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Full-time
high school, associate degree, bachelor degree
Posted 32d ago
Apply by Oct 7
~40 hrs/week
Responsibilities
Responsible for the installation, maintenance, troubleshooting, and repair of Cytovale Systems for internal and external customers. Acts as a technical subject matter expert providing on-site support and feedback to R&D for product improvement.
Requirements
Requires a Bachelor's degree in Engineering or Science, or equivalent experience with a high school diploma and 10+ years in diagnostic imaging. Must have 5+ years of medical device field support experience and be able to travel up to 70% of the time.
Full job description
Job Title: Field Service Engineer II
You will seek to ensure that all customers have an ideal experience with our products and services. You will be responsible for installation, maintenance, troubleshooting, and repair of Cytovale Systems. In addition, you will aim to establish positive business relationships both with Cytovale customers and peers while also performing necessary administrative and other duties.
Primary Role & Responsibilities:
Hands-on service and support for internal and external customers: Be the customer-facing technical subject matter expert. Execute on-site activities such as: installations and preventative maintenance, repairs, field hardware/ software upgrades, and qualification procedures to ensure proper operation of instrument systems. Document activities/changes and escalate issues as appropriate.
Customer-first mentality: Address customer feedback promptly and escalate issues to quickly identify the path of action to resolution. Provide on-demand first and second level technical support to customers including rotations of after-hours phone support, holiday and weekend on-site support as required.
Communication: Maintain daily communication with customers and partners to ensure resolution of issues and proper follow-up.
Depot Repairs: Assist with depot-level repairs as needed at the San Francisco Cytovale facility.
Documentation: Author field service reports, installation documents, technical bulletins and other documentation as required.
Voice of the customer: Provide detailed feedback to R&D regarding performance, serviceability, and customer feedback.
Management of company assets: Responsible for service parts inventory and safe keeping and use of service parts and tools
Compliance with company’s quality assurance program: You will be maintaining an in vitro medical device and will be required to stay in compliance at all times.
Meeting requirements: Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements, including, but not limited to, HIPPA, OSHA and FDA.
Other duties: May perform other duties as assigned by manager or supervisor.
This job description is intended to present the general content and requirements for the performance of this job. The description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Managers and supervisors may assign other duties as needed.
Qualifications:
Bachelor’s degree, Engineering, Electrical Engineering, Technology, Science or equivalent military experience or Associates Degree with 5 or more years’ experience in servicing Diagnostic Imaging equipment or a High School Diploma/GED and 10 or more years’ experience servicing Diagnostic Imaging equipment.
Demonstrated superior expertise in supporting and servicing highly complex instrumentation.
5+ years customer or field support experience within the medical device field.
Demonstrated commitment to quality and strong sense of teamwork. One who thrives in a fast-paced start-up environment with a flexible mentality and adaptability to take on new and additional responsibilities as needed.
Proven strong problem-solving skills, and the ability to creatively solve challenges.
Attention to detail.
Expert customer service skills, positive attitude, and ability to clearly and tactfully communicate with others.
Working knowledge and understanding of optics, electronics, and mechanical principles is required, as well as the ability to troubleshoot electronic, optical and mechanical assemblies down to component level.
Experience in a customer centric service & support department, preferably with prior experience with benchtop instruments and/or laboratory automation.
Working Conditions:
Provide Field support for installations, preventative maintenance, repairs, and hardware/software upgrades in the assigned region.
Travel up to 70% of the time for short-term and long-term trips that may involve weekend stays with less than 24 hours’ notice.
On-call rotation responsibilities for the technical support hotline during nights, holidays, and weekends. To provide phone support and remote troubleshooting as well as dispatch for on-site service needs when warranted.
Willing to stay current on all vaccinations to comply with vendor credentialing policies.
Must maintain a valid driver’s licenseand good driving record.
Must be able to lift 50 lbs.
Location: Milwaukee, WI / Chicago, IL or surrounding areas
Related keywords
Cytovale SystemsIn Vitro Medical DeviceHIPAAOSHAFDADiagnostic ImagingBenchtop InstrumentsLaboratory AutomationField Service ReportsTechnical BulletinsComponent Level TroubleshootingPreventative MaintenanceMedical Device FieldHardware UpgradesSoftware Upgrades
At Cytovale, we’re focused on more rapid and insightful ways to diagnose fast-moving and immune-mediated diseases.
Industry
Biotechnology Research
Company size
51-200 employees
Founded
2013
Headquarters
South San Francisco, California
LinkedIn followers
16,046
Total funding
$229M
Cytovale is a medical diagnostics company focused on providing a more rapid and insightful way to diagnose fast-moving and immune-mediated diseases. Our FDA cleared IntelliSep test is pioneering a new way of quickly and accurately analyzing white blood cells to stratify a patient’s risk of sepsis by performing a biomechanical evaluation of white blood cells collected from a standard blood draw in under 10 minutes.
Cytovale’s first market application will be for sepsis, one of the fastest-moving, most lethal conditions in the world. Sepsis, a dysregulated immune response to infection, is often difficult to quickly and accurately diagnose. Sepsis is the no. 1 cause of death in hospitals, taking the lives of 270,000 people every year in the U.S. – more than opioid overdoses, prostate cancer, and breast cancer combined. Mortality from sepsis increases as much as eight percent with every hour of delayed treatment, and as much as 80 percent of sepsis deaths could be prevented with rapid diagnosis and treatment, making early detection essential.
Cytovale aims to provide critical insight for early identification of patients at risk of having sepsis, in the time needed for it to be useful.
Follow us on Twitter: twitter.com/cytovale
Offices: 2 Tower Pl, 18th Floor, South San Francisco, California 94080, US
medical deviceHealth DiagnosticsArtificial IntelligenceLife ScienceArtificial Intelligence (AI)Machine Learning
Based on 3832 listings with disclosed salaries, most manufacturing jobs in Illinois pay between $68k–$155k per year. Individual offers vary with seniority, company size, and specialization.
How many Manufacturing jobs are open in Illinois right now?
There are currently 11,191 open manufacturing positions in Illinois listed on Clera. New openings are added daily as companies post roles.
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Companies currently hiring include Caterpillar Inc., Allergan, RJW Logistics Group, Northrop Grumman, Ryder System, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Illinois?
Yes — 1028 of the 11191 open manufacturing positions offer remote or hybrid work (244 remote, 784 hybrid).
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