Tbilisi, Georgia · Remote OK
Overview: SOFTSWISS is hiring a Senior Service Manager to join our team. We are looking for a proactive and operationally driven professional to own the stability, reliability, and continuous improvement of our productio…
Skills: Service management, Incident management, Problem management, Change management, ITIL
Poznan, Greater Poland Voivodeship, Poland · Remote Solely
Overview: SOFTSWISS is hiring a Head of B2B Support & Operations to join our Game Aggregator team. You’ll lead the Support, Setup, Game Release, and Game Providers Support functions, ensuring our operations scale effecti…
Skills: Operational leadership, B2B operations, Process optimization, Automation, AI adoption
Poznan, Greater Poland Voivodeship, Poland · On-site
Opis firmy Jesteśmy wiodącym na świecie producentem płyt drewnopochodnych ze 125-letnią historią sukcesu i posiadającym ponad 40 zakładów na całym świecie. Od początku stawiamy na ciągły rozwój i obecnie realizujemy nowe…
Skills: Property management, Commercialization, Real estate development, Negotiation, Budgeting
Poznan, Greater Poland Voivodeship, Poland · On-site
Na czym polegać będzie Twoja praca? Sprzedaż usług One by Allegro oferowanych partnerom. Spotkania biznesowe, przedstawianie ofert. Zamykanie sprzedaży. Dbałość o NPS partnera w relacjach z One by Allegro. Optymalizacja …
Skills: B2B Sales, Account Management, Business Development, Negotiation, Data Analysis
Poznan, Greater Poland Voivodeship, Poland · On-site
$31/hr–$33/hr
It’s never just about the pizza. It’s about Feeding Good Times. Szukamy Lidera/Liderki Zmiany, który/a wniesie serce, energię i szczyptę dobrej zabawy do każdej zmiany. W tej roli wesprzesz zespół w najbardziej intensywn…
Skills: Team Leadership, Customer Experience Management, Operational Management, Conflict Resolution, Quality Control
Poznan, Greater Poland Voivodeship, Poland · Hybrid
$280k–$520k/yr
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who …
Skills: Engineering leadership, Semantic layers, Knowledge graphs, AI readiness, Data architecture
Poznan, Greater Poland Voivodeship, Poland · Remote Solely
Overview: SOFTSWISS is hiring a Middle Marketing Project Manager to join our Brand & Product Marketing Team. We are looking for a proactive and detail-oriented marketing project professional to coordinate cross-functiona…
Skills: Marketing project management, Project planning, Stakeholder management, Campaign management, Cross-functional coordination
Poznan, Greater Poland Voivodeship, Poland · On-site
Twoje obowiązki: Sprzedaż usług One by Allegro oferowanych partnerom. Spotkania biznesowe, przedstawianie ofert. Zamykanie sprzedaży. Dbałość o NPS partnera w relacjach z One by Allegro. Optymalizacja procesów logistyczn…
Skills: B2B Sales, Account Management, Business Development, Negotiation, Data Analysis
Poznan, Greater Poland Voivodeship, Poland · Hybrid
$16k–$22k/mo
Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new ch…
Skills: Procurement risk management, Audit management, Governance, Compliance, Stakeholder management
Poznan, Greater Poland Voivodeship, Poland · Hybrid
$16k–$22k/mo
Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new ch…
Skills: Procurement risk management, Audit programs, Compliance, Enterprise risk reporting, Stakeholder management
Poznan, Greater Poland Voivodeship, Poland · Hybrid
$212k–$353k/yr
Fixed-Term contract: 2 year The Global Reporting Centre of Excellence (GR CoE) brings together a team of experienced and dynamic Management Reporting professionals, SAP BI Subject Matter Experts, and BI Development speci…
Skills: SAP BI, SAP ECC, SAP BW, SAP Analytics Cloud, S/4HANA
Poznan, Greater Poland Voivodeship, Poland · Hybrid
$16k–$22k/mo
Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new ch…
Skills: Procurement risk management, Audit program design, Governance, Enterprise risk reporting, Stakeholder management
Poznan, Greater Poland Voivodeship, Poland · Hybrid
$16k–$22k/mo
Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new ch…
Skills: Procurement audit, Risk management, Governance, Compliance, Data analytics
Poznan, Greater Poland Voivodeship, Poland · Hybrid
$92k–$126k/yr
Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new ch…
Skills: Financial analysis, Controllership, Financial reporting, Forecasting, Budgeting
