Swindon, England, United Kingdom · On-site
Please, note this role is a 20 hours contract and weekend availability may be required. WHO WE ARE White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK…
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Swindon, England, United Kingdom · Hybrid
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Swindon, England, United Kingdom · Hybrid
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Swindon, England, United Kingdom · On-site
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Swindon, England, United Kingdom · On-site
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Swindon, England, United Kingdom · On-site
SHIFTS YOU ARE APPLYING FOR: 13.75hrs p/w; Tue 15:00 - 18:00; Wed 15:00 - 18:00; Sat 11:45 - 20:15 To be a successful Sales Manager, you will lead and inspire your team to prioritise outstanding customer service and achi…
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Swindon, England, United Kingdom · On-site
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Swindon, England, United Kingdom · On-site
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Swindon, England, United Kingdom · On-site
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Swindon, England, United Kingdom · On-site
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Swindon, England, United Kingdom · Hybrid
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Swindon, England, United Kingdom · Hybrid
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Swindon, England, United Kingdom · Remote OK
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Swindon, England, United Kingdom · Hybrid
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Swindon, England, United Kingdom · Hybrid
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Swindon, England, United Kingdom · Hybrid
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Swindon, England, United Kingdom · On-site
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Swindon, England, United Kingdom · On-site
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Swindon, England, United Kingdom · On-site
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Support the Shop Manager in delivering an exceptional customer experience and maintaining high commercial, visual, and operational standards. Lead and coach the retail team while managing daily shop operations, stock replenishment, and KPI achievement.
Candidates should be passionate about retail and fashion with a determination to succeed in a team environment. Experience in inspiring others and a commitment to brand values are essential for this supervisory role.
Please, note this role is a 20 hours contract and weekend availability may be required.
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.
Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
You’ll be passionate about Retail and Fashion. You will have the determination to grow and succeed. You will thrive in a team environment, and you will inspire others with your passion and expertise. You will be your true self and bring out the best in others too.
PRIMARY OBJECTIVE OF THE JOB
Our Customer Host Supervisors support the team in ensuring we are the best on the high street for delivering an amazing customer experience. In this role you will also be responsible for working alongside the Shop Manager to deliver excellent shop commercial, visual and operational standards and to support the development and training of your team.
You’ll report to the Shop Manager and sit within our Retail team.
Leading by example and coaching the team to ensure that the shop delivers excellent customer service in line with our A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable) throughout the Customer Journey.
Promoting and compiling customer information, in line with data protection regulations, when completing customer purchases and driving our email conversion and sign ups.
Introducing customers to, and championing within the team, multichannel shopping through endless aisle orders.
Maintaining high visual standards instore.
Supporting with floor moves, mannequin and window displays, and replenishment.
Understanding the features (fits, style, fabrics) of our product ranges, promoting these within the team, and explaining these to our customers.
Making commercial decisions and being proactive with stock, promotions, and opportunities to drive sales.
Supporting the coordination of promotions, incentives and key trading weeks including Customer Event, seasonal set up, sale launch and promotions.
Holding a good understanding of and ability to communicate to the team the shop’s Key Performance Indicators (KPI).
Being a team player and leading team briefs in management absence to ensure the team are set up with the information and motivate to achieve targets.
Holding a good understanding of KPIs and communicating to the team. Striving to continuously improve team performance.
Organising and supporting the running of the shop through staff management processes such as Rotageek.
Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
Assisting management in creating a positive atmosphere in the shop which is focused on delivering the best sales and customer experience results.
Supporting with motivating and rewarding the team through praise and recognition.
Living our Brand Values and championing these within the team.
Delegating tasks to the team appropriately to ensure the day to day running of the shop.
Identifying priorities and planning accordingly to ensure time is productively spent and the balance of tasking versus customer service is met.
Seeking out opportunities to train and develop the team.
Assisting management with the communication and completion of wellbeing initiatives and escalating people queries to relevant management and People teams.
Cascading People Team communications such as Retail Family Gathering to the team.
Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers.
Assisting in supervision of stock takes and audits to ensure accurate reconciliation.
Supporting with compliance and day to day transactional running of the shop, including necessary paperwork, cashing up and having good operational knowledge of in store systems and processes.
Show good understanding of policies and procedures.
Escalating operational issues and risks to relevant function.
Understanding the Health & Safety and emergency procedures in store and leading and holding responsibility for these during management absence.
Supporting visits from internal stakeholders with a professional approach.
Holding responsibility for efficient and accurate ship from store and Click + Collect processes.
Assisting with stocktake and audits to ensure accurate reconciliation.
Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
As a Customer Host Supervisor at White Stuff you will be entitled to an array of great benefits, some of which include:
Quarterly bonus opportunity
Up to 25 days holiday per annum plus bank holidays
2 days paid (as per your contracted hours) per year to volunteer in the local community
50% product discount
Annual uniform allowance
BUPA Dental Insurance
Healthcare cash plan and Life Assurance
Interest free season ticket loan
Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
Life would be dull if we all looked the same.
White Stuff is a lifestyle brand for independent spirits with individual style. We specialise in high quality unique, thoughtfully designed clothing and accessories for women and men. All made with a focus on distinctive details, amazing fit, and certified sustainable materials. White Stuff started life in 1985. Our ski-loving founders, George and Sean, had the idea of selling T-shirts to fund their stays in the French Alps (the "white stuff" is snow in case you were wondering). Our style has evolved over the years, but the ethos behind it endures. We're obsessed with the little things. The things that make life interesting. Like unexpected textures and unique embroidery. Hidden details like contrast stitching and secret pops of colour. We design all our prints in-house. We love natural materials like cotton, wool and linen (especially when they're responsibly sourced). And we think it's good to stand out from the crowd. Because life would be very dull if we all looked the same. We're committed to being a responsible business, you can read our latest sustainability update here: https://www.whitestuff.com/other-stuff/sustainability We currently have 120 shops and 71 concessions, including in John Lewis and Marks & Spencer.
Offices: Oval, London, GB
There are currently 115 open management & leadership positions in Swindon, United Kingdom listed on Clera. New openings are added daily as companies post roles.
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