Job Title: Change Management Quality Assurance Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Require…
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Change Management Quality Assurance Lead
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Domino's
Shift Leader - 4377
Springfield, Virginia, United States · On-site
Mid level$1.3B raised
Company Description Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 198…
Company Description Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 198…
Company Description Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 198…
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$104k–$218k/yr
Full-time
bachelor degree, professional certificate
Healthcare, Wellness, Financial, Retirement, Family Support, Continuing Education
Posted 21d ago
~40 hrs/week
Responsibilities
Oversee quality assurance processes for change management initiatives to ensure alignment with organizational goals and industry best practices. Lead a team of analysts to manage end-to-end projects, conduct quality audits, and report process status using ServiceNow dashboards.
Requirements
Requires a TS/SCI clearance with polygraph, a bachelor's degree, and at least 5 years of experience in network operations or quality assurance. Candidates must possess ITIL certification and a strong understanding of network technologies and ITSM processes.
Full job description
Job Title: Change Management Quality Assurance LeadJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local *
The Opportunity: We are seeking an experienced and detail-oriented Change Management Quality Assurance Lead to oversee the quality assurance processes and performance within our organization's change management initiatives and activities. The successful candidate will ensure that change management practices meet high-quality standards and align with organizational goals, customer requirements, and industry best practices.
Responsibilities:
Identifies and tracks program risks and action items to closure, and assess risk and cost of changes
Establishes and maintains a close working relationship with other areas, service providers, customers, and technical staff
Delivers briefings and training as required to leadership, individuals or teams across the program to ensure common understanding to meet objectives
Ensures senior management are always informed of appropriate activities and issues (early and frequently)
Raises issues, questions and concerns; Validates results, reports discrepancies, and follows through to ensure that all issues are resolved
Ensures compliance with process-specific standards and policies, and stays abreast of process changes
Utilize ServiceNow dashboards, tools, and techniques to report the status of the process as needed
Support measurement and reporting for weekly and monthly meetings and as required
Identify areas for improvement in practices and recommend solutions
Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution
Develops and maintains relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.)
Leads efforts ensuring high performance and quality are consistent
Develop and maintain customer required and identify and recommend changes or additions to quality metrics and KPIs
Establish goals and objectives for the team(s), running day-to-day operations for the assigned projects
Lead a team of Change Management Process Analysts in day-to-day work
Develop and implement quality assurance strategies and processes for change management initiatives
Lead quality audits of change management processes, documentation, and outcomes
Collaborate with engineering teams to ensure quality standards are met throughout project lifecycles
Ensure Impact of change on other services and Configuration Items (CIs) are effectively assessed
Ensure timely approval for all types of changes
Closely work with engineering team for evaluation of change during approval and after deployment
Closely work with project (release and deployment) team for scheduling changes, and ensure change evaluation and release planning is effectively done
Qualifications:
TS/SCI with poly required
Bachelor's degree and a minimum of 5 years of related work experience
5+ years of experience in network operations, quality assurance, or related roles
Good working knowledge of the Service Management workflows and ITSM processes
ITIL V3 or 4 certification and training
Experience with Network Capacity Management processes and practices
Strong understanding of network technologies and capacity management principles
Proficiency in QA methodologies, tools, and best practices
Experience with automation testing tools and scripting languages
Excellent analytical and problem-solving skills
Strong communication and interpersonal skills
Ability to work in a fast-paced, dynamic environment
Strong understanding of network protocols, architectures, and technologies (e.g., TCP/IP, MPLS, SDN)
Experience with network monitoring and performance management tools
Desired:
Advanced ITIL certifications or training
Project Management Professional (PMP) certification
Working knowledge with ServiceNow
Experience in leading large process improvement projects
Experience with Agile methodologies
Good understanding of product release methodologies
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$103,800 - $218,100
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
At CACI International Inc (NYSE: CACI), our 27,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security. We are a company of good character, relentless innovation, and long-standing excellence. Our culture drives our success and earns us recognition as a Fortune World's Most Admired Company. CACI is a member of the Fortune 500™ Largest Companies, the Russell 1000 Index, and the S&P MidCap 400 Index. For more information, visit us at www.caci.com.
CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities
Offices: 12021 Sunset Hills Rd, Reston, Virginia 20190, US
How many Management & Leadership jobs are open in Springfield, VA right now?
There are currently 244 open management & leadership positions in Springfield, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Springfield, VA?
Companies currently hiring include Domino's, CACI International Inc, ENS Solutions, LLC, Mission Technologies, a division of HII, AltaGas Ltd., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Springfield, VA?
Yes — 18 of the 244 open management & leadership positions offer remote or hybrid work (3 remote, 15 hybrid).
How do I apply for Management & Leadership jobs in Springfield, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.