Poznan, Greater Poland Voivodeship, Poland · Hybrid
The AML and Risk & Compliance team plays an essential role in ensuring that Allegro Finance, as a licensed Payment Service Provider (PSP), operates in strict alignment with legal frameworks. We bridge the gap between com…
Skills: AML, CFT, Regulatory compliance, KYC, CDD
Poznan, Greater Poland Voivodeship, Poland · Hybrid
The AML and Risk & Compliance team plays an essential role in ensuring that Allegro Finance, as a licensed Payment Service Provider (PSP), operates in strict alignment with legal frameworks. We bridge the gap between com…
Skills: AML/CFT, Regulatory compliance, KYC, CDD, EDD
Poznan, Greater Poland Voivodeship, Poland · On-site
Jesteśmy siecią sklepów budowlano-remontowych. Należymy do międzynarodowej grupy ADEO – europejskiego lidera w sprzedaży produktów i rozwiązań poprawiających warunki mieszkaniowe. W Bricoman stawiamy na ludzi – ich rozwó…
Skills: Team coordination, Sales management, Plumbing knowledge, Customer service, Inventory management
Poznan, Greater Poland Voivodeship, Poland · Hybrid
Job Description & Summary PwC Financial Transformation Team pursue high-profile finance transformation projects both in Poland and in the EMEA region. By joining us, you will have the chance to shape clients' Finance of …
Skills: Finance Transformation, Target Operating Model, Procure-To-Pay, Order-To-Cash, Record-To-Report
Poznan, Greater Poland Voivodeship, Poland · Hybrid
Currently, we are looking for a new team member to join our Buying Department at Pepco as a: Category Manager (Footwear & Accessories) Your key responsibilities: Own the Footwear & Accessories category end-to-end, with f…
Skills: Category management, Buying, Fashion retail, Pricing strategy, Stock risk management
Poznan, Greater Poland Voivodeship, Poland · On-site
$631k–$868k/yr
Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new ch…
Skills: DevOps, Cloud platforms, Automation, CI/CD, Infrastructure-as-code
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The Senior Service Delivery Manager will own the operational stability and reliability of production services by leading key ITIL processes such as Incident, Problem, and Change Management. They will drive continuous service improvement initiatives and collaborate with cross-functional teams to ensure high-quality service delivery and operational excellence.
Candidates must have at least 3 years of experience in Service Management or Technical Operations within complex IT environments. A strong understanding of ITIL principles, ITSM platforms, and the ability to manage cross-functional stakeholders are essential for this role.
SOFTSWISS is hiring a Senior Service Manager to join our team. We are looking for a proactive and operationally driven professional to own the stability, reliability, and continuous improvement of our production services.
As a Senior Service Manager, you will own the operational excellence of our production services, ensuring they remain stable, reliable, and continuously evolving to meet business and customer expectations.
You will lead key IT Service Management processes, including Incident, Problem and Change Management, working closely with engineering, product, support, and customer-facing teams to drive operational excellence, improve service quality, and strengthen organisational resilience.
Beyond day-to-day operations, you will play a key role in developing and maturing Service Management practices, driving continuous improvement initiatives, and fostering a culture of operational ownership across the organization.
Take end-to-end ownership of assigned services, ensuring their operational stability, reliability, and continuous improvement.
Lead Incident, Problem, and Change Management processes following ITIL best practices.
Coordinate major incidents by bringing together cross-functional teams, facilitating communication, and ensuring timely resolution.
Drive Root Cause Analysis and ensure corrective and preventive actions are implemented and tracked to completion.
Own the Change Management process, including change planning, risk assessment, impact analysis, approvals, and governance.
Monitor service health using SLAs, SLOs, KPIs, and operational metrics, proactively identifying opportunities to improve service quality and operational efficiency.
