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$19/hr–$21/hr
Full-time
Posted 10d ago
~40 hrs/week
Responsibilities
The customer service associate is responsible for welcoming customers, explaining services and pricing, and ensuring a professional and safe environment. They must also manage customer communications, review service orders, and resolve any complaints or damage claims.
Requirements
Candidates must have previous experience managing a retail automotive center or equivalent business and possess strong verbal communication and basic literacy skills. The role requires the ability to operate motor vehicles, use mechanical hand tools, and learn multiple software platforms.
Full job description
Grease Monkey is looking for an outgoing, safe, personable and friendly customer service associate with a great work ethic to help the customer and inform them of what we are working on in their vehicle in a fast-paced environment.
MUST be reliable, and MUST love taking care of customers.
Service writer is a plus but not necessary. Wage is based on previous experience.
Responsibilities:
Customer Relations
Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.
Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.
Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
Remind departing customers to submit feedback about their visit.
Thank all departing customers and remind them to return.
Resolve customer complaints and damage claims.
Qualifications
Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills
Basic literacy (ready, writing, math skills); Verbal communication skills
Ability to learn and implement multiple software platforms.
Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools
Previous experience managing a retail automotive center or equivalent related business required
Working Conditions
Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.
How many Retail jobs are open in Aurora, CO right now?
There are currently 749 open retail positions in Aurora, CO listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Aurora, CO?
Companies currently hiring include Kroger, Lowe's Companies, Inc., Domino's, Starbucks, Ulta Beauty, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Aurora, CO?
Yes — 3 of the 749 open retail positions offer remote or hybrid work (2 remote, 1 hybrid).
How do I apply for Retail jobs in Aurora, CO?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.