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Full-time
bachelor degree, postgraduate degree
Posted 30d ago
~40 hrs/week
Responsibilities
The Director of Aftermarket serves as the end-to-end P&L owner for Milacron India's aftermarket business, focusing on spares revenue, service delivery, and channel economics. The role is responsible for driving growth through installed-base monetization, pricing discipline, and the leadership of central and regional teams.
Requirements
Candidates must have over 15 years of experience, including 5-7 years in aftermarket or B2B industrial sales leadership with proven P&L ownership. A BE/BTech in Mechanical or Production engineering and an MBA from a Tier 1 business school are preferred.
Full job description
Director-Aftermarket is the end-to-end P&L owner for Milacron India's aftermarket business, spanning spares revenue, service delivery, customer success, and channel economics.
This role is intended to create a single accountability center for aftermarket growth and is expected to unlock Whitespace revenue across the installed base by establishing structured coverage, pricing discipline, and cross-functional execution rigor.
Core Responsibilities
P&L Ownership & Revenue Growth
Own the complete national aftermarket P&L – spares revenue, M-Powered, retrofits, service billings and new AM product lines
Set and deliver annual revenue targets in partnership with Head of Sales & Marketing and Regional leadership
Protect margin guardrails across pricing, channel economics and service billing models
Lead monthly AM reviews with Regional Aftermarket Heads; drive corrective action on revenue and coverage gaps
Strategy & Growth Roadmap
Own the AM growth roadmap, including identified growth initiatives, installed-base monetization, M-Powered conversion, retrofit pipeline
Identify and quantify whitespaces across the installed base and drive focused coverage through the KAM structure
Build the customer value proposition for premium AM offerings; differentiate Milacron service from third-party competition
Organizational Leadership & Governance
Lead and develop the central AM team (Spare Parts Coordinator, CSD Head, Trade & Services Marketing Manager, MIS Support) and regional team (Regional AM Heads, KAMs, Service Managers and Engineers)
Provide input on Regional Aftermarket Heads' performance management (solid line to AM Head, dotted to Regional Business Heads)
Run the governance cadence: weekly ops reviews, monthly regional P&L calls, quarterly AM strategy reviews
Pricing, Trade & Commercial Excellence
Define AM pricing strategy – rack rates, scheme structures, contract pricing and promotional guardrails
Lead trade scheme design, channel incentives and dealer performance tracking (via Trade & Services Marketing Manager)
Benchmark pricing and product portfolio against competitors periodically (via Trade & Services Marketing Manager)
Launch new AM products and own the conversion funnel
Service Delivery & Customer Experience
Hold accountability for customer NPS, first-time-fix rate and service SLA compliance (via CSD Head)
Oversee spare parts availability, fill rates and dispatch SLAs (via Spare Parts Coordinator)
Ensure complaint closure within SLA; build a service quality feedback loop into regional AM governance
Capability Building
Build AM capability across the organization – technical training for SEs, commercial training for KAMs, commercial literacy for regional leadership
Own MIS infrastructure (via MIS Support); ensure data-driven performance management at all levels
Develop a succession pipeline for critical AM roles across regions
Experience in B2B field sales and account management in capital goods or industrial equipment
Channel economics, pricing strategy and margin management
P&L ownership across sales and service lines
Analytics & Planning
Data-driven performance management with strong revenue forecasting capability
Strategic roadmap development and governance planning
Target setting, pipeline tracking and proficiency in MIS / BI tools
Leadership
Cross-functional leadership – ability to align Sales, Spares, Service and Supply Chain
Executive and board-level communication
Team building across central and distributed regional teams
Experience
15+ years of total experience, with at least 5–7 years in aftermarket, service or B2B industrial sales leadership roles
Demonstrated P&L ownership in capital goods, industrial equipment or allied sectors (e.g., compressors, machine tools, auto components, material handling)
Proven track record of building and scaling aftermarket revenue including spares and service revenue streams
Experience managing large, geographically distributed field teams (service engineers, sales managers)
Exposure to channel/dealer networks and distributor management is a strong plus
MBA or equivalent preferred; engineering background (Mechanical / Production) is advantageous
Education
BE/BTech (Preferebly Mechanical / Production)&MBA from TIER 1 Business School
Deliverables & KPIs
Revenue & Growth
AM revenue vs. target
Initiative-delivery milestone closure
IB penetration / service market share
Service Quality
Customer NPS
First-time-fix rate (%)
Complaint closure within SLA (%)
Chargeable SE utilization (%)
Commercial & Channel
100% spare parts delivery within 48 hrs
Channel-led AM sales growth
Scheme ROI
AM customer acquisition cost (CAC)
SE & KAM headcount / training / attrition vs. target
Physical Demands
To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk, and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 10 lbs. Specific vision abilities may include the employee’s ability to see near and far distances.
DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.
Milacron is a global industrial leader in the manufacturing and distribution of highly engineered and customized injection molding and extrusion solutions, and aftermarket parts and service for the plastics processing industry. The company’s 1,900 associates worldwide collaborate to serve a diverse range of end-markets, such as automotive, construction, medical, telecommunications, material handling, packaging, and much more.
With expertise in plastics spanning nearly 60 years, Milacron holds longstanding relationships with more than 27,000 customers around the world. The original equipment provider of plastics manufacturing solutions is the largest US-owned and globally served of its kind. Headquartered in Batavia, OH, USA, Milacron’s global footprint is also serviced through regional facilities in Asia, Europe, and South America.
Offices: 4165 Half Acre Road, Batavia, Ohio 45103, US
Plastics Injection Molding SystemsAftermarket Parts and ServicesExtrusion Molding SystemsCo-Injection TechnologiesHot RunnersMold ComponentsFluid TechnologiesIndustry 4.0Process Control SystemsAuxiliary Equipment
How many Manufacturing jobs are open in Ahmedabad, India right now?
There are currently 209 open manufacturing positions in Ahmedabad, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Ahmedabad, India?
Companies currently hiring include Amneal Pharmaceuticals, Valeo, Kraft Heinz, Milacron, Glanbia, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Ahmedabad, India?
Yes — 10 of the 209 open manufacturing positions offer remote or hybrid work (1 remote, 9 hybrid).
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