Drive Continuous Service Improvement initiatives based on operational trends, incident analysis, customer feedback, and business needs.
Ensure operational readiness for new services, features, and infrastructure changes by validating documentation, monitoring, support processes, and knowledge transfer.
Collaborate with Engineering, Product, Support, Technical Account Management, and other stakeholders to ensure seamless service delivery and effective operational decision-making.
Facilitate service reviews, post-incident reviews, and operational reporting for technical and business stakeholders.
Contribute to the evolution of Service Management processes, governance, and operational best practices across the organization.
3+ years of experience in Service Management, Service Delivery, Technical Operations, or a similar role within complex IT environments.
Practical experience with Incident, Problem, and Change Management processes.
Good understanding of ITIL principles and IT Service Management best practices.
Experience working with ITSM platforms such as Jira Service Management, ServiceNow, PagerDuty, or similar.
Strong understanding of SLA, SLO, KPI, and service performance management.
Experience coordinating cross-functional teams during production incidents and operational changes.
Strong stakeholder management, communication, facilitation, and decision-making skills.
Analytical mindset with the ability to identify operational risks, prioritise improvements, and drive them to completion.
Ability to work effectively in a fast-paced environment with multiple stakeholders and competing priorities.
Upper-Intermediate or higher level of English.
Experience implementing or improving ITIL processes within an engineering organisation.
Experience with monitoring and observability platforms such as Zabbix, Grafana, Prometheus, or similar.
Understanding of cloud infrastructure, Kubernetes, containerised applications, and modern distributed systems.
Experience facilitating post-mortems and driving organisational learning.
Experience defining or improving operational governance, service maturity, or Service Delivery frameworks.
Familiarity with Status Pages, customer communication during incidents, and operational transparency practices.
Experience working in SaaS, FinTech, iGaming or eCommerce or other high-availability production environments.
Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events
SOFTSWISS is a strategic technology partner enabling iGaming businesses to grow globally across regulated markets.
SOFTSWISS is a strategic technology partner enabling iGaming businesses to grow globally across regulated markets. Since 2009, the company has combined enterprise-grade technology, regulatory expertise, and strategic guidance to support operators at every stage of their growth. SOFTSWISS' product ecosystem includes: – Game Aggregator – Sportsbook – Prediction Markets Platform – Casino Platform Each product can be deployed independently or integrated into a unified ecosystem or any third-party platform. SOFTSWISS IN NUMBERS: 2009 founded 2,000+ professionals worldwide 1,500+ brands powered globally 40,000+ live game titles from 300+ game provider partners 2,000+ unique markets in 200+ sports 300+ payment methods 25+ certified jurisdictions 99.999% uptime across active brands 9.0+ average client NPS across core products 90+ international industry awards YOUR STRATEGIC TECHNOLOGY PARTNER IN iGAMING: SOFTSWISS offers an integrated ecosystem of modular software products engineered for Tier-1 iGaming operators in regulated markets. Each product operates as a standalone solution or as part of a unified operational stack, supported by expert-led service across technical integration, compliance, and ongoing operations. Discover the full product suite at softswiss.com or get in touch at [email protected] SOFTSWISS PARTNERSHIP PRINCIPLES: Reliable Tech – infrastructure engineered for resilience, scalability, and uninterrupted performance. Transparency – embedded in every aspect of our business – from regulatory compliance and security to commercial relationships, decision-making, and business practices. Exceptional Service – our teams work alongside clients to simplify complexity, accelerate execution, and provide expert-led guidance throughout every stage of growth. Shared Ambition – we believe the strongest partnerships are built around shared goals and invest in our clients' ambitions as if they were our own.
Offices: St. Julian's, Malta, MT · Willemstad, CW · Poznań, Wielkopolskie, PL · Tbilisi, GE · Warzsawa, PL
There are currently 196 open management & leadership positions in Poznan, Poland listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Haleon, Roche, Allegro, Pepco Group, SOFTSWISS, among others. Browse the listings above to see every active employer.
Yes — 135 of the 196 open management & leadership positions offer remote or hybrid work (25 remote, 110 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
