Souderton, Pennsylvania, United States · On-site
Bergey’s Inc. is a family-owned business that has been servicing our customers’ needs since 1924. Currently our company has over 50 locations and more than 1,700 team members. Today our family of automobile, …
Skills: Team leadership, Staff training, Call center management, Scheduling operations, Vendor management
Plymouth Township, Pennsylvania, United States · On-site
$50k–$70k/yr
Ready to lead a high-performing team and take your career to the next level? At Prime Communications, the largest authorized AT&T retailer in the U.S., you'll have the opportunity to inspire your team, drive sales, and d…
Skills: Retail management, Sales leadership, Team coaching, Customer experience, Performance management
Pottstown, Pennsylvania, United States · On-site
Job Purpose The Team Leader is responsible for the complete operations of the store while on duty and acting as the Person in Charge unless a more senior level manager is present. This position will make appropriate reco…
Skills: Team Leadership, Customer Service, Retail Management, Food Safety, Inventory Management
King of Prussia, Pennsylvania, United States · On-site
Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for …
Skills: Marketing strategy, Public relations, Event planning, Social media management, Team management
Pottstown, Pennsylvania, United States · On-site
Job Purpose The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused operations. This includes f…
Skills: Customer Service, Food Preparation, Point-of-Sale Operation, Cash Handling, Communication
Chambersburg, Pennsylvania, United States · On-site
We consider applications for this position on an ongoing basis. OVERVIEW Experience operational excellence. Real investment in personal and professional development. And an ability to make real and beneficial change. The…
Skills: Rf scanner, Order picking, Packing, Warehouse management system, Pallet jack operation
King of Prussia, Pennsylvania, United States · On-site
$70k–$75k/yr
Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for …
Skills: Italian cuisine, Team management, Menu planning, Inventory management, Leadership
King of Prussia, Pennsylvania, United States · On-site
$60k–$65k/yr
Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for …
Skills: Kitchen management, Food quality control, Staff training, Menu planning, Food production
Radnor, Pennsylvania, United States · Remote OK
Job Title: Strategic Retail National Account Manager Location: 20% travel Job Type: Remote Reporting to: VP Sales, Mass Retail Direct Reports: N/A Company Overview: FXI is reshaping comfort and performance through foam i…
Skills: Account Management, Retail Strategy, Business Leadership, Category Innovation, Financial Acumen
Ellwood City, Pennsylvania, United States · On-site
$80k–$150k/yr
The Ed Napleton Automotive Group is looking for our Sales Consultant This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton Ellwood City Chrysler Dodge Jeep Ram the Sales Associate is an e…
Skills: Sales, Customer Service, Negotiation, Communication, Relationship Management
Ellwood City, Pennsylvania, United States · On-site
We are looking for both Full-Time and Part-Time positions to fill - you must be willing to work 2-3 Saturday's per month The Ed Napleton Automotive Group is looking for an Office Support Associate This is an exciting opp…
Skills: Payroll processing, Accounts receivable, Accounting, Cash handling, Written communication
Ellwood City, Pennsylvania, United States · On-site
We are Now Business Link ! We are looking for certified heavy duty diesel, engine, and transmission Technicians. Ram Diesel experience a huge plus! The Ed Napleton Automotive Group is looking for our next Diesel Technici…
Skills: Diesel engine repair, Transmission repair, Vehicle maintenance, Diagnostic skills, Customer service
Manheim Township, Pennsylvania, United States · On-site
$45k–$50k/yr
Be fit. Change lives. Have fun. Do you have a zest for life and for fitness? For changing lives and managing a team? For being in charge of the big picture as well as tiny details? If you’re nodding and smiling and all b…
Skills: Team management, Sales motivation, Customer service, Communication skills, Task-oriented
Parkesburg, Pennsylvania, United States · On-site
$60k–$90k/yr
SWS Ventures LLC operates Tommy’s Express Car Washes in Lancaster, Berks, and Chester Counties in Pennsylvania. Locations: Parkesburg, PASinking Spring, PAEphrata, PAWillow Street, PA Our car wash facilities are World Cl…
Skills: Team Leadership, Operations Management, Budgeting, Scheduling, Customer Service
Elverson, Pennsylvania, United States · On-site
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! C…
Skills: Leadership, Sales performance, Customer service, Team development, Operational oversight
Elverson, Pennsylvania, United States · On-site
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! C…
Skills: Leadership, Sales performance, Customer service, Team development, Operational oversight
Elverson, Pennsylvania, United States · On-site
AutoZone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Customer Service, Automotive Parts Knowledge, Inventory Management, Sales, Communication
Elverson, Pennsylvania, United States · On-site
AutoZone’s store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Customer service, Automotive parts knowledge, Sales, Inventory management, Communication
Reading, Pennsylvania, United States · On-site
As a Commercial Specialist, you’ll be a key player in AutoZone’s commercial sales and service operations. You’ll drive WOW! customer service, increase commercial sales, and ensure smooth order fulfillment and delivery. T…
Skills: Customer service, Communication, Sales support, Logistics coordination, Billing
Reading, Pennsylvania, United States · On-site
AutoZone’s store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Customer service, Automotive parts knowledge, Sales, Inventory management, Communication
Souderton, Pennsylvania, United States • On-site
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The Service BDC Manager leads a centralized team responsible for scheduling service appointments across the dealer group and managing inbound/outbound communication functions. This role also oversees vendor relationships, monitors performance metrics, and ensures seamless coordination between the BDC and service departments.
