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Full-time
Posted 17d ago
~40 hrs/week
Responsibilities
Manage end-to-end order fulfillment and serve as the primary point of contact between customers and the company. Coordinate with internal functions to monitor requirements, handle complaints, and manage inventory levels to ensure a high-quality customer experience.
Requirements
Requires previous experience in a similar role, preferably within a manufacturing or packaging environment. Proficiency in SAP, Salesforce, and Excel is preferred, along with fluency in English and Portuguese.
Full job description
Position Job Title: Customer Service Representative (CSR)
BG and BU: Amcor Flexibles Europe, Middle East & Africa (AFEMEA)
Function: Operations
Sub-Function: Customer Service
Line Manager’s Job Title: Customer Service Manager
Hiring location: AF Porto (Vila Nova de Gaia) – on site
Contract: Permanent
Job Purpose
The Customer Service Representative is the central point of contact between our customers and Amcor and is therefore a central figure to deliver the best possible customer experience. This role is to be held by a person who has a very customer centric mindset (both with internal and external customers) and can work independently as part of a local and remote team. The role requires autonomy, a high level of self-organization and the ability to manage and communicate to various stakeholders at different levels by building relationships with internal and external customers. Continuous improvement is a critical part of the role: the right candidate is willing to continuously learn and apply new ways of working while working to improve our service to customer.
Job Dimensions & Scope
Internal & external relationships
Plant neighbouring functions: quality, supply chain, planning, logistics, production, finance and more
Central functions including sales, pricing, commercial, customer service, finance
External customers
Principal Accountabilities
Manage end to end order management, from order placement through to delivery in our Customer Relationship Management and ERP systems
Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled and identifying opportunities for value added services.
Prepares for and leads the yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functions
Manage any customer request as applicable and shares all customers information including customer forecasts with colleagues from neighbouring functions
Proactively manage customer finished goods levels and aged inventory in collaboration with neighbouring functions
Acknowledge customers complaints, enter customer complaints with the data received and ensure the customer receives a prompt feedback
Initiate return of goods where applicable
Coordinate the expediting of rush shipments, where necessary and monitors their progress to delivery
Initiate the request for credit and debit notes in collaboration with the finance function
Support the disputed invoices process in collaboration with finance and credit collection
Build the customer knowledge needed to effectively manage the relationship: including service level agreements, contracts, any other useful information
Continuously strive to improve customer relations with prompt, efficient service, using own initiative to resolve complex problems when they arise.
Proactively looks for better ways of working in order to ensure we provide the best service possible to our customers
To keep all OHSE and hygiene standards given by Amcor and local legislation
Qualifications/Requirements
Formal Qualifications and Experience
Experience in a similar position, preferably in a packaging or manufacturing environment
Experience of SAP and Salesforce.com preferred
Good Excel skills
Fluent in English & Portuguese; French or Spanish would be a plus.
Specific Skills
Customer Focused
Results Orientated
Excellent interpersonal and communication skills
Ability to build collaborative relationships
Excellent time management and organisational skills
As a global leader in packaging solutions for consumer and healthcare products, our industry-leading innovation capabilities, global scale and technical expertise help our customers grow and meet the needs of millions of consumers every day. We accelerate the possible by redefining what can be done, constantly anticipating what our customers will need next, rethinking what is scientifically feasible and always helping our customers find the right solution to their challenges.
Social Media Community Guidelines
Thank you for being part of our online community and contributing to our discussions by sharing your voice. We’re happy to have you here and are committed to fostering a welcoming, respectful and engaging community. We encourage open conversation and do not pre-screen or moderate comments or messages before they are posted. However, we reserve the right to remove content that violates our community guidelines outlined below.
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How many Manufacturing jobs are open in Porto, Portugal right now?
There are currently 62 open manufacturing positions in Porto, Portugal listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Porto, Portugal?
Companies currently hiring include Caetano Auto, AAM - American Axle & Manufacturing, SINGLE BUOY MOORINGS INC., Infineon Technologies, Amcor, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Porto, Portugal?
Yes — 18 of the 62 open manufacturing positions offer remote or hybrid work (0 remote, 18 hybrid).
How do I apply for Manufacturing jobs in Porto, Portugal?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.