Chicago, Illinois, United States · On-site
About Us Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of crea…
Skills: Leadership, Mentorship, Customer service, Operational efficiency, Sales leadership
Boston, Massachusetts, United States · On-site
$78k–$95k/yr
About Us Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of crea…
Skills: Facilities management, Maintenance operations, Team leadership, Project management, Vendor management
Las Vegas, Nevada, United States · On-site
$80k–$90k/yr
About Us Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and in real life. At the Museum of Ice Cream, we invite you to believe in the …
Skills: Facilities management, Maintenance management, Vendor management, Preventative maintenance, Team leadership
Boston, Massachusetts, United States · On-site
$22/hr–$26/hr
About Us Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of crea…
Skills: Facility maintenance, Plumbing, Electrical work, General repair, Preventive maintenance
Boston, Massachusetts, United States · On-site
About Us Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of crea…
Skills: Customer service, Performance, Retail sales, Hospitality, Event support
New York, New York, United States · On-site
$140k–$155k/yr
WHO WE ARE: Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of c…
Skills: Team leadership, Operational management, Financial management, Inventory management, Guest experience
Los Angeles, California, United States · Hybrid
$145k–$160k/yr
Who We Are: Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of c…
Skills: Human Resources, Strategic Planning, Employee Relations, Performance Management, Workforce Planning
Boston, Massachusetts, United States · On-site
$70k–$80k/yr
About Us Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and in real life. At Museum of Ice Cream, we invite you to believe in the magi…
Skills: Hospitality Leadership, Guest Experience Management, Team Supervision, Operational Awareness, Crowd Management
New York, New York, United States · On-site
$90k–$105k/yr
About Us Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and in real life. At the Museum of Ice Cream, we invite you to believe in the …
Skills: Facilities Management, Preventative Maintenance, Vendor Management, OSHA Compliance, Team Leadership
New York, New York, United States · On-site
$26/hr–$35/hr
About Us Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of crea…
Skills: Plumbing, Electrical Work, General Repair, Painting, Patching
Las Vegas, Nevada, United States · On-site
About Us Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At the Museum of Ice Cream, we invite you to believe in the magic of …
Skills: Guest Engagement, Performance Art, Customer Service, Retail Sales, Hospitality
Las Vegas, Nevada, United States · On-site
About Us Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and in real life. At Museum of Ice Cream, we invite you to believe in the magi…
Skills: Customer Service, Food Handling, Sanitation Standards, Inventory Management, Hospitality
Las Vegas, Nevada, United States · On-site
$60k–$70k/yr
About Us Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and in real life. At Museum of Ice Cream, we invite you to believe in the magi…
Skills: Hospitality Leadership, Guest Experience Management, Team Supervision, Operational Awareness, Crowd Management
Los Angeles, California, United States · Hybrid
$160k–$200k/yr
Who We Are: Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of c…
Skills: Construction Project Management, Contract Administration, Budget Management, Lease Negotiation, Vendor Management
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Show & Service Lead Ambassador manages daily guest flow, retail operations, and ice cream delivery while providing leadership and mentorship to the team. They are responsible for remediating guest issues in real-time and collaborating with management to drive revenue and maintain operational standards.
Candidates must have at least 2 years of experience in a leadership role within customer service, retail, or entertainment environments. The role requires strong problem-solving skills and the flexibility to work various shifts, including weekends and evenings.
Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.
The Flavor ProfileAs the Show & Service Lead Ambassador, you provide leadership and mentorship to your team, fostering accountability and continuous improvement while serving as a bridge between team members and management. You ensure a safe, clean, and organized environment by enforcing safety protocols and mentoring teams in maintaining operational efficiency. You prioritize guest experience through leading by example, training your team in effective communication and handling escalations professionally. Through strong sales leadership, you drive revenue growth, uphold high standards in product promotion and guest interactions all in alignment with company culture and values.
Your Day-to-Day:The pay rate for this role is $26.00 an hour.
Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.
NecessitiesUniting and inspiring the world through imagination and connection.
At Museum of Ice Cream, we believe joy is a serious business. As the creator of the immersive attraction category, we build experiences where ice cream, imagination, and human connection come together. Through our museums, hospitality, retail, events, and partnerships, we create spaces where people can reconnect with themselves and each other through the universal joy of ice cream. Today, Museum of Ice Cream welcomes millions of guests across the globe and continues to expand its mission of inspiring collective joy and bringing people closer together.
Offices: 558 Broadway, New York, NY 10012, US · 851 NE 1st Ave, Miami, Florida 33132, US · 435 N Michigan Ave, Chicago, Illinois 60611, US · 11506 Century Oaks Terrace, Suite #128, Austin, Texas 78758, US · 121 Seaport Blvd, Boston, Massachusetts 02210, US
Uniting and inspiring the world through imagination and connection.
At Museum of Ice Cream, we believe joy is a serious business. As the creator of the immersive attraction category, we build experiences where ice cream, imagination, and human connection come together. Through our museums, hospitality, retail, events, and partnerships, we create spaces where people can reconnect with themselves and each other through the universal joy of ice cream. Today, Museum of Ice Cream welcomes millions of guests across the globe and continues to expand its mission of inspiring collective joy and bringing people closer together.
Offices: 558 Broadway, New York, NY 10012, US · 851 NE 1st Ave, Miami, Florida 33132, US · 435 N Michigan Ave, Chicago, Illinois 60611, US · 11506 Century Oaks Terrace, Suite #128, Austin, Texas 78758, US · 121 Seaport Blvd, Boston, Massachusetts 02210, US
