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Full-time
bachelor degree
Pension scheme, Relocation support, Hybrid working model, Employee discounts, Learning and development budget, German language learning budget
Posted 14d ago
~40 hrs/week
Responsibilities
You will own the lifecycle strategy for specific core topics and translate them into effective programs to keep customers engaged. You will also collaborate with cross-functional teams including CRM, Product, and local marketing to scale these programs across 30 markets.
Requirements
The role requires 3+ years of experience in CRM, lifecycle, or product marketing within a subscription or e-commerce environment. Candidates must possess strong commercial acumen, project management skills, and an analytical mindset to drive campaign performance.
Full job description
The role
For our global Customer Engagement team in Berlin, we are looking for a Lifecycle Marketing Manager to own the lifecycle strategy for one of our core topics: AOV, merchandising, partnerships & retail media, or unpausing.
Customer Engagement sits within the HelloFresh Group’s Global Customer Lifecycle organization. Our mission is simple: keep active customers active, and make sure they get the most out of their subscription — across our 6 brands, 18 countries and 30 markets.
As a Lifecycle Marketing Manager, you’ll be a critical link between strategy and execution, partnering closely with CRM, Product Marketing, Physical Product, Tech and local marketing teams to design, brief and scale programs that keep our customers engaged with their subscription.
Above all, we are looking for people who will make HelloFreshbetter. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.
What you’ll do
Own the lifecycle strategy deployment for your topic area and translate it into programs and campaigns that keep customers engaged with their subscription
Partner with Product Marketing, Physical Product and Tech to spot opportunities that improve the customer experience and support your topic’s goals
Brief campaigns end-to-end to CRM Operations and Creative teams, ensuring messaging, targeting and execution meet our lifecycle and brand standards
Work with local market teams across our 30 markets to adapt and roll out global strategy, balancing consistency with local relevance
Use data to test, measure and continuously optimize campaign performance
Track and report on the health of your topic area, flagging risks and opportunities to the wider Customer Engagement team
Support cross-topic initiatives across the Customer Engagement team as needed
What you’ll bring
Strong commercial acumen — experience operating in a highly commercial function (not necessarily CRM), with the ability to bridge lifecycle marketing thinking with commercial opportunities, and to create opportunity rather than just streamline execution
A successful experience (3+ years) in CRM, lifecycle marketing, product marketing or a similar role, ideally in a subscription, e-commerce or FMCG environment
Strong project management skills, with experience briefing and managing cross-functional stakeholders (CRM Operations, Creative, Tech, local teams)
An analytical mindset — comfortable using data to inform decisions and optimize campaigns
Ability to manage multiple priorities independently, across global and local stakeholders
Fluent in English; notions of German, French, Dutch, Swedish, Norwegian or Danish is a plus
Bachelor’s degree in Marketing, Business or a related field
If you're excited about driving measurable reactivation uplift across the world, we'd love to hear from you!
What we offer
Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.
Immerse yourself in a diverse global community of 90+ nationalities.
Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh- subsidized Pension Scheme, Berlin relocation support, and a Hybrid working model.
Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
Invest in your growth with an annual learning & development budget, German language learning budget, and access to the HelloFresh Academy.
Plus, we've got your well-being covered with mental health support, transportation perks, and working-parent-friendly benefits. From our 24/7 gym access,wellbeing platforms like Headspace and Spill, to sabbatical leave options, HelloFresh is not just a workplace; it's a lifestyle of perks and possibilities!
Are you up for the challenge?
Please submit your complete application below including your salary expectations and earliest starting date.
After submitting an application our team will review this and get back to you within 5 business days.
HelloFresh is on a mission to change the way people eat, forever!
From our 2011 founding in Europe’s vibrant tech hub Berlin, we’re evolving from the world’s leading meal kit company to the world's leading food solutions group. We delivered 243.3 million meals and reached 7.5 million active customers around the world in Q3 2022.
HelloFresh Group consists of six brands that provide customers with high quality food and recipes for different meal occasions. Every ingredient needed for our meals are carefully planned, responsibly sourced and delivered to your door when it’s most convenient for you. Only HelloFresh gives you the tools to achieve something delicious every day.
Making a meal a delicious achievement - not just fuel for your day - takes a lot of work and smart people. From Designers and Copywriters to Data Scientists and DevOps Engineers, to potato farmers, pasta makers and the people who ensure every box is perfectly packed for every customer, we’re collectively disrupting the food supply chain and the multi-trillion-dollar food tech industry.
Our more than 21,000 high-performing and ambitious employees across the globe from New York to Berlin, London to Sydney and Toronto to Milan enjoy a number of benefits including flexible working arrangements, discounts on our boxes, health and well-being and learning and development programs.
We’re always looking for quality ingredients to perfect our recipe, so join us now! https://www.hellofresh.com/careers/locations
Offices: Prinzenstraße 89, Berlin, Berlin 10969, DE · Prinzenstrasse 89, Berlin, Berlin 10969, DE · 41 Dovercourt Road, Unit 2, Toronto, Ontario M6J 3C2, CA · 60 Worship Street, London, London EC2A 2EZ, GB · 28 Liberty St, New York, New York 10005, US
Sourcing fresh and organic ingredientsCreating tasty and balanced recipesDelivering always for freeValuing customers' feedbackSustainable and nutritious mealsvaluing diversity and Striving to maintain an inclusive environmentSubscription ServiceEducationFood Delivery
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