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The manager will develop and execute global education programs, curricula, and client experience tools to support retail partners and internal teams. They will collaborate cross-functionally to ensure consistent brand storytelling and service excellence across global markets.
Candidates must have a bachelor's degree and at least 5 years of experience in beauty, skincare, or luxury retail. Proficiency in education tool development, strong facilitation skills, and the ability to work in a hybrid capacity in the San Francisco Bay Area are required.
Tatcha is a skincare brand rooted in timeless Japanese wisdom, offering transformative yet kind-to-skin formulas that marry Japanese botanicals with clinical ingredients. Our formulation philosophy is informed by the Japanese concept hinou dokon, which means “skin-mind same root”—an acknowledgement of the powerful connection between the skin and the brain. Guided by the mission to care for people through their skin, Tatcha takes a holistic approach to skincare from concept to formulation to clinical evaluation, offering skincare rituals that benefit both skin and mind, while emphasizing the importance of mindfulness to skin health.
Job Summary
We are looking for a passionate education professional with strong luxury retail and client experience expertise to support the development and execution of Tatcha’s global education programs and learning experiences. As part of the Global Education team, this role will develop education programs, tools, and resources that enable teams and retail partners around the world to bring Tatcha’s product expertise, skincare philosophy, and luxury standards to life.
The Global Education & Client Experience Manager will develop global education content and toolkits while bringing expertise in luxury client experience, retail service excellence, and selling behaviors. This includes creating curricula, playbooks, selling guides, service protocols, consultation tools, and elevated service experiences for department stores and retail partners.
This role will work closely with Sales, Marketing, Product Development, and regional Education teams to support the development, rollout, localization, and execution of education and client experience programs across global markets.
Key Responsibilities
Global Education Curriculum Development
Global Toolkits, Playbooks & Market Enablement
Client Experience & Luxury Service Excellence
Facilitation & Training
Cross-Functional & Global Partnership
Qualifications
The Details
The expected base salary range for this position is $100,000 to $115,000. The exact base pay is determined by various factors including experience, skills, education, geographic location, and budget.
This position is also eligible for participation in the company discretionary bonus plan based on personal performance and company results. Tatcha offers a competitive benefits package to eligible employees, including medical insurance, dental insurance, vision insurance, life insurance, accident insurance, critical illness insurance, disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid time off, and paid holidays. #LI-BH1
Tatcha is committed to inclusion and belonging to drive its business results and create a better future for all employees, global consumers, partners, and communities. If you are an individual with a disability and need an accommodation in order to apply for a job listing, please contact us at [email protected].
Applicants and employees are protected from discrimination under Federal law. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment during normal business hours at establishment by appointment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disability.
Protect yourself against fraud and identity theft. It is always recommended to apply to our open positions directly via our career page located at www.tactcha.com/careers. Tatcha will never ask applicants for their financial or banking information prior to hire. If you have questions, please reach out to us directly at [email protected].
Note: This job description is not exhaustive and may be amended to include other duties as assigned by the management team.
Tatcha is a skincare brand rooted in timeless Japanese wisdom, offering transformative yet kind-to-skin formulas that marry Japanese botanicals with clinical ingredients. Our formulation philosophy is informed by the Japanese concept hinou dokon, which means “skin-mind same root”—an acknowledgement of the powerful connection between the skin and the brain. Guided by the mission to care for people through their skin, Tatcha takes a holistic approach to skincare from concept to formulation to clinical evaluation, offering skincare rituals that benefit both skin and mind, while emphasizing the importance of mindfulness to skin health. Tatcha is grateful to support Room to Read’s mission of world change through education. Every purchase supports education equality through a partnership with the leading nonprofit for children's literacy and girls' education. As of October 2022, Tatcha has funded 7 million days of school for girls in Asia and Africa, and supported the printing and distribution of 155,000 inclusive books for underserved children in the US. In 2019, Tatcha was acquired by Unilever Prestige. A global company based in San Francisco and Tokyo, it is distributed in over 10 countries.
Offices: San Francisco, CA 94103, US
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