Birmingham, England, United Kingdom · Hybrid
$30k–$35k/yr
Company Overview Absolute Collagen is the UK's leading liquid collagen brand, operating at the intersection of beauty, wellness and nutrition. Built around a subscription-first model and a highly engaged customer communi…
Skills: Knowledge Management, Content Creation, AI Optimization, Customer Experience Strategy, Data Analysis
Birmingham, England, United Kingdom · Remote OK
$89k–$121k/yr
Company Description Hi there—at Razorfish, we’re leaders in what's next. Since the dawn of the internet, we’ve helped brands move first through every era of transformation, defining what digital means for business and no…
Skills: JavaScript, CSS, HTML, Adobe Analytics, Google Analytics 4
Birmingham, England, United Kingdom · On-site
$50k–$63k/yr
Company Description At Publicis Collective, we know tomorrow’s challenges won’t be solved by today’s solutions. It’s why we support our teams with the resources and tools they need to continue redefining the future of ma…
Skills: Digital Media Planning, Media Buying, Negotiation, Budget Management, Campaign Optimization
Birmingham, England, United Kingdom · On-site
$73k–$96k/yr
Company Description As the traditional marketing funnel collapses and fragmentation increases, clients rely on Publicis Collective to connect media, data, technology, and teams by what matters most – business outcomes. W…
Skills: SQL, Python, R, Machine Learning, Statistical Modeling
Birmingham, England, United Kingdom · On-site
$61k–$80k/yr
Company Description At Publicis Collective, we know tomorrow’s challenges won’t be solved by today’s solutions. It’s why we support our teams with the resources and tools they need to continue redefining the future of ma…
Skills: Programmatic Media Buying, Campaign Optimization, RTB, DSP Management, Ad Serving
Birmingham, England, United Kingdom · On-site
$107k–$146k/yr
Company Description Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to exist in human networks. Today, and tomorrow. We deliver Networked…
Skills: UX Content Strategy, Content Architecture, Information Architecture, Conversational AI, LLM Behavior
Birmingham, England, United Kingdom · On-site
$107k–$146k/yr
Company Description Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to exist in human networks. Today, and tomorrow. We deliver Networked…
Skills: Digital Production, Account Management, Relationship Management, Project Management, Creative Production
Birmingham, England, United Kingdom · On-site
$81k–$111k/yr
Company Description Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to exist in human networks. Today, and tomorrow. We deliver Networked…
Skills: UX Design, Visual Design, Design Systems, Figma, Systems Thinking
Birmingham, England, United Kingdom · On-site
$50k–$63k/yr
Company Description At Publicis Collective, we know tomorrow’s challenges won’t be solved by today’s solutions. It’s why we support our teams with the resources and tools they need to continue redefining the future of ma…
Skills: Media Buying, Campaign QA, Platform Troubleshooting, Prisma, Meta Ads
Birmingham, England, United Kingdom · On-site
Join OneAdvanced This is a standout moment to join OneAdvanced Health. Health and care systems are under real pressure, and demand for technology that genuinely improves access, efficiency and outcomes has never been hig…
Skills: B2B Marketing, Copywriting, Content Creation, SEO, PPC
Birmingham, England, United Kingdom · Hybrid
SRT Marine Systems plc (SRT) is a global leader in maritime domain awareness technologies, delivering systems and products that enhance maritime safety, security, environmental protection, and operational performance wor…
Skills: Product Marketing, Technical Marketing, Project Management, Content Creation, Commercial Awareness
Birmingham, England, United Kingdom · On-site
Can you help with our Collection Tins and Daffodil Boxes? Distribute and collect our Marie Curie tins or daffodil boxes in your local community - in shops, cafés, pubs, sports and social clubs, pharmacies and other venue…
Skills: Organization, Communication, Local Area Knowledge, Cash Handling, Community Engagement
Fine & CountryBirmingham, England, United Kingdom · Remote Solely
$100k–$120k/yr
Are you an experienced estate agent ready to operate at the top end of the market with the credibility and backing of one of the world's most recognised luxury property brands? Fine and Country is built for agents who wa…
Skills: Estate agency, Luxury property sales, Business development, Client relationship management, Sales strategy
Fine & CountryBirmingham, England, United Kingdom · Remote Solely
$100k–$120k/yr
Earnings Exchange on one sale per month and you will earn between £100,000 and £120,000 per year. Agents with Fine and Country earn on average £8,000 to £10,000 per property sale. We provide Training and coachingMarketin…
Skills: Real estate sales, Luxury property sales, Client relationship management, Marketing, Social media management
Fine & CountryBirmingham, England, United Kingdom · Remote Solely
$100k–$120k/yr
Earnings Exchange on one sale per month and you will earn between £100,000 and £120,000 per year. Agents with Fine and Country earn on average £8,000 to £10,000 per property sale. We provide Training and coachingMarketin…
Skills: Estate agency, Luxury real estate sales, Client relationship management, Marketing, Social media
Birmingham, England, United Kingdom · Hybrid
Location: Birmingham Contract: Full-time (37.5 hours) Salary: Dependent on experience PKF Smith Cooper is one of the Midlands’ leading firms of accountants and business advisers. As the home of PKF in the Midlands, we co…
Skills: Business Development Strategy, Pipeline Management, Revenue Generation, CRM Management, Relationship Building
Fine & CountryBirmingham, England, United Kingdom · Remote Solely
$100k–$120k/yr
Are you an experienced estate agent ready to operate at the top end of the market with the credibility and backing of one of the world's most recognised luxury property brands? Fine and Country is built for agents who wa…
Skills: Luxury property sales, Business development, Client relationship management, Negotiation, Market analysis
Birmingham, England, United Kingdom · On-site
Overview The Fiduciary Solutions Specialist is responsible for marketing trust and fiduciary services internally to Renasant Private Client Bankers, Renasant Commercial Bankers as well as Park Place Capital and RFS Finan…
Skills: Trust Services, Fiduciary Services, Internal Marketing, Sales Management, Compliance
Fine & CountryBirmingham, England, United Kingdom · Remote Solely
$100k–$120k/yr
Earnings Exchange on one sale per month and you will earn between £100,000 and £120,000 per year. Agents with Fine & Country earn on average £8,000 to £10,000 per property sale. We provide Training and coaching Marketing…
Skills: Estate agency, Luxury real estate sales, Marketing, Social media, Client relationship management
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Develop and maintain a customer-centric knowledge base to drive ticket deflection and improve AI-powered support solutions. Analyze customer behavioral data and trends to optimize customer journeys and support operational efficiency.
