Senior Business Program Manager - Sales Design & Incentives
Redmond, Washington, United States · Remote OK
$117k–$223k/yr
Senior$1M raised
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Skills: Incentive Compensation, Program Management, Business Operations, Stakeholder Management, Financial Analytics
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Redmond, Washington, United States · Hybrid
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Redmond, Washington, United States · On-site
$151k–$205k/yr
Senior$35B raised
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Senior Business Program Manager - Sales Design & Incentives
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$117k–$223k/yr
Full-time
bachelor degree, postgraduate degree
Posted 58d ago
~40 hrs/week
Remote in Redmond, Washington, United States
Responsibilities
The role governs the end-to-end process for deal-based exceptions across Revenue Based Incentives and Incentive Programs. It involves orchestrating the operating rhythm, managing the Exception Review Board, and identifying root causes to drive upstream process improvements.
Requirements
Requires a Bachelor's degree in a business or technical field and at least 7 years of experience in compensation, finance, or sales strategy. Preferred candidates hold an MBA and have experience in large matrixed technology organizations with a focus on incentive compensation.
Full job description
Overview
Sales Design & Incentives (SDI) is the team responsible for the design, implementation, and operations of sales and incentive plans across Microsoft, impacting more than 40,000 employees. Our vision is to deliver best-in-class, end-to-end incentive compensation that inspires sales professionals to maximize their success and rewards while enabling sustainable growth, market share, and customer success.
Within SDI, the Operations & Regional Delivery (ORD) team supports a positive seller experience by delivering end-to-end operational excellence for incentive compensation at global scale. Through effective cross-functional partnerships, disciplined execution, and scalable solutions, ORD translates strategy and change into reliable operations that sellers and leaders can trust. By combining deep knowledge of regional realities with consistent operational rigor, Regional Engagement closes the loop between global program intent and seller experience—surfacing insights, mitigating risk, and driving operational excellence where it matters most.
The Senior Business Program Manager plays a key role in governing how deal-based exceptions are managed across SDI's RBI Plans and Incentive Programs — owning the end-to-end rhythm from intake through closure and partnering with the Americas and EMEA Time-Zone Leads to keep classification, logging, and decisions consistent and anchored to our One Microsoft, pay-for-performance, and no-precedent principles.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Deal-based exception management process owner
General orchestration, rhythm & reporting
Owns the end-to-end operating rhythm across both Revenue Based Incentives (RBI) Plans and Incentive Programs: intake, classification, routing, tracking, and closure.
Govern the SDI Exception Workflow — ensure cases are logged for review against the entry criteria
Decides when to activate the Deal-Based Escalation Committee (DBEC) as the Exception Review Board, set its cadence (rising into year-end), and bring only material/precedent-setting cases to SDI Leadership Team (LT).
RBI escalations — partnering with the time-zone leads
Partner closely with Americas and EMEA TZ Leads on quota/revenue (RBI) escalations, providing one consistent classification and logging discipline across time zones.
Keep regional decisions aligned to the guiding principles (One Microsoft, pay-for-performance, source-data accountability, consistency / no precedent setting).
Incentive Programs escalations — direct ownership
Own Incentive Programs exceptions end-to-end, resolving with or without pulling in SDI SMEs.
Early detection at design stage — embed into program design reviews to flag exception-prone logic before launch, shifting the function from reactive to preventive.
Use the exceptions log to identify root causes, feeding upstream process improvements and, where needed, business-rule revisions (forward-looking, future-FY per charter).
Tighten the standardized classification framework and boundary enforcement to mitigate the charter's named risks (misclassification, mechanism overlap, unnecessary LT escalations).
Bachelor's Degree in Business, Finance, Computer Science, Data Science, Engineering, Economics, or related field AND 7+ years' experience in compensation, business management and operations, finance and analytics, human resources and people analytics, marketing, or sales strategy OR equivalent experience
Additional or preferred qualifications
Master of Business Administration (MBA) Degree or Master's Degree in Finance, Computer Science, Data Science, Engineering, or related field.
5+ years of experience working in a large or highly matrixed organization, preferably in the technology industry.
Prior experience with incentive compensation processes, including quota setting and related upstream inputs such as territory planning, segmentation, and account alignment.
3+ years of project or program leadership/management experience
Executive presence with experience influencing and partnering with stakeholders across the business.
Proven success navigating ambiguity, ramping quickly on new processes and business data, and resolving unstructured problems.
Experience communicating incentive compensation updates and plan changes clearly to drive understanding and action at all organizational levels.
Maintain effectiveness while managing shifting priorities and multiple concurrent deadlines.
Sales Compensation IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Related keywords
Sales CompensationRBI PlansIncentive ProgramsDeal-Based Escalation CommitteePay-for-PerformanceTerritory PlanningSegmentationAccount AlignmentBusiness ManagementOperational RigorMatrixed OrganizationSales EnablementRevenue Based IncentivesException WorkflowRoot Cause Analysis
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters.
Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.
Offices: 1 Microsoft Way, Redmond, Washington 98052, US · 1 Denison Street, North Sydney, NSW 2060, AU · 1950 Meadowvale Blvd, Mississauga, Ontario L5N 8L9, CA · 39, Quai du Président Roosevelt, Issy-les-Moulineaux, Île-de-France 92130, FR · Walter-Gropius-Straße 5, München, 80807, DE
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