Engineering Project Manager- Customer Systems - Support Engineering Solutions
Sunnyvale, California, United States · On-site
Senior$11B raised
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Skills: Engineering Project Management, Software Development Lifecycle, Agile, Scrum, Waterfall
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Sunnyvale, California, United States · On-site
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San Francisco, California, United States · On-site
$118k–$171k/yr
Senior+$26M raised
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Robotic Algorithms and Controls Manager (Systems Analyst Manager)
Sunnyvale, California, United States · On-site
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Senior$5M raised
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Senior+$26M raised
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San Francisco, California, United States · On-site
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Senior+$26M raised
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Sunnyvale, California, United States · On-site
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Mid level$26M raised
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Senior+$26M raised
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Engineering Project Manager- Customer Systems - Support Engineering Solutions
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Posted 9d ago
~40 hrs/week
Responsibilities
Lead cross-functional planning and execution for business applications supporting AppleCare, managing projects from concept to launch. Partner with engineering, product, and business stakeholders to scope projects, track timelines, and ensure high-quality delivery.
Requirements
Requires a bachelor's degree in a technical or business field and at least 5 years of experience in engineering project management. Candidates must demonstrate proficiency in SDLC methodologies and experience managing software development projects.
Full job description
Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.
Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.
At Apple, new ideas quickly become extraordinary products, services, and customer experiences. It's the diversity of our people and their thinking that drives the innovation behind everything we do — here, you'll do more than join something, you'll add something.
The IS&T Customer Systems team designs, builds, and maintains the business applications that power AppleCare's global support operations, enabling millions of customer interactions every day.
We're looking for an Engineering Project Manager to lead the delivery of these critical applications from concept to launch — partnering closely with engineering, design, and business stakeholders across AppleCare Business Org to plan, coordinate, and drive complex technical projects that ship on time and with excellence.
Description
The Engineering Project Manager will lead cross-functional planning and execution for business applications supporting AppleCare Business Org. This role partners with engineering, product, and business stakeholders to scope projects, manage timelines, and ensure high-quality delivery. The ideal candidate is a clear communicator who can translate business needs into actionable engineering plans, track progress across concurrent initiatives, and proactively resolve roadblocks — while leveraging modern AI tooling to increase efficiency and visibility across the team.
Minimum Qualifications
Bachelor's degree in Computer Science, Engineering, Business, or a related field, or equivalent work experience.
5+ years of experience in engineering project management, program management, or related technical delivery roles.
Demonstrated experience managing software development projects from initiation through delivery.
Strong understanding of software development lifecycle (SDLC) and project management methodologies (Agile/Scrum, Waterfall, or hybrid).
Preferred Qualifications
Experience supporting enterprise business applications within a customer support or service operations environment.
PMP, CSM, or other relevant project/program management certification.
Familiarity with AppleCare business processes or similar customer service organizations.
Experience with project management and collaboration tools (e.g., JIRA, Confluence, Smartsheet).
AI tooling fluency, including status reporting automation, risk prediction, meeting summarization, and spec drafting with LLMs.
Experience coordinating delivery for AI/ML-enabled features, including familiarity with data readiness, model evaluation cycles, and phased rollout practices, is a plus.
Related keywords
Engineering Project ManagerAppleCareIS&TSoftware Development LifecycleSDLCAgileScrumWaterfallJIRAConfluenceSmartsheetAILLMsMachine LearningCross-functionalBusiness Applications
We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own.
Apple is an equal opportunity employer that is committed to inclusion and diversity. Visit apple.com/careers to learn more.
Offices: 1 Apple Park Way, Cupertino, California 95014, US
How much do Management & Leadership jobs in Sunnyvale, CA pay?
Based on 1046 listings with disclosed salaries, most management & leadership jobs in Sunnyvale, CA pay between $129k–$290k per year. Individual offers vary with seniority, company size, and specialization.
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