr
About Mirakl: Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy. Today, Mirakl’s operating system combines an enterprise marketplace…
Skills: Enterprise Research, Targeted Messaging, Prospecting, Outbound Sales, AI Tool Proficiency
Boston, Massachusetts, United States · On-site
$15/hr–$23/hr
A Day in the Life: We’re looking for a hardworking and customer-focused Meat/Seafood Department Clerk to join our team! In this role, you’ll assist with preparing, packaging, and displaying fresh meat and seafood product…
Skills: Customer Service, Food Safety, Product Packaging, Merchandising, Inventory Management
Boston, Massachusetts, United States · Hybrid
Who We Are: Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is Massachusetts’ premier conservation and preservation organization. The Trustees’ preserves, for public use an…
Skills: Sales, Customer Service, Interpersonal Communication, Visitor Engagement, Point-of-Sale Systems
Boston, Massachusetts, United States · On-site
$17/hr–$17/hr
We’re looking for Retail Sales Associates who are energized by creativity, human connection, and the independence of working in a lean retail environment. In this role, you’ll help bring the Moleskine vision to life by d…
Skills: Customer Service, Sales, Keyholder Duties, Cash Handling, Visual Merchandising
Boston, Massachusetts, United States · On-site
$18/hr–$22/hr
THE OPPORTUNITY At Remedy Place, our Guest Experience Advisors are the face of the club. This is a high-energy, guest-facing role for someone who loves luxury hospitality, wellness, relationship-building, and thoughtful …
Skills: Luxury Hospitality, Membership Sales, Guest Relations, Wellness Education, Relationship Building
Boston, Massachusetts, United States · On-site
$15/hr–$19/hr
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! C…
Skills: Leadership, Decision-making, Customer Service, Sales Performance, Team Development
Boston, Massachusetts, United States · On-site
$15/hr–$17/hr
AutoZone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Safe Driving, Customer Service, Automotive Parts Knowledge, Loading and Unloading, Communication
Boston, Massachusetts, United States · On-site
$15/hr–$17/hr
AutoZone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Safe Driving, Customer Service, Automotive Parts Knowledge, Loading and Unloading, Communication
Boston, Massachusetts, United States · On-site
About Us Life Alive aims to energize the vitality of all living beings and our planet. We make delicious, beautiful, plant-based food and beverages in a unique, quick-service cafe, and are looking for dynamic, ambitious …
Skills: Shift Management, Financial Reporting, Staff Coaching, Labor Forecasting, Inventory Management
Boston, Massachusetts, United States · On-site
$16/hr–$16/hr
YOUR FUTURE BEGINS AT THIS PREMIER DESTINATION At Event Network, we believe the experience matters. As the leading operator of retail experiences at some of the most iconic and inspiring destinations across the United St…
Skills: Customer Service, Barista Skills, Retail Sales, POS Systems, Merchandising
Boston, Massachusetts, United States · On-site
$19/hr–$22/hr
Morgan Memorial Goodwill Industries' mission is to help individuals with barriers to self-sufficiency to achieve independence and dignity through work. Not charity, but a chance. SUMMARY: Drive a 26 foot straight truck &…
Skills: Driving, Customer Service, Vehicle Maintenance, Loading and Unloading, Route Delivery
Boston, Massachusetts, United States · On-site
Job Description You were born to be the boss. We know. You get up in the morning and you make sure that everyone in the house is doing what they need to do. Then you go to work and you make sure that everyone there is do…
Skills: Judgement, Math, Multitasking, Customer Loyalty, Food And Beverage Ordering
Boston, Massachusetts, United States · On-site
$75k–$148k/yr
The annual base salary for this position ranges from $74,600.00 in our lowest geographic market to $147,500.00 in our highest geographic market. Actual salary will vary based on a candidate's location, qualifications, sk…
Skills: Calendar Management, Executive Support, Travel Coordination, Expense Management, Event Planning
Boston, Massachusetts, United States · On-site
$89k–$174k/yr
The annual base salary for this position ranges from $88,600.00 in our lowest geographic market to $174,200.00 in our highest geographic market. Actual salary will vary based on a candidate's location, qualifications, sk…
Skills: Storytelling, World Building, 3D Modeling, 2D Design, Environmental Design
Boston, Massachusetts, United States · On-site
Who We Are: iAnthus Capital Management is a multi-state operator, encompassing the full spectrum of cannabis enterprises, from cultivation to processing to retailing. Cannabis will be the next great transformative indust…
Skills: Patient Services, Inventory Management, Point Of Sale (POS), HIPAA Compliance, Communication Skills
Boston, Massachusetts, United States · On-site
$17/hr–$20/hr
Job Summary: Our Guest Service Associate will be responsible for driving top notch guest experience while facilitating the completion of all store-level tasks. At Global Partners, business starts with people. Since 1933,…
Skills: Customer Service, Cash Handling, Point Of Sale Operation, Inventory Management, Store Maintenance
Boston, Massachusetts, United States · On-site
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, …
Skills: Loss Prevention, Customer Service, Verbal Communication, Written Communication, Security Operations
Boston, Massachusetts, United States · On-site
Key Purpose The Barista will welcome all guests and make them feel happy they came. Let them know you are here to make that perfect beverage for them. Prepare and serve hot or cold beverages such as coffee, espresso drin…
Skills: Customer Service, Beverage Preparation, Cashier Operations, Food Handling, Inventory Management
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Lead the daily guest experience on the museum floor by supervising Show and Service Ambassadors and performers. Manage operational tasks including staff scheduling, inventory oversight for food and retail, and ensuring brand standards are met.
Requires 4+ years of leadership experience in hospitality, attractions, or experiential venues. Must be able to stand for long periods, lift up to 40 pounds, and work a flexible schedule including weekends and holidays.
About Us
Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and in real life. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.
The Flavor Profile
Museum of Ice Cream is seeking an energetic and hospitality-driven Experience Manager to help lead the magic on the museum floor. Reporting directly to the Assistant General Manager, the Experience Manager plays a key role in bringing the Museum of Ice Cream experience to life by leading both Show and Service Ambassadors (also known as Scoops), as well as performers, to deliver memorable guest moments.
This is a hands-on leadership role that requires strong floor presence, creativity, and operational awareness. The Experience Manager ensures that the guest journey remains engaging, playful, and fully on brand while supporting smooth daily operations and strong team performance. The ideal candidate thrives in fast-paced experiential environments and knows how to balance fun, hospitality, and operational standards while leading teams with positivity, accountability, and strong communication.
Your Day-to-Day
Guest Experience & Floor Leadership
Food & Beverage & Retail Inventory
Safety & Compliance
Success Measures
The Must Haves
The salary range for this role is $70,000 - $80,000 USD dependent on experience, as well as annual bonus and stock options.
The Good Stuff
Benefits
Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local law.
Uniting and inspiring the world through imagination and connection.
At Museum of Ice Cream, we believe joy is a serious business. As the creator of the immersive attraction category, we build experiences where ice cream, imagination, and human connection come together. Through our museums, hospitality, retail, events, and partnerships, we create spaces where people can reconnect with themselves and each other through the universal joy of ice cream. Today, Museum of Ice Cream welcomes millions of guests across the globe and continues to expand its mission of inspiring collective joy and bringing people closer together.
Offices: 558 Broadway, New York, NY 10012, US · 851 NE 1st Ave, Miami, Florida 33132, US · 435 N Michigan Ave, Chicago, Illinois 60611, US · 11506 Century Oaks Terrace, Suite #128, Austin, Texas 78758, US · 121 Seaport Blvd, Boston, Massachusetts 02210, US
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