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Part-time
high school
Posted 7d ago
~40 hrs/week
Responsibilities
The Arcade Attendant is responsible for delivering outstanding customer service and managing daily arcade operations. Key duties include handling transactions, maintaining game equipment, and ensuring a clean and safe environment for guests.
Requirements
A high school diploma or equivalent is required for this position. Candidates must possess strong communication skills, basic math proficiency, and the ability to work flexible shifts while lifting up to 30 pounds.
Full job description
Description
About Us
Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S
Position Summary
The Arcade Attendant plays a key role in creating a fun, safe, and memorable guest experience at our family entertainment center. This position is responsible for delivering outstanding customer service, supporting arcade operations, maintaining equipment and merchandise, and ensuring a clean, organized environment.
Key Responsibilities
Greet and assist guests with a friendly and helpful attitude
Operate point-of-sale systems and handle cash, credit, and vouchers accurately
Stay informed about promotions, returns, exchanges, and security procedures
Maintain records related to daily sales and transactions
Monitor arcade floor for safety concerns and address security risks when observed
Answer guest questions about games, activities, and merchandise
Load tickets and prizes into machines and restock merchandise displays
Demonstrate and explain arcade games or products to guests
Handle guest complaints professionally and escalate when necessary
Clean games, tables, counters, and shelves to ensure a tidy environment
Conduct inventory and assist with stocking items
Troubleshoot and clear token or ticket jams
Support minor game maintenance and assist with moving games or equipment
Take out trash and assist with general cleanliness and organization
Perform any other duties as assigned by the General Manager
Requirements
Key Responsibilities
High school diploma or equivalent required
Friendly, professional demeanor with strong communication skills
Ability to work flexible shifts, including nights, weekends, and holidays
Basic math and cash-handling skills
Able to lift up to 30 pounds and stand for extended periods
Apply now to join our growing team and help Qus create memorable experiences in our locations.
Family Entertainment Group is an equal opportunity employer.
Related keywords
Family Entertainment CenterArcade OperationsPOS SystemsGuest ExperienceCashieringMerchandisingFacility ManagementAmusement ParkCustomer RelationsInventory Control
Game room & arcade operations, attraction management & development for resorts, casinos, theme parks, waterparks & more.
Industry
Entertainment
Company size
501-1,000 employees
Founded
2004
Headquarters
Itasca, Illinois
LinkedIn followers
5,296
Family Entertainment Group (FEG) is a premier provider of arcade and family entertainment solutions, specializing in game room operations, arcade management, attraction design, and development. Since 2004, we’ve owned, operated, and managed high-performing game rooms and attractions across the U.S., partnering with resorts, hotels, casinos, waterparks, family entertainment centers (FECs), amusement parks, movie theaters, restaurants, retail destinations, and more.
We combine hands-on operating experience with integrated management systems, data-driven decision making, and best-in-class equipment to maximize revenue, optimize game mix, and keep guest experiences fresh. Our teams handle everything from concept and layout to daily arcade operations, guest service, prize merchandising, and reporting—so our partners can stay focused on their core business.
As a recognized leader in the amusement and entertainment industry, top manufacturers and distributors rely on FEG as a test bed for new games and technology, giving our partners early access to exclusive equipment and unique first-to-market attractions.
FEG is also the creator of the Human Crane Experience—a giant live-action crane game where guests step inside the machine and become the claw—showcasing our commitment to immersive, one-of-a-kind attractions that drive guest engagement and repeat visits.
Offices: 1265 Hamilton Parkway, Itasca, Illinois 60143, US
Entertainment OperationsConsultingAcquisitionsFamily Entertainment Centersamusement placesResort EntertainmentArcade OperationsFamily EntertainmentTourist AttractionsGameroom
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