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$20/hr–$24/hr
Full-time
high school, professional certificate, bachelor degree
Posted 26d ago
~40 hrs/week
Responsibilities
The role involves assisting stock customers with product inquiries, processing orders via ERP systems, and resolving issues to ensure a seamless experience. It also requires collaborating with Sales and Accounting teams to manage forecasts, returns, and delivery KPIs.
Requirements
Candidates need a minimum of one year of B2B customer service experience or a high school diploma, with a preference for 2-3 years of experience. Proficiency in MS Office and the ability to learn ERP software are essential.
Full job description
Your mission: As a Customer Experience Representative, you'll assist our stock customers with product inquiries, provide exceptional customer service, and resolve any issues that arise. Collaborate with the Sales Team, internal stakeholders, and customers to ensure a seamless experience.
Key Responsibilities:
Support Sales Managers/Account Managers:
Be an advocate for Sales, providing customer-centric support and being the single point of contact.
Process phone calls and email requests/orders, offering assistance with product sizing, samples, and other information.
Customer Service:
Utilize Excel to manage customer forecasts and generate reports.
Elevate customer concerns and coordinate solutions with cross-functional resources.
Handle customer orders, returns, and refunds, ensuring clear order visibility and on-time deliveries.
Collaboration and Improvement:
Work with internal stakeholders to ensure customer satisfaction and timely issue resolution.
Identify opportunities to improve the customer experience and make recommendations.
Support KPIs like OTIF >96%, EDI/Portal orders >95%, and keeping past due orders <$100K.
Order Entry:
Promptly enter orders into the ERP system with precision.
Work with the Scheduler to ensure accurate product availability and update customers.
Resolve discrepancies with Accounting and Sales related to pricing, shipping, and quality.
Adhere to quality and safety policies, work instructions, and procedures.
Minimum qualifications
A minimum of one year post-secondary specialized course work and one year of business-to-business customer service experience;
OR high school education
Desired Skills
Excellent phone, communication and listening skills
Direct customer contact & order processing experience. Business to Business experience preferred.
Attention to detail and ability to work effectively with others and manage multiple priorities.
Microsoft Outlook, Word, Excel (intermediate user preferred). Ability to learn ERP system and processes.
Strong ability to build and maintain rapport with internal and external customers.
Bi-lingual - English/Spanish skills preferred.
Two to three years of business-to-business customer service experience. Working toward business related certified/degree program preferred.
Position Requirements
Work Environment Conditions:
Inside (office)
Equipment/Tools Used:
Computer, fax, phone, copy machine, Oracle, MS Office software
Physical Requirements:
Normal Office
Mental Requirements:
Reading, Writing, Calculating
Interpersonal Skills
Reasoning/Analysis
Works with Minimal Supervision
Ability to manage multiple projects and priorities
Placon employment offers are contingent upon the successful completion of a pre-employment drug test, basic physical, background check, educational verification, and reference checks (as applicable).
Placon requires that employees have and maintain authorization to work in the country in which the role is based. In general, Placon does not sponsor candidates for non-immigrant visas or permanent residency unless based on business need.
Placon is committed to equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity, or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristics.
This role requires the ability to work through differing perspectives and resolve conflict in a respectful and professional manner consistent with The Placon Way.
Apply for jobs at: https://www.indeed.com/cmp/Placon-Corporation/jobs
Placon, headquartered in Madison, WI, designs and manufactures unique thermoformed and injection molded plastic packaging products that are built with the end-user in mind. Founded in 1966, Placon operates with the same Midwestern values and engineering spirit that the company was built on.
Within the medical device, food and retail markets, Placon offers true custom-designed packaging and creative, off-the-shelf solutions with capabilities from design, prototyping, tool design and build, thermoforming, injection molding, pre-print, labeling and other decorating services.
Known as one of the top 20 thermoformers in the US according to Plastics News, Placon provides inspired packaging designs that are attractive, protective, functional and intuitive. Sustainably-minded, the company built a recycling and extrusion facility that takes discarded PET (#1 resin ID code) bottles and thermoforms and transforms them into new packaging.
Offices: 6096 McKee Road, Madison, WI 53719, US · 2901 Oakland Ave., Elkhart, IN 46517, US · 9900 13th Ave N, Plymouth, Minnesota, US · 1227 Union St, West Springfield, Massachusetts 01089, US · 6124 McKee Rd, Fitchburg, Wisconsin, US
Custom PackagingThin Gauge ThermoformingSustainable Plastic PackagingClamshell PackagingRecycled PET SheetPlastic Food ContainersMedical Device PackagingMedial Device TraysRecycled PET RollstockStock Plastic Clamshells
Based on 1254 listings with disclosed salaries, most manufacturing jobs in Wisconsin pay between $64k–$141k per year. Individual offers vary with seniority, company size, and specialization.
How many Manufacturing jobs are open in Wisconsin right now?
There are currently 9,940 open manufacturing positions in Wisconsin listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Wisconsin?
Companies currently hiring include Generac, Catalent, Oshkosh Delivery, Eaton, Milwaukee Tool, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Wisconsin?
Yes — 700 of the 9940 open manufacturing positions offer remote or hybrid work (124 remote, 576 hybrid).
How do I apply for Manufacturing jobs in Wisconsin?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.