Requires experience in Customer Experience or content-focused roles with strong written communication and knowledge base management skills. Experience with AI support platforms, eCommerce, and tools like Gorgias is highly desirable.
Company Overview
Absolute Collagen is the UK's leading liquid collagen brand, operating at the intersection of beauty, wellness and nutrition. Built around a subscription-first model and a highly engaged customer community, the business is focused on delivering exceptional customer experiences that drive loyalty, retention and advocacy.
As the business continues to scale, customer experience is becoming an increasingly important strategic priority. By combining customer-first thinking with AI, automation and self-service capabilities, Absolute Collagen is investing in smarter ways to support customers while maintaining the personal and trusted experience the brand is known for.
Why This Role Exists
This role exists to improve and optimise the end-to-end customer experience through knowledge management, AI-powered support solutions and self-service content.
The Customer Experience Executive will play a central role in helping the business achieve its goal of 50% ticket deflection and automation by building and maintaining a robust customer knowledge ecosystem that supports customers, advisors and AI-driven support channels.
Working across Customer Services, Product, Marketing, Brand and Technology teams, the role will ensure customer communications are clear, consistent, accurate and designed to resolve customer queries quickly and effectively.
The position also provides an opportunity to influence future customer experience initiatives, support new product launches and contribute to continuous improvement projects that enhance both customer satisfaction and operational efficiency.
Role Impact
Build a Best-in-class Knowledge Experience
Develop and maintain a customer-centric knowledge base that empowers customers to self-serve, supports advisors and improves the effectiveness of AI-powered support tools.
Drive Customer Self-Service & Automation
Support the business objective of achieving 50% ticket deflection through high-quality support content, automation improvements and customer journey optimisation.
Improve AI-Powered Customer Support
Continuously enhance AI knowledge, conversational flows and automation performance to deliver better customer outcomes and support experiences.
Turn Customer Insights into Action
Analyse customer conversations, support trends and behavioural data to identify opportunities that improve customer journeys and operational effectiveness.
Support Business Growth & Action
Act as a key customer experience stakeholder during product launches, campaigns and business change initiatives, ensuring customer support readiness across the organisation.
What Success Looks Like (12 Months)
Key Responsibilities
Knowledge Base & Self-Service Management
AI & Automation Optimisation
Customer Insight & Performance analysis
Business Change & Project Support
Stakeholder Collaboration
Experience & Capability
The successful candidate will bring:
Desirable Experience
Key Measures of Success
💛 The Original Collagen Specialists 💛 Sunday Times 4th Fastest Growing Business in Britain! 💛 B-Corp™ Certified
Established in 2017, Absolute Collagen was created with one mission - to create a daily collagen supplement that allows both men & women to look and feel their absolute best. Now, six years later AC has evolved as the UK’s fastest growing collagen brand with an array of awards to its name. What started with just a signature collagen supplement has now led to a catalogue of products including our expertly formulated collagen-boosting Maxerum serum and our award-winning haircare range. Alongside the evolution of our products, also comes the evolution of our brand. The “Strong In Your Skin” campaign focuses on encouraging people to look and feel empowered in their own skin. We explore what it means to be strong in your own skin, through telling real stories of men and women who have championed and believed in Absolute Possibility. Whether this means being more confident, more fearless or just more open, Absolute Collagen believes that there is no better feeling than harnessing your strengths from the inside and out. From our co-founders Maxine and Darcy Laceby to our community of Absoluters, we believe that when you feel strong in yourself absolutely anything is possible. Absolute Collagen is a powerful liquid collagen supplement that provides your body with an abundance of benefits both internally & externally. In the arena of ingestible beauty products, collagen has long been recognised as the star player. Here at Absolute Collagen we have perfected the formula for a liquid collagen supplement that will help you look and feel your absolute best. Absolute Collagen’s unique anti-ageing formula provides you with the highest concentrated dose of 8000mg of premium hydrolyzed marine collagen in the most convenient way. It is also infused with Vitamin C and protein which works synergistically with the collagen for optimum skin rejuvenation and tissue renewal. Taking Absolute Collagen as your daily supplement ensures to give you the best benefits possible.
Offices: 49 Greek Street, London, London W1D 4EG, GB
There are currently 119 open marketing positions in Birmingham, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Publicis Groupe Holdings B.V., Absolute Collagen, Inspired Thinking Group (ITG), PwC, Gowling WLG, among others. Browse the listings above to see every active employer.
Yes — 61 of the 119 open marketing positions offer remote or hybrid work (22 remote, 39 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
