Schaumburg, Illinois, United States · On-site
$21/hr–$29/hr
Job DetailsJob Location: Chicago - Schaumburg, IL 60173Position Type: Full TimeEducation Level: High SchoolSalary Range: $21.64 - $29.47 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Customer ServiceSummary: H…
Skills: Order Entry, Customer Service, AS400, Microsoft Office, Lotus Notes
Novi, Michigan, United States · On-site
Job DetailsJob Location: Detroit - Novi, MI 48375Position Type: Full TimeEducation Level: 4 Year DegreeTravel Percentage: Road WarriorJob Shift: DayJob Category: SalesSummary: The District Manager is responsible for comp…
Skills: Account Management, Relationship Selling Skills, Sales Forecasting, Technical Drawing Interpretation, Salesforce
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The role involves processing customer and distributor orders using the AS400 system and providing price quotations. The representative is responsible for solving shipping discrepancies and coordinating with headquarters in Japan to expedite orders.
A bachelor's degree is required, and 2-3 years of experience in sales administration or customer service is preferred. Proficiency in AS400, Lotus Notes, and Microsoft Office is essential for success in this role.
Job DetailsJob Location: Chicago - Schaumburg, IL 60173Position Type: Full TimeEducation Level: High SchoolSalary Range: $21.64 - $29.47 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Customer ServiceSummary:
Help customers and Distributors by answering inquiries (phone, email, etc), by entering orders, by solving
any problems and issues in timely manner
Take SAR Level 1 training- To better serve our customers. By recommending alternate products based on cost, availability or specifications.
Take SAR Continuous Learning Program.
Manage time effectively, work on/ meet individual, department, branch, and company goals
Assist and back up other SARs with accounts to solve or complete tasks Also assist various departments in the company/ personnel (DM's) to solve or complete tasks
Efficiently and correctly enter and process incoming orders into the AS400.
Research stock inquiries in the Japan side of AS400 when needed
Provide price quotations to distribution and direct OEMs
Research stock inquiries for sales reps, distribution, and direct OEMs
Review daily and check often the EDI system for Motion Industries orders to make sure they are accurate and make adjustments.
Return phone calls within a hour(if possible) from voicemail or messages and enter all orders within 24 hours of receiving purchase orders from customers
Assist DMs in getting special FOB requests for required product and keeping on files current on special FOBs
Problem solving i.e. shipping and bill discrepancies
Use product knowledge to analyze product in stock to offer alternate or substitute product to meet customer deliveries
Responsible for knowing sales territories to distribute incoming orders, correspondences and incoming calls
Follow all procedures required by JSOX
Efficiently and correctly enter and process incoming orders into the AS400
Request pricing (and/or) approval drawings for customers using AS400 system and create quotes for customers by using the quotation database on Lotus Notes
Assist DM/ Engineers to enter in AS400 Examination Request Reports.
Follow up on pricing request in the AS400 to see if pricing came back if not follow up with HQ or the factory.
Follow up on quotes entered into the quotation database and update them in the database
Expedite orders, Approval Drawings, Examination Request Reports and pricing with Japan or TMA (HQ).
Request lead times or Expedite orders for Japan product through Excel spreadsheet in Public drive.
For lead times reply check bulletin board and for expedites request reply check AS400 system.
For Fed Ex Intl. Priority AIR orders coming from Japan they must be submitted in Fed Ex Request Information in OZ website and make F7 note in the AS400.
THK FOB prices, Selling prices to direct customers and distributors.
Credit information of existing and new customers.
Customer contact names. Intellectual property information of THK.
Business strategy and any other information deemed confidential by THK management.
Qualifications
Good understanding of the company cultures, policies, procedures
Proficient of keyboard, Microsoft Office, AS400 system, Lotus Notes
Knowledge of THK products
Ability to work well under pressure
Education/Field
Bachelors degree required, any field of study
Experience/Field
Entry level role, no experience necessary, 2-3 years of Sales Administration/Customer Service, manufacturing background is helpful
Speak English fluently and communicate well with others (employees and customers)
Write correspondence legibly and intelligently
Decimals, percents
Ability to prioritize
Ability to handle multiple tasks at once
Ability to carry out written or oral instructions
Not required, Occasionally (under 1/3 of the time), Frequently (1/3 – 2/3 of the time), or Regularly (over 2/3 of the time).
