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$60k–$70k/yr
Full-time
professional certificate
Comprehensive Benefits Package, Paid Holidays, PTO Policy, 401k Matching Program, Tuition Reimbursement, Employee, Family & Friends Hearing Aid Discount Program
Posted 26d ago
~40 hrs/week
Responsibilities
Perform remote hearing evaluations, selection, and fitting of hearing aids while maintaining a high NPS score. Manage client follow-ups, repairs, and lead generation through outbound calling and community outreach.
Requirements
Requires an active state license in Audiology or hearing aid dispensing with a commitment to obtaining multi-state licensure. Preferred experience of 1-5 years in a client-centric audiology or hearing aid specialist role.
Full job description
WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
Part of WSA group, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Hybrid role that exhibits innovative approaches to client care. Expectation of 90% HearAssist working environment Statewide, 10% in local and surrounding Centers. Multi-State licensure is preferred.
Perform HearAssist hearing evaluation, hearing aid selection and remote fitting for all clients, employing best practices as defined by our client-centric service model of Simply Excellent Hearing Care. Meets minimum NPS score of 75.
Perform routine follow-ups, clean and checks and hearing aid repairs. Maintain skills in ear impression taking, earmold modification and recommendation of ALD accessories.
Utilizes hearing aid stock for hearing aid instruments while being able to remotely program, ship and adjust hearing aids for clients within the State(s) of licensure that the Hearing Care Professional is practicing in remotely.
Routinely demonstrates hearing aids as part of annual evaluations for clients to experience the ‘wow’ moment. Maintain hearing aid stock to achieve 80% same day fit/trial rate, promoting better hearing today.
Comply with all State license laws, FDA guidelines, WSA policies and HearUSA Quality Practice Guidelines (QPG). Operates in a HIPAA compliant manner, with documentation, outcome notes and referrals completed for all clients.
Partner with the HearAssist leadership team, District Manager, and field teams to grow your Center's revenue and change more lives.
Engage in Continued Professional Development to maintain expertise in all aspects of service delivery, from consultative counseling to the selling, fitting and troubleshooting of current hearing aid technolog
Generates own leads through outbound calling. Builds local community to generate service demand and support marketing campaigns. Successfully completes one community outreach and/or physician marketing per quarter.
Embraces our culture and values of Going Beyond Together, Pioneering for Better Solutions, and Passion for Impact.
REQUIREMENTS:
Experience in a client-centric, Audiology or Hearing Aid Specialist role
Ability to pay close attention to detail with a high degree of accuracy.
Basic or advanced written communication skills.
Experience with customer service and grievance resolution.
Ability to communicate detailed or technical information clearly, accurately and concisely.
Ability to work quickly, accurately and independently in a fast paced environment.
Expectation to have applications to Multi-State Licensing prior to start date.
1-5 years of experience preferred
Active state license in Audiology and/or hearing aid dispensing. Gaining Multi-State Licensure required.
A PLACE TO GROW YOUR CAREER:
Growth means investing in employee development, from day-to-day support to opportunities to stretch your skills. It also means creating space for your voice, sharing knowledge, and learning from peers as we build culture and community together. You will benefit from:
A structure of field support for your hearing center
A professional development team of dedicated Regional Training Managers
Career advancement pathways such as Hearing Care Provider and Client Experience Specialist Team Lead, Hearing Care Provider Advisory Board member, or District Manager
Paid externships and a Hearing Instrument Specialist Trainee program
THE SUPPORT OF A LEADER IN HEARING HEALTH:
HearUSA accepts the most insurance plans in the industry, has extensive network coverage, advanced online services, and pioneering technology. We draw on the expertise and hearing care services of more than 360 hearing centers across the U.S. HearUSA is also part of the WSA family, a global leader with over 11,000 employees in 125 markets and 2 global headquarters.
AS A LEADER WE CAN OFFER:
Monthly Commissions
CEUs & State Licensure Renewals for HCPs
Defined Career Paths
Sponsorship & Preceptor Opportunities
President’s Club Incentives
Employee Referral Program
LIFESTYLE & BENEFITS:
Comprehensive Benefits Package
Paid Holidays & PTO Policy
401k Matching Program
Tuition Reimbursement
Employee, Family & Friends Hearing Aid Discount Program
Service Days & Diversity, Equity & Inclusion Initiatives
Salary $60,000 - $75,000
The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.
Related keywords
AudiologyHearing Aid SpecialistHearAssistTeleHealthFDA GuidelinesHIPAANPS ScoreALD AccessoriesMulti-State LicensureHearing HealthRemote ProgrammingClient-Centric CareHearing Aid DispensingClinical Practice GuidelinesPatient Care
Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.
With truly differentiated brands like Widex, Signia, Rexton, Audio Service and Vibe, and with diverse assets across wholesale, retail, online, managed care and diagnostic solutions, we are active in over 130 markets. WSA employs 12,500+ people and is privately owned by the Tøpholm and Westermann families and the Lundbeck Foundation, as well as funds under the management of EQT. As a global leader, our ambition is to unlock human potential by making wonderful sound part of everyone’s life.
Based on 467 listings with disclosed salaries, most retail jobs in Michigan pay between $45k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Retail jobs are open in Michigan right now?
There are currently 12,430 open retail positions in Michigan listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Michigan?
Companies currently hiring include Meijer, Domino's, Kroger, CVS Health, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Michigan?
Yes — 155 of the 12430 open retail positions offer remote or hybrid work (55 remote, 100 hybrid).
How do I apply for Retail jobs in Michigan?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.