Description DIRECTOR, IT SERVICES Department: Management Billable Hours Goal: N/A Position Type: Full Time Travel Required: Minimal as needed JOB SUMMARY: Provides overall direction and guidance to the IT Services depart…
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Full-time
bachelor degree
Posted 5d ago
~40 hrs/week
Responsibilities
Provides overall direction and guidance to the IT Services department to ensure customer satisfaction and the achievement of organizational goals. Manages staff performance, coordinates project timelines, and oversees the maintenance of ticket and task queues.
Requirements
Requires 10 or more years of experience in IT positions with a focus on managed services and customer service. A bachelor's degree or equivalent experience is required, along with deep technical expertise in Microsoft server environments and virtualization.
Full job description
Description
DIRECTOR, IT SERVICES
Department: Management
Billable Hours Goal: N/A
Position Type: Full Time
Travel Required: Minimal as needed
JOB SUMMARY:
Provides overall direction and guidance to the IT Services department with the purpose of supporting Customers in achieving their goals and objectives. The Director, IT Services directly supervises members of the department and is responsible for overall management to achieve customer satisfaction. Must interpret policies, procedures, and goals of the organization for employees. Responsible for employee performance, and development to include training and career path.
REPORTS TO: Director, Operations & Finance
DIRECT REPORTS: Information Technology Group
ESSENTIAL FUNCTIONS:
Manages IT Services department by directing and coordinating activities consistent with established goals, objectives, and policies
Schedules activities to ensure customer / project timelines are met
Monitors and maintains ticket & task queues to make sure customer response times are minimal, and project tasks are completed on time
Maintains and improves department skill set as new technologies evolve
Interviews and hires all new ITG staff
Follows direction set by executive leadership
Identify sales opportunities and pass the information to correct team members
ADDITIONAL RESPONSIBILITIES:
Maintains daily timesheet and expense report entries and submits them accurately and timely
Administrative duties to include scheduling and reporting to ensure adherence to company fiscal goals
Implements new technology
Other duties as required
Requirements
TECHNICAL SKILLS:
· Strong understanding of available tools to assist in daily tasks
· Ability to troubleshoot server based software issues with:
- Microsoft Windows Server //2008 R2 , 2012, 2016, 2019
- Microsoft Windows Active Directory Infrastructure
- On Premise Microsoft Exchange /, 2012, 2016, 2019
- Microsoft SQL Server
- Microsoft Remote Desktop Services
- Microsoft Hyper-V and VMWare
- Major Anti-Virus solutions
- Enterprise class backup solutions
· Strong knowledge of various server/workstation peripherals such as USB/NAS drives
· Strong knowledge of workstation/server hardware and software troubleshooting abilities
· Working knowledge of HP and Dell equipment; general understanding of storage solutions
· Demonstrated knowledge in troubleshooting and resolving workstation based software issues with:
- Microsoft Office 2010 / 2012 / 2016
- Microsoft Office 365
- Domain and workgroup environments
· Knowledge and understanding of AD, DNS, the Internet and mail flow
· Strong knowledge of WAN/ISP architecture
· Strong knowledge of backup & recovery, including direct DR planning with Customers
SOFT SKILLS & ABILITIES:
· Ability to motivate and maintain effective working relationships with staff and partners
· Ability to rely on experience and judgment to plan and accomplish goals
· Strong written and verbal communication skills
· Pleasant and professional demeanor in all client and internal communications
· Ability to multi task
· Intellectually resourceful with sound judgment and effective decision-making abilities
· Independent worker and able to work effectively on daily tasks without direct supervision
· Strong organization skills and ability to operate efficiently throughout daily tasks
· In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate
· Demonstrates empathy with users and professionalism at all times
· Work well with clients at all levels
· Operates with client satisfaction in mind
· Energy, enthusiasm and results-oriented
EDUCATION, EXPERIENCE, & KNOWLEDGE:
· 10 or more years of experience in increasingly responsible Information Technology positions where excellent customer service and technical skills have been emphasized
· Progressive experience in IT Managed Services
· Prior experience demonstrating effective technical skills in a fast paced and growing environment
· Related bachelor’s degree or equivalent work experience
WORK ENVIRONMENT/PHYSICAL DEMANDS:
· Use of computer and office equipment
· Ability to remain calm in stressful situations
· Performs all administrative functions expected at this level
ADDITIONAL REQUIREMENTS:
· Ability to schedule for evening or weekend work occasionally
· Valid driver’s license in your state of residence and reliable personal vehicle
Related keywords
IT Managed ServicesMicrosoft Windows ServerActive DirectoryMicrosoft ExchangeSQL ServerRemote Desktop ServicesHyper-VVMWareAnti-VirusEnterprise BackupNASHP EquipmentDell EquipmentMicrosoft Office 365DNSWAN
ComTec Solutions is a Business Technology Services company that specializes in the integration of Hardware, Software, and Process Optimization to overcome your everyday business challenges.
Our team has the expertise to design, procure, and manage your network infrastructure. We also provide and implement the Epicor Enterprise Resource Planning system or help you achieve efficiencies with your current ERP solution.
ComTec Solutions - Bringing IT Together
Offices: 65 Elmgrove Park, Gates Center, New York 14624, US · 1224 Mill St., Building B, East Berlin, CT 06023, US
How much do Management & Leadership jobs in Town of Gates, NY pay?
Based on 27 listings with disclosed salaries, most management & leadership jobs in Town of Gates, NY pay between $75k–$212k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Town of Gates, NY right now?
There are currently 30 open management & leadership positions in Town of Gates, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Town of Gates, NY?
Companies currently hiring include L3Harris Technologies, Voda Cleaning & Restoration, Ikoniq, ASSA ABLOY Group, Brothers International Food Holdings, LLC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Town of Gates, NY?
Yes — 3 of the 30 open management & leadership positions offer remote or hybrid work (0 remote, 3 hybrid).
How do I apply for Management & Leadership jobs in Town of Gates, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.