Balance - Not required
Climb - Not required
Crawl - Not required
Fine Finger/Small Tool Skill - Not required
Foot Controls - Not Required
Hear - Regularly
Kneel/Bend - Not Required
Lift/Carry up to 10 lbs. - Occasionally
Push/pull up to _ lbs. - Not Required
Reach - Not required
Sit - Regularly
Stand - Occasionally
Talk - Frequently
Twist - Not Required
Upper Extremity Repetitive Motion - Frequently
Vision - Regularly
Walk (short distance) - Occasionally
Other - Not Required
Not required, Occasionally (under 1/3 of the time), Frequently (1/3 – 2/3 of the time), or Regularly (over 2/3 of the time) Required.
Drive Vehicle - Not Required
Air Travel - Not Required
Overnight Stays - Not Required
Not required, Occasionally (under 1/3 of the time), Frequently (1/3 – 2/3 of the time), or Regularly (over 2/3 of the time) Required.
Personal Protective Equipment Required - Not Required
Exposure to moderate noise - Not Required
Exposure to dust - Not Required
Exposure to temperature extremes - Not required
Exposure to fumes or toxic substances - Not required
Creating precise motion with high quality parts.
Since 1971, THK has been the pioneer of Linear Motion Systems. Today, our products have evolved into our current selection of Linear Motion Guides, Ball Screws and Feed Screws, Ball Splines, Actuators, Cross Roller Rings and other products that create dependable, precision motion. The THK LM Guide is an indispensable component of mechanical and electronic systems in what seems to be a never-ending list of applications and industries that include: Machine Tools, Robotics, Semiconductors, Aerospace, Automotive, Medical, Additive Manufacturing, Packaging, Amusement/Entertainment and other precision applications. The versatility of our products allows for many uses across a wide variety of applications. To assist our customers in integrating THK products into their specific designs and applications, THK provides expertise and professional guidance through our Mechatronics and Engineering departments that are staffed by knowledgeable and well-trained professionals. The THK Technical Support Site, found on THK.com, is a resource allowing the input of usage conditions, providing access to valuable CAD data and reference diagrams as well as a Product Life Calculator to help project optimal service life of all of THK’s high quality products. The THK website has an online store with an inventory of our highly used and most requested parts that can be ordered directly. Some are available for delivery in under fourteen days. Our company name, "THK," stands for " Toughness," " High-Quality," and " Know-how." Our goal is to contribute to the improvement of society and development of industry by focusing on these three principles in our technology development and product manufacturing processes. As such, there’s vast opportunity for growth. We are seeking professionals to lead our expansion into new markets and market share.
Offices: 200 East Commerce Drive, Schaumburg, IL 60173, US
Creating precise motion with high quality parts.
Since 1971, THK has been the pioneer of Linear Motion Systems. Today, our products have evolved into our current selection of Linear Motion Guides, Ball Screws and Feed Screws, Ball Splines, Actuators, Cross Roller Rings and other products that create dependable, precision motion. The THK LM Guide is an indispensable component of mechanical and electronic systems in what seems to be a never-ending list of applications and industries that include: Machine Tools, Robotics, Semiconductors, Aerospace, Automotive, Medical, Additive Manufacturing, Packaging, Amusement/Entertainment and other precision applications. The versatility of our products allows for many uses across a wide variety of applications. To assist our customers in integrating THK products into their specific designs and applications, THK provides expertise and professional guidance through our Mechatronics and Engineering departments that are staffed by knowledgeable and well-trained professionals. The THK Technical Support Site, found on THK.com, is a resource allowing the input of usage conditions, providing access to valuable CAD data and reference diagrams as well as a Product Life Calculator to help project optimal service life of all of THK’s high quality products. The THK website has an online store with an inventory of our highly used and most requested parts that can be ordered directly. Some are available for delivery in under fourteen days. Our company name, "THK," stands for " Toughness," " High-Quality," and " Know-how." Our goal is to contribute to the improvement of society and development of industry by focusing on these three principles in our technology development and product manufacturing processes. As such, there’s vast opportunity for growth. We are seeking professionals to lead our expansion into new markets and market share.
Offices: 200 East Commerce Drive, Schaumburg, IL 60173, US
