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$80k–$135k/yr
Full-time
bachelor degree, professional certificate
Posted 18d ago
~40 hrs/week
Responsibilities
The role is responsible for owning the strategy, roadmap, and implementation of customer-facing business applications, specifically the CRM and customer portal. It involves bridging the gap between technical IT teams and business stakeholders to optimize customer engagement and operational efficiency.
Requirements
Requires a bachelor's degree and at least 5 years of experience managing enterprise applications, with 3+ years specifically in CRM administration. Candidates should have a strong background in project management, business requirements gathering, and experience with ERP systems.
Full job description
Position Summary
Avtron Power Solutions, a Legrand company, is seeking a highly motivated Business Applications Lead – Customer Solutions to own and drive the strategy, roadmap, implementation, and continuous improvement of our customer-facing business applications.
This role serves as the technical and business owner for our Customer Relationship Management (CRM) platform, customer portal, and related customer engagement technologies. The successful candidate will work closely with Sales, Customer Service, Marketing, Engineering, Operations, Master Data, and IT to deliver scalable solutions that improve the customer experience while supporting Avtron's continued digital transformation.
This position combines business analysis, solution architecture, product ownership, project management, vendor management, and application administration into a single strategic role responsible for delivering measurable business value.
Key Responsibilities
Business Application Ownership
Serve as the primary owner for all customer-facing business applications, including CRM platforms, customer portals, and supporting technologies.
Develop and maintain a multi-year application roadmap aligned with business strategy and digital transformation initiatives.
Ensure applications continue to meet evolving business requirements through continuous improvement and optimization.
Evaluate new technologies and recommend solutions that improve customer experience and operational efficiency.
CRM & Customer Portal
Own the administration, configuration, governance, and optimization of the company's CRM platform (HubSpot or equivalent).
Lead enhancements to sales, customer service, and customer engagement processes.
Manage customer portal initiatives, ensuring successful delivery, user adoption, and ongoing support.
Partner with Sales Leadership and Customer Service to improve customer lifecycle management.
Business Process Improvement
Analyze current business processes and identify automation opportunities.
Gather business requirements from stakeholders across departments.
Design scalable business solutions leveraging existing enterprise systems.
Document workflows, functional requirements, business processes, and solution designs.
Promote standardization and best practices across customer-facing functions.
Product Ownership
Act as Product Owner for assigned business applications.
Maintain application roadmaps and enhancement backlogs.
Prioritize initiatives based on business value and organizational objectives.
Coordinate testing, user acceptance, deployment, and change management activities.
Project Management
Lead multiple concurrent application implementation projects.
Develop project plans, timelines, budgets, risk assessments, and status reporting.
Coordinate cross-functional project teams and external implementation partners.
Ensure projects are delivered on time, within scope, and within budget.
Facilitate project governance meetings and executive status updates.
Technical Leadership
Configure and maintain CRM workflows, automation, dashboards, reporting, and integrations.
Collaborate with ERP, Data & Analytics, Infrastructure, and Development teams to ensure seamless system integration.
Support API integrations between CRM, ERP, customer portals, Power BI, Microsoft 365, and other enterprise applications.
Coordinate system upgrades, testing, release management, and production deployments.
Vendor Management
Manage relationships with software vendors, implementation partners, and consultants.
Coordinate project delivery and support activities.
Review Statements of Work (SOWs), licensing, and service agreements.
Monitor vendor performance against agreed service levels.
Reporting & Analytics
Develop executive dashboards and KPI reporting.
Partner with business leaders to define meaningful metrics.
Ensure data accuracy and governance across customer-facing systems.
Support reporting initiatives utilizing Power BI and CRM reporting capabilities.
User Adoption & Training
Develop user documentation, knowledge articles, and standard operating procedures.
Lead user training initiatives.
Promote system adoption through continuous engagement with business stakeholders.
Provide Level 2 application support and coordinate escalation with vendors when required.
Required Qualifications
Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related discipline.
5+ years of experience managing enterprise business applications.
3+ years of experience administering or supporting CRM platforms (HubSpot, Salesforce, Microsoft Dynamics, SAP CRM, or similar).
Experience leading enterprise software implementation projects.
Strong understanding of customer lifecycle management and CRM best practices.
Experience gathering business requirements and translating them into technical solutions.
Experience working with ERP systems (SAP Business One preferred).
Strong understanding of application integrations, APIs, and data synchronization.
Excellent project management and organizational skills.
Outstanding written and verbal communication skills.
Preferred Qualifications
Manufacturing industry experience.
Experience with HubSpot CRM.
Experience with SAP Business One.
Experience implementing customer portals.
Experience with Power BI.
Experience with Microsoft Power Platform.
Experience with Azure Active Directory and Microsoft 365.
Familiarity with Agile and Scrum methodologies.
PMP, Scrum Product Owner (CSPO), or similar certifications are a plus.
Technical Skills
Experience with one or more of the following:
HubSpot CRM
Salesforce
Microsoft Dynamics 365
SAP Business One
Power BI
Microsoft 365
Azure
Power Automate
REST APIs
SQL
SharePoint
Customer Portal platforms
Project Management software (Monday.com, Jira, Azure DevOps, MS Project, etc.)
Avtron Power Solutions brings over 100 years of expertise in load bank manufacturing. From portable to multi-megawatt systems, we offer resistive, inductive, combined, MV, and liquid-cooled solutions—engineered for precision, built for reliability, and trusted worldwide.
Avtron and Froment have been global leaders in load bank solutions for decades thanks to the scale and breadth of our products and solutions coupled with outstanding quality and service.
Now, as Avtron Power Solutions, we continue to offer the most advanced and reliable load banks on the market.
Offices: 9450 Allen Dr, Cleveland, Ohio 44125, US · 6255 Halle Dr, Cleveland, Ohio 44125, US · NJ Froment & Co Ltd, Cliffe Road, Easton on the Hill, England PE9 3NP, GB · 1 Sundial Ave, Manchester, New Hampshire 03103, US · Calle Fracc Parcela 142 z-1 P2/2 Numero 1525 Interior A Col Ejido El Guerreño, Reynosa, Tamaulipas 88783, MX
Load BanksDynamometersPower Quality Testingand Power TestingElectronicsWholesaleManufacturing
Based on 1581 listings with disclosed salaries, most manufacturing jobs in Ohio pay between $65k–$143k per year. Individual offers vary with seniority, company size, and specialization.
How many Manufacturing jobs are open in Ohio right now?
There are currently 13,066 open manufacturing positions in Ohio listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Ohio?
Companies currently hiring include Swagelok, Carvana, Avery Dennison, Vertiv, Crown Equipment Corporation, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Ohio?
Yes — 859 of the 13066 open manufacturing positions offer remote or hybrid work (223 remote, 636 hybrid).
How do I apply for Manufacturing jobs in Ohio?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.