Field Service Technician (Power Tools) - Richmond, Virginia
Richmond, Virginia, United States · On-site
$28/hr–$38/hr
Mid level
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Field Service Technician (Power Tools) - Richmond, Virginia
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$28/hr–$38/hr
Full-time
high school
Company vehicle, Medical insurance, Dental insurance, Vision insurance, Prescription drug insurance, Tuition reimbursement
Posted 12d ago
~40 hrs/week
Responsibilities
The Field Service Technician will travel between hospitals to troubleshoot, repair, and maintain power tool equipment. They are responsible for building positive customer relationships and maintaining meticulous documentation of all service activities.
Requirements
Candidates should have at least 3 years of technical service or bio-medical equipment maintenance experience. A high school diploma or GED is required, along with strong communication skills and the ability to travel 80% of the time.
Full job description
Work Flexibility: Field-based
What You Will Do:
As a Field Service Technician providing support for our Power Tools you will spend the majority of your time in four key areas:
Traveling between hospitals based on assignment of service requests.
Troubleshooting and resolving customer and product issues.
Building positive relationships with Stryker customers, peers, and internal partners.
Documenting service results in order to maintain accurate quality records.
The environment and culture for this role is fast-paced and you’ll constantly be on the go. It requires the ability to solve complex problems while maintaining strong relationships with our customers, sales representatives, and other internal partners. The person in this role should love to solve problems. Candidates must be willing to spend most days traveling, be capable of successfully communicating with our customers, and have strong documentation skills.
Who We Want:
Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
Adaptable team players. People who organize travel, balance competing priorities, and provide support wherever business needs arise.
Independent navigators: People who operate effectively in unclear or evolving situations, who take ownership, adapt quickly, and confidently move work forward without complete information.
Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.
Analytical problem solvers. People who go beyond, by identifying root causes, evaluating optimal solutions, and recommending comprehensive solutions to prevent future issues.
Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.
Highly proficient Microsoft Office users. People who leverage tools like Excel, PowerPoint, Outlook, and Word to work quickly, accurately, and productively, minimizing rework and maximizing impact.
Knowledge & Skill Requirements:
Willing to work overtime and overnight, inclusive of weekends, per the customer’s specified need.
Openness to work with or around bio-hazardous materials and wear provided PPE to maintain a safe working environment.
Strong interpersonal and communication skills.
Ability to work independently in a fast-paced environment and often stressful working conditions.
Highly organized and able to prioritize tasks.
Ability to perform independently in fast‑paced, high‑pressure environments while remaining self‑motivated, self‑reliant, and effective with minimal supervision.
Experience with highly sensitive customer interactions and an understanding of the importance of customer relations.
Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
Strong time management skills, ability to manage multiple functions and adhere to daily deadlines.
Ability to exert up to 75lbs of force occasionally and/or up-to 20lbs of force to constantly move objects.
Ability to remain standing and/or walking for an extended period of time.
Maintain professional appearance, work ethic, and attitude required by Stryker and our customers.
Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc.
Excellent teamwork, coordination and collaboration skills.
Qualifications/Work Experience
Minimum of 3 years technical service or equivalent experience preferred.
Bio-medical equipment maintenance, repair and installation experience preferred.
Proficient with Microsoft Office (computer software) and adaptability to learn company software.
Must be able to explain and generate detailed guidelines and procedures.
Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
Valid driver’s license with good driving record.
Stryker is driven to work together with our customers to make healthcare better. Employees and new hires that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.
Education/Special Training Required
High School Diploma or GED required.
University or formal technical training preferred.
What you will get
Company vehicle for business use
Medical, Dental, Vison, and Prescription Drug Insurance
Tuition reimbursement
Matching 401(k), plus opportunity for a discretionary contribution
Paid Vacation/Sick Time
Basic life, AD&D and supplemental life insurance
Short-term and long-term disability insurance
Employee Assistance Program
Wellbeing program with incentives
Discounted employee stock purchase plan
Through time as a Field Service Technician, the foundation is laid to follow multiple career paths including engineering, project management, sales, and leadership
United States of America Pay Ranges:
USN: $28.01 - $38.75 USD Hourly
Travel Percentage: 80%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.
Related keywords
Field Service TechnicianPower ToolsBio-medical equipmentMaintenanceRepairInstallationMicrosoft OfficeExcelPowerPointOutlookWordHIPAATechnical manualsService bulletinsPPEBio-hazardous materials
Stryker is a global leader in medical technologies and, together with our customers, we are driven to make healthcare better. We offer innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. More information is available at stryker.com and careers.stryker.com.
Facts:
● 2024 Sales: $22.6 billion
● Industry: Medical Instruments & Supplies
● Employees: 53,000 worldwide
● 44+ Manufacturing and R&D Locations Worldwide
● $1.5 billion spent on research and development in 2024
● ~14,200 patents owned globally in 2024
● Products sold in ~75 countries
● Fortune 500 Company
● 9 consecutive years as one a World's Best Workplace
Stryker’s social media community guidelines: https://www.stryker.com/content/m/legal/social-media-community-guidelines/en/index.html
Notice Regarding Employee Conduct on Facebook/LinkedIn
Meta/LinkedIn does not permit employers to verify or validate “employees” in the (META: “Works at” LinkedIn: “Experience”) section of users’ profiles. Please be aware that the views expressed by individuals on their personal accounts and do not necessarily represent the views of our company. If you encounter any issues with a person claiming to be our employee, we recommend using the “Report Profile” feature. If you’d like to report concerns to our Ethics Hotline, you may do so at: https://app.convercent.com/en-us/LandingPage/b6bb4e84-9fcb-ea11-a974-000d3ab9f296
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How many Manufacturing jobs are open in Richmond, VA right now?
There are currently 614 open manufacturing positions in Richmond, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Richmond, VA?
Companies currently hiring include TemperPack, Alfa Laval, ID Logistics US, the LEGO Group, Eaton, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Richmond, VA?
Yes — 75 of the 614 open manufacturing positions offer remote or hybrid work (18 remote, 57 hybrid).
How do I apply for Manufacturing jobs in Richmond, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.