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The Inside Sales Representative is responsible for managing customer relationships, processing orders, and expanding revenue through up-selling and cross-selling. They handle customer inquiries, manage the sales pipeline, and resolve complaints to ensure high levels of customer retention.
Requirements
Candidates must have at least one year of experience in a sales support environment and a high school diploma or GED. Proficiency in Microsoft Office and strong customer service skills are required, while a bachelor's degree and metals industry experience are preferred.
Full job description
The Inside Sales Representative is responsible for establishing, maintaining, and expanding customer relationships in order to achieve positive customer experiences, maximize revenue opportunities, and maximize customer retention.
A. M. Castle & Co. has over 135 years of experience as a leader in the metals service center industry. We provide exceptional benefits including but not limited to medical, dental, vision, 401K match, disability benefits and tuition reimbursement.
Compensation Range: $25 - $30/hr + bonus
PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES:
Essential Primary Responsibilities:
Achieves sales and opportunity pipeline metrics which support achievement of commercial sales profit / revenue goals.
Responsible for servicing, up-selling and cross selling to existing customers.
Responds to general line customer inquiries via phone, fax or email and provides efficient high level servicing to customer to maximize order and/or problem resolution.
Examples include: determining material availability, conformance to customer requirements, quoting prices, and providing a reasonable delivery commitment designed to obtain the customer's order.
Initiates telephone calls to customers and potential customers to ensure all opportunities are effectively progressed while appropriately managing and owning sales pipeline. Solicits and/or follows up on previously quoted business opportunities, qualified/marketing generated leads, referrals, and dormant accounts.
Handles customer calls relating to complaints on orders by investigating the basis of complaint, referring problems to appropriate personnel, recommending action to rectify problems, and following up to ensure resolution.
Enters orders into the system and modifies or cancels as required. Uses understanding of blueprint reading in order to interpret customer prints and quote/enter orders according to customer requirements. May act as a technical and market resource by counseling and advising customers.
Cultivates a strong product and market knowledge, as well as knowledge of the customer's business and end use of material. Utilizes creative and innovative sales techniques to increase sales volume. Seeks opportunities for product conversions and opportunities for value added selling.
May arrange for outside purchasing of materials and services to fill customer orders or items not in stock, or not normally stocked and/or used.
Physical Demands/Working Conditions:
General office environment, PC use
Heavy telephone use
MINIMUM QUALIFICATIONS:
Required Experience: Type, Skills, and Years:
One year of experience in sales support environment with customer relationship and maintenance responsibility
Knowledge of sales techniques and processes
Strong customer service orientation with ability to initiate and sustain productive business relationships with customers
Demonstrated sales and servicing skills with strong achievement orientation
Problem solving skills with ability to develop innovative solutions to customer problems
Demonstrated mathematical understanding and application
Experience with Microsoft Office
Required Education:
High School Diploma or GED
Preferred Qualifications:
Bachelor’s degree
Inside sales experience within a metals service center
Experience with Oracle sales order management system
Understanding of distribution or manufacturing industry
Solid business acumen with experience in a manufacturing or distribution environment
Demonstrated knowledge of raw materials and/or exposure to the metals industry
We are an Equal Opportunity Employer
Please view Equal Employment Opportunity Posters provided by OFCCP
Company Overview:Founded in 1890, A. M. Castle & Co. is a global distributor of specialty metal and plastic products and supply chain services, principally serving the producer durable equipment, oil and gas, commercial aircraft, heavy equipment, industrial goods, construction equipment, retail, marine and automotive sectors of the global economy. Its customer base includes many Fortune 500 companies as well as thousands of medium and smaller-sized firms spread across a variety of industries. Within its metals business, it specializes in the distribution of alloy and stainless steels; nickel alloys; aluminum and carbon. Together, Castle operates service centers located throughout North America, Europe and Asia.
Related keywords
Metals Service CenterOracle Sales Order ManagementSpecialty MetalPlastic ProductsSupply Chain ServicesAlloy SteelStainless SteelNickel AlloysAluminumCarbon SteelDistributionManufacturingBusiness AcumenRaw MaterialsSales Pipeline
In 1890, Alfred Martin Castle—a bold, 24-year-old entrepreneur with a vision—set out to solve Chicago’s manufacturing needs. Armed with determination and a horse-drawn wagon, he delivered raw materials straight to factories and shops, cutting through the congestion of the city and laying the foundation for what would become A. M. Castle & Co.
Over 130 years later, we’re still driven by that same entrepreneurial spirit. From a one-man operation to a global supply chain leader with over 30 branches across four continents, A. M. Castle & Co. continues to adapt, innovate, and deliver solutions for industries worldwide.
For decades, A. M. Castle & Co. operated under the trade name “Castle Metals”—a trusted name in the metals industry. In 2023, following a merger with Banner Industries—a respected supplier and processor of specialty metals in its own right—we returned to our legacy brand and legal name, A. M. Castle & Co. Together, we’ve created a powerful alignment of expertise, enhancing our capabilities across aerospace, defense, industrial and medical markets while positioning us for even greater growth.
Backed by MiddleGround Capital, A. M. Castle & Co. is stronger than ever, ready to deliver unmatched value and innovation to partners around the world. The mission Mr. Castle started over a century ago remains unchanged: to deliver unmatched service, quality, and reliability to customers—every time, everywhere—a commitment that would surely make our founder proud.
Offices: 1420 Kensington Rd, Suite 220, Oak Brook, IL 60523, US
Based on 3811 listings with disclosed salaries, most manufacturing jobs in Illinois pay between $68k–$155k per year. Individual offers vary with seniority, company size, and specialization.
How many Manufacturing jobs are open in Illinois right now?
There are currently 11,079 open manufacturing positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Illinois?
Companies currently hiring include Caterpillar Inc., Allergan, RJW Logistics Group, Northrop Grumman, Kraft Heinz, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Illinois?
Yes — 1018 of the 11079 open manufacturing positions offer remote or hybrid work (246 remote, 772 hybrid).
How do I apply for Manufacturing jobs in Illinois?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.