Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · Hybrid
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Sydney, New South Wales, Australia · Hybrid
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Sydney, New South Wales, Australia · Hybrid
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Sydney, New South Wales, Australia · Hybrid
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Sydney, New South Wales, Australia · Hybrid
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · Hybrid
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Sydney, New South Wales, Australia · On-site
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Skills: Leadership, Customer Service, Interpersonal Communication, KPI Management, Crew Training
Sydney, New South Wales, Australia · Hybrid
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · Hybrid
$147k–$161k/yr
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Skills: Business Analysis, Finance Business Partnering, Budgeting, Forecasting, Management Accounting
Sydney, New South Wales, Australia · On-site
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Skills: Procurement, Contracts Management, Construction Project Management, RFP Management, Contract Drafting
Sydney, New South Wales, Australia · Hybrid
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Sydney, New South Wales, Australia · Hybrid
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Skills: Leadership, Customer Relations, Claims Supervision, Stakeholder Management, Written Communication
Sydney, New South Wales, Australia · Hybrid
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Sydney, New South Wales, Australia · Hybrid
$130k–$150k/yr
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Provide strategic leadership to enhance the experience, capability, and engagement of approximately 7,000 cabin crew members. Align cross-functional teams across training, recruitment, and communications to deliver a consistent and integrated frontline impact.
Requires extensive experience leading geographically dispersed frontline workforces within aviation or similar operational environments. Must possess strong capabilities in change leadership, stakeholder influence, and a strategic mindset to translate insights into business improvements.
Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
The Senior Manager, Crew Experience & Enablement, provides strategic leadership on how crew hear from and talk to corporate teams, and the way crew we develop and support crew, for a geographically dispersed cabin crew workforce of approximately 7,000 employees. You’ll drive an aligned agenda across training, recruitment, communications and engagement, and support processes - ensuring crew experience initiatives deliver meaningful frontline impact.
Working within a complex stakeholder environment, you will align cross-functional teams to deliver a consistent and integrated approach. The role focuses on setting direction, influencing outcomes, and embedding key priorities across the cabin crew ecosystem, while maintaining a strong connection to the frontline to inform improvements.
You will have oversight of the Cabin Crew Support Team, and will work closely with operational leaders and partner functions to ensure crew are engaged, empowered and equipped to deliver safe, consistent and customer-focused service.
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles.
Be a part of something special and play your part in the Qantas story – get in touch today.
Spirit of Australia
We would like to acknowledge the Traditional Custodians of the local lands and waterways on which we live, work and fly. We pay our respects to Elders past and present. Spirit is everything to us, and joining the Qantas team means bringing your spirit to ours. We have over 30,000 exceptional employees, and every year we fly millions of customers around Australia and the world – together. If you hop on board with the team, you'll experience a workplace where creativity, diversity and innovation are encouraged. We aim to give every member of the Qantas Group the support to follow their dreams, face new challenges, and let their future take flight. Ultimately, people are our priority – those who work for us and those who travel with us. For the latest information on the cyber incident: https://bit.ly/3I7jNfM Member of the oneworld Alliance. Please read the Qantas LinkedIn House Rules at http://bit.ly/QFhouserules
Offices: 10 Bourke Road, Mascot, NSW 2020, AU
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