New York, New York, United States · On-site
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Skills: Credit Strategy, Cardholder Acquisition, Customer Lifecycle Management, Financial Services Marketing, Issuer Relationship Management
New York, New York, United States · On-site
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New York, New York, United States · On-site
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New York, New York, United States · On-site
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New York, New York, United States · On-site
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New York, New York, United States · On-site
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New York, New York, United States · Hybrid
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New York, New York, United States · Hybrid
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New York, New York, United States · Remote Solely
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New York, New York, United States · On-site
If interested in this opportunity, please complete our brief survey by copying and pasting the link below into your web browser. https://surveys.cultureindex.com/s/SZp28aojTX/86750 Palm Bay International, a dynamic famil…
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New York, New York, United States · On-site
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Joseph Joseph is a global housewares brand known for innovative, functional consumer products sold across major retailers and ecommerce channels worldwide. We are expanding our U.S. sales team and are seeking a National …
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New York, New York, United States · Hybrid
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New York, New York, United States · Remote Solely
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The Director of Credit leads the strategy for cardholder acquisition, activation, and retention to drive customer lifetime value. This role manages the relationship with the credit issuer and integrates credit profitability into the broader loyalty and lifecycle model.
Requires 8+ years of experience in retail credit, co-brand cards, or financial services marketing with a proven track record of growing card portfolios. Candidates must possess strong analytical skills in credit economics and the ability to navigate matrixed enterprise structures.
About
Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Across all brand touchpoints—from Bloomingdales.com to our newest small store concept, Bloomie’s—everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.
The Opportunity
The Bloomingdale’s card is one of the most powerful levers in the customer relationship. Cardholders spend more, shop more often, and stay longer; the credit relationship is among the strongest predictors of lifetime value in the business. The Director of Credit owns the strategy that grows that base and deepens its engagement: acquisition, activation, the cardholder value proposition, and the integration of credit into the broader loyalty and lifecycle model.
Bloomingdale’s credit operates within the Macy’s Inc. enterprise credit structure and a long-standing issuer partnership. This is a strategic and marketing leadership role: while the credit P&L sits within the enterprise structure, the Director carries meaningful authority over how the Bloomingdale’s card is positioned, marketed, acquired, and leveraged for customer growth, and serves as Bloomingdale’s primary strategic voice into the enterprise credit and issuer relationship. Because credit profitability is a defined input to loyalty program economics, this role is connective tissue across the entire Customer Engagement team.
What You’ll Own
Cardholder Acquisition
Cardholder Engagement, Activation & Retention
Credit Value Proposition & Cardholder Benefits
Issuer & Enterprise Credit Partnership
Credit Marketing & Performance
Credit Economics & Lifecycle Integration
What You’ll Bring
This job description is not all inclusive; additionally, Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. – including Macy’s, Bloomingdale’s, and Blue Mercury – is an equal opportunity employer, committed to a diverse and inclusive work environment.
MARKETING00
Bloomingdale’s is America’s only nationwide, full-line, upscale department store. A division of Macy’s Inc., it currently operates 32 Bloomingdale's stores, 21 Bloomingdale's The Outlet stores, and four Bloomie's stores in California, Connecticut, Florida, Georgia, Hawaii, Illinois, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Texas, Virginia, and Washington. In addition, Bloomingdale's has an international presence with a location in Dubai and Kuwait. We are currently looking for leaders who will help shape our future. At Bloomingdale’s, we seek talented creative people with a passion and entrepreneurial spirit who enjoy the fast paced, exciting world of retail. Having a strong interest in fashion as well as being a natural collaborator helps! In short, we want people with a desire to grow professionally as well as personally because at Bloomingdale’s we provide the tools for both. When you join the Bloomingdale’s family, you are now part of an organization deeply committed to giving back to the communities near and afar. Through strategic philanthropic marketing campaigns or local grass roots efforts, Bloomingdale’s is committed to making a difference. Although Bloomingdale’s is part of a Fortune 100 Corporation, we hold true to the family values of our founding brothers, Joseph and Lyman Bloomingdale. As large as we may become, we will remain intimate and operate Bloomingdale’s with the utmost integrity like a family run business. At Bloomingdale’s, we will always have passion for the business and compassion for each other.
Offices: 1000 Third Ave, New York, NY 10022, US · 7057 Friars Rd, San Diego, California 92108, US · 1 Stanford Shopping Center, Palo Alto, California 94304, US · 20 City Blvd W, Orange, California 92868, US · 10250 Santa Monica Blvd, Los Angeles, California 90067, US
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