Candidates must have at least 3 years of experience in automotive dealership service, sales, or BDC operations. Proficiency in CRM/DMS platforms and strong leadership skills in managing customer-facing teams are required.
Bergey’s Inc. is a family-owned business that has been servicing our customers’ needs since 1924. Currently our company has over 50 locations and more than 1,700 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at www.bergeys.com to learn more about our company.
We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.
Benefits:
The Service BDC Manager leads the centralized team responsible for scheduling every service appointment across the dealer group. This role owns the day-to-day performance of the Inbound Hub and outbound campaign functions, manages the relationship with scheduling and AI vendors (PBS, Xtime, Alpha AI), and ensures the department operates as a single, consistent point of contact so service advisors can focus fully on the customer once the vehicle is in the drive.
• Recruit, onboard, and train Inbound Hub and outbound agents across all brand-family pods
• Coach agents on call structure, objection handling, and pay-type accuracy using call recordings and scorecards
• Oversee the Team Lead bonus arrangement, ensuring coaching and backup-coverage duties are being met
• Set and communicate individual and team performance goals, tied to appointment set rate, show rate, and containment metrics
Scheduling Operations
• Own capacity-aware scheduling policy so appointments match real technician and bay availability by rooftop and day-part
• Ensure pay-type identification (customer-pay, warranty, recall) is accurate at the point of booking to eliminate advisor rework
• Maintain the confirmation and reschedule cadence (24–48 hour touch) across all rooftops
• Align Hub staffing schedules with actual service department hours across all locations
• Serve as the primary point of contact for PBS, Xtime, and Alpha AI vendor relationships
• Monitor AI-assisted scheduling performance (containment rate, sentiment, scheduling %) and escalate issues in the handoff between AI and agents
• Evaluate expansion of AI-assisted scheduling to additional rooftops based on per-store call volume and cost analysis
• Ensure agents are trained on and using available tools fully, including PBS in-DMS texting with service advisors
• Track and report KPIs including appointment set rate, show rate, no-show rate, outbound call success rate, and AI call containment
• Analyze appointment and RO data to identify coaching opportunities and process gaps
• Prepare regular performance updates for dealership leadership and ownership
• Partner with service advisors and fixed operations leadership to ensure scheduling supports technician capacity and workflow
• Coordinate with OEM-specific requirements across brand-family pods (GM, Ford/Lincoln, Import)
• Support change management as advisor-facing scheduling responsibilities shift fully to the BDC
• 3+ years of experience in an automotive dealership environment, in service, sales, or BDC operations
• Prior experience leading or supervising a customer-facing team, call center, or service department function
• Working knowledge of dealership CRM/DMS platforms and call-tracking or scheduling technology
• Strong verbal and written communication skills, with the ability to coach phone-based staff on script structure and objection handling
• Experience as a BDC Manager with a focus on retention and process, rather than a pure sales-conversion background
• Experience managing a multi-rooftop and multi-brand operation
Driven to Serve our team members, our customers, and our communities.
Bergey's is a family-owned company that operates auto dealerships, truck centers, tire & auto service centers, commercial tire centers, a tire retreading plant and other auto-related businesses in Pennsylvania, New Jersey, Delaware, and Maryland. Bergey's offers sales, service, and parts for the following brands: Chevrolet, Chrysler, Jeep, Dodge, Ram, Buick, GMC, Ford, Lincoln, Kia, Mack, Volvo, Isuzu, Hino, Fuso and Strick.
Offices: 462 Harleysville Pike, Souderton, PA 18964, US · 408 Harleysville Pike, Souderton, PA 18964, US · 518-610 Route 309, Colmar, PA 18915, US · 700 North Bethlehem Pike, Ambler, PA 19002, US · 1201 North Broad Street, Lansdale, PA 19446, US
Based on 836 listings with disclosed salaries, most retail jobs in Pennsylvania pay between $45k–$105k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 18,918 open retail positions in Pennsylvania listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., AutoZone, Sheetz, among others. Browse the listings above to see every active employer.
Yes — 274 of the 18918 open retail positions offer remote or hybrid work (83 remote, 191 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
