Swindon, England, United Kingdom · On-site
Join our Team as a ITMS Third Line Technician! Location: Swindon Salary: Competitive Hours: Monday - Friday - Shift based between 08:00 - 18:00 About the role: As an ITMS Third Line Technician, you’ll be the go‑to expert…
Skills: Cloud Technologies, Networking, Infrastructure Management, Root Cause Analysis, Technical Leadership
Swindon, England, United Kingdom · On-site
Join our Team as a ITMS 3rd Line Technician! Location: Swindon Salary: Competitive Hours: Monday - Friday - Shift based between 08:00 - 18:00 About the role: As an ITMS 3rd Line Technician, you’ll be the go‑to expert for…
Skills: Cloud Technologies, Networking, Infrastructure Management, Root Cause Analysis, Technical Leadership
Swindon, England, United Kingdom · Hybrid
Join our Team as a ITMS 2nd Line Technician! Location: Swindon Salary: Competitive Hours: Monday- Friday- Shift based between 08:00 - 18:00 About the role: As an IT Managed Services Technician, you’ll be at the heart of …
Skills: Windows, MacOS, Server Management, Microsoft 365, Networking
Swindon, England, United Kingdom · Hybrid
Join our Team as a ITMS Second Line Technician! Location: Swindon Salary: Competitive Hours: Monday- Friday- Shift based between 08:00 - 18:00 About the role: As an IT Managed Services Second Line Technician, you’ll be a…
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Gurgaon, Haryana, India · On-site
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Whiteley, England, United Kingdom · On-site
Join our Team as a Complaints Handler! Location: Whiteley, Fareham (Office Based) Salary: £26,500 Per Annum + KPI Bonus Hours: Monday to Friday 8am - 5pm About the role: As a complaint handler, you’ll take ownership of c…
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Whiteley, England, United Kingdom · On-site
Join our Team as a Complaints Handler! Location: Whiteley, Fareham (Office Based) Salary: £26,500 Per Annum + KPI Bonus Hours: Monday to Friday 8am - 5pm About the role: As a complaint handler, you’ll take ownership of c…
Skills: Customer Service, Complaint Handling, Case Management, Stakeholder Management, Problem Solving
Gurgaon, Haryana, India · On-site
Join our Team as a 1st Line Technical Support Specialist Location: Gurgaon (5 Days onsite) Hours: UK Shift About the role: We're looking for a customer-focused individual to join our Technical Support Team. You'll be wel…
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Whiteley, England, United Kingdom · On-site
$26k–$28k/yr
Join our Team as a Credit Controller! Location: Whiteley, Fareham Contract: 6 Month FTC Salary: £26,000- £27,500 Per Annum Hours: Monday to Friday 8.30am - 5:00pm About the role: We are seeking a professional, detail‑dri…
Skills: Credit Control, Finance Systems, Excel, Customer Communication, Negotiation
Whiteley, England, United Kingdom · On-site
$26k–$28k/yr
Join our Team as a Credit Controller! Location: Whiteley, Fareham Contract: 6 Month FTC Salary: £26,000- £27,500 Per Annum Hours: Monday to Friday 8.30am - 5:00pm About the role: We are seeking a professional, detail‑dri…
Skills: Credit Control, Finance Systems, Excel, Customer Communication, Negotiation
Whiteley, England, United Kingdom · On-site
Join our Team as a Service Operations Coordinator! Location: Whiteley (Office based) Salary: £26,500 Per Annum + KPI Bonus Hours: Monday – Friday 08:30 – 17:00 About the role: This is a fast‑paced, impact‑driven role for…
Skills: Analytical Skills, Organizational Discipline, SLA Management, Communication, Technical Support
Fareham, England, United Kingdom · On-site
$25k–$27k/yr
Join our Team as a First Line Engineer! Location: Cams Estate, Fareham Salary: £25,000-£27,000 Per Annum Hours: 37.5 hours a week between 8:00am- 6:00pm Monday to Friday About the role: Step into a dynamic, client facing…
Skills: Customer Care, Active Listening, Microsoft Office 365, Azure, Windows 7-11
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Act as the final escalation point for complex technical incidents and lead root cause analysis to implement long-term fixes. Manage customer IT estates, lead infrastructure upgrades, and provide technical mentoring to junior support teams.
Requires deep expertise in cloud, networking, and infrastructure technologies with a strong ability to solve complex problems under pressure. Candidates must possess leadership qualities for mentoring others and a proactive approach to documentation and SLA compliance.
Join our Team as a ITMS Third Line Technician!
Hours: Monday - Friday - Shift based between 08:00 - 18:00
As an ITMS Third Line Technician, you’ll be the go‑to expert for the toughest technical challenges—stepping in when issues go beyond First and Second Line support. You’ll take ownership of critical incidents, shape infrastructure improvements, and play a key role in guiding and developing junior team members. This is a role for someone who thrives on solving complex problems, enjoys collaborating across teams, and wants to make a meaningful impact on both customer environments and internal processes.
Exceptional analytical and problem‑solving ability, especially under pressure
Strong leadership qualities with a passion for mentoring others
Clear and confident communication, able to translate technical detail for any audience
High sense of ownership, accountability, and proactive thinking
Ability to juggle multiple priorities while maintaining quality
Deep expertise across cloud, networking, and infrastructure technologies
Strong documentation habits and experience working to SLAs
Empathetic, professional approach to customer interactions
Team‑focused mindset with a drive to share knowledge
Proactive, adaptable, and creative in resolving issues
Strong organisational skills with the ability to meet deadlines
Commitment to continuous learning and self‑development
Act as the final escalation point for complex technical incidents and service requests
Lead root cause analysis for recurring or high‑impact issues and implement long‑term fixes
Work with project and solutions teams on infrastructure upgrades, migrations, and deployments
Proactively maintain and manage customer IT estates, ensuring security, performance, and accurate documentation
Recommend improvements aligned with best practice and evolving customer needs
Provide technical leadership and mentoring to First and Second Line teams
Create and maintain technical documentation, including diagrams, SOPs, and troubleshooting guides
Own change management processes, ensuring risk assessments and rollback plans are in place
Monitor system performance and identify opportunities for optimisation or automation
Liaise with vendors and third‑party providers for advanced support
Contribute to continuous improvement of tools, processes, and service delivery
Travel to other Onecom offices and customer sites when required, following company travel policies
Holidays: 25 days + bank holidays and buy/sell options
Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
Lifestyle: 9% combined pension contribution and 4x salary life assurance
Rewards: Quarterly and annual employee awards, discounts on tech
Socials: All-expenses-paid company events
Development: In-House Training Academy
Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support
Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
Offices: ONECOM HOUSE 4400 PARKWAY WHITELEY, FAREHAM, PO15 7FJ, GB
View all jobs at ONECOM LIMITEDOffices: ONECOM HOUSE 4400 PARKWAY WHITELEY, FAREHAM, PO15 7FJ, GB
View all jobs at ONECOM LIMITED