Customer Service Engineer (CT/MRI/PET-CT/X-ray/ANGIO)
Houston, Texas, United States · Remote OK
Mid level
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Senior$39B raised
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Full-time
associate degree, professional certificate
Medical Insurance, Dental Insurance, Vision Insurance, Short-term Disability Insurance, Long-term Disability Insurance, Employee Assistance Program
Posted 50d ago
~40 hrs/week
Remote in Houston, Texas, United States
Responsibilities
Provide high-level on-site service support, including installation, maintenance, and troubleshooting of diagnostic imaging equipment. Collaborate with the Customer Care Center to resolve technical issues and support new product launches in the US market.
Requirements
Requires an associate degree in a technical field and experience with diagnostic imaging hardware and software. Must possess a valid driver's license and be willing to travel at least 75% of the time.
Full job description
Description
Who we are?
United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization.
Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.
When joining our team, we offer the following benefits: medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (12) paid holidays. Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es).
Duties & Responsibilities
Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry
Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products
Embrace new technology while levering core strengths in customer service and service support
Play a key role in new, first-of-a-kind medical imaging system product launches in the US market
Continually build competence in providing technical assistance and support to our customers
Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction
Responsible for installation of UIH diagnostic imaging equipment for designated products in geographic region
Attend service training courses overseas and in the US as needed and work toward completion of the UIH Professional Certificate.
Requirements
This position is for a remote field service engineer. The selected candidate must live in or near the posting location for this position.
Education
Associate degree in technical field and/or equivalent experience preferred
Experience
Familiar with the principles and hardware/software configurations of diagnostic imaging equipment (MR, CT, PET-CT, X-ray, etc.) and previous experience with relevant equipment strongly preferred
Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems
Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity;
Required Skills or/ Attributes
Strong customer communication skills with ability to effectively communicate both verbally and in writing
Demonstrated ability to contribute to a team environment focused on customer success
Superb customer facing skills needed for working with customers and internally at all levels within UIH / 3rd parties, contractors, and subcontractors. Must be able to quickly build rapport and gain respect from others;
Valid driver's license and good driving record required;
Willingness to travel extensively (at least 75%) as needed for customer support and training.
Diversity, Equity, and Inclusion
United Imaging is an Equal Opportunity Employer. Diversity, equity, and inclusion matter. United Imaging provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.*Note: Relocation is not available for this role
Related keywords
CTMRIPET-CTX-rayAngioMedical ImagingField Service EngineeringDiagnostic ImagingHealthcare TechnologyHardware TroubleshootingNetwork CommunicationMedical DevicesUnited Imaging
At United Imaging, we develop and produce advanced medical products and IT solutions that cover the entire process of medical imaging diagnosis and treatment. Founded in 2011 with global headquarters in Shanghai, our company has subsidiaries and R&D centers across China, the United States, and other parts of the world. Our U.S. R&D facility opened in 2013 in Houston and was further established as the U.S. headquarters in 2018 with our service team and commercial organization in place. With a cutting-edge digital portfolio and a mission of broader access to healthcare for all, we help drive industry progress and bold change.
Yes. You really should get to know us.
Offices: 9370 Kirby Drive, Houston, Texas 77054, US
Medical Imaging EquipmentArtificial IntelligenceManufacturing Medical Imaging EquipmentMolecular ImagingMagnetic ResonanceComputed TomographyX-RayLife SciencesPET/CT ImagingUltra-High Image Resolution
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