Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a uni…
Skills: Team Management, Customer Support, KPI Monitoring, Coaching and Mentoring, SaaS Platform Support
Algonquin Power & Utilities Corp.
Lead Analyst, Corporate FPA
Oakville, Ontario, Canada · Hybrid
Senior$1.7B raised
Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective ener…
Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective ener…
Are you a passionate individual seeking a fulfilling career that offers flexibility and growth opportunities? Look no further! With the option to work from home and enjoy a flexible schedule, you can balance your persona…
Skills: Customer Service, Communication, Interpersonal Skills, Team Leadership, Client Service Leadership
AO Garcia Agency
Work From Home - Enrollment Specialist
Oakville, Ontario, Canada · Remote Solely
Entry level
Are you a passionate individual seeking a fulfilling career that offers flexibility and growth opportunities? Look no further! With the option to work from home and enjoy a flexible schedule, you can balance your persona…
Skills: Customer Service, Communication, Interpersonal Skills, Leadership, Team Management
What You’ll Do We're looking for a hands-on, technically strong Software Engineering Manager who thrives in ambiguity and can rally a team to ship high-quality software. You'll set technical directions, grow your enginee…
Client Service and Scheduling Coordinator - Temporary Full-time (1 Year Contract) This CSS Coordinator has overall accountability for the daily coordination and monitoring of client services activities including service …
Nucleus Independent Living is an innovative and learning organization, focused on providing exceptional, culturally sensitive care to residents in the Mississauga Halton community to enable frail seniors and adults livin…
Skills: Wound Care, Palliative Care, Chronic Disease Management, Clinical Assessment, Medication Administration
Empowering lives, healing hearts, embracing future The Leadership Development Manager is responsible for designing, implementing, and sustaining a comprehensive leadership development program that strengthens organizatio…
We are looking for a Quality Compliance Lead to join our new team based in Oakville to assist the Quality Manager in managing quality processes in the warehouse. About the Role How you will contribute Perform duties in a…
Store - TOR-OAKVILLE, ON The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate pricing, t…
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you w…
Skills: Business Development Reporting, CRM Data Quality, Pricing Analysis, Forecasting, Market Research
The Opportunity: We are seeking a Team Lead, Professional Services, independently motivated and ready to make our high-functioning Implementation Team even better. As a Team Lead, you will serve as both a people leader a…
This role will play a key part in strengthening Fengate’s planning, forecasting, and performance reporting capabilities across the Infrastructure business. Reporting to the Associate Vice President, FP&A, the Manager wil…
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To manage …
Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective ener…
Skills: Financial Reporting, General Accounting, Regulatory Accounting, Team Leadership, SOX Compliance
Salary Range: $135,000 - $200,000 Who we are: Canaccord Genuity (CG) is a leading independent full-service financial services firm, with operations in two principal segments of the securities industry: wealth management …
Salary Range: $135,000 - $200,000 Who we are: Canaccord Genuity (CG) is a leading independent full-service financial services firm, with operations in two principal segments of the securities industry: wealth management …
About us Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize…
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Posted 18d ago
~40 hrs/week
Responsibilities
The role involves supervising and mentoring a team of CSRs to deliver high-quality support while monitoring KPIs and managing escalations. Additionally, the lead is responsible for overseeing inventory control and stock management processes to ensure optimal product availability.
Requirements
Candidates should have 3+ years of customer service experience, including 1-2 years in a supervisory role, preferably within a SaaS or tech environment. A bachelor's degree in business or communications is preferred, along with proficiency in CRM and helpdesk tools.
Full job description
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.
Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.
RAM Global Solutions Ltd, a leading provider of vehicle tracking and field service management solutions, is currently seeking a Support Manager to join our growing team in Ontario, Canada. This position is fully office-based (5 days per week).
Following our acquisition by Klipboard (formerly KCS) in February, we’re entering a new and exciting phase of growth. With over 2 million monthly platform logins and a rapidly expanding customer base across the UK and North America, this is a unique opportunity to join a dynamic, forward-thinking organization.
As a Customer Support Executive, you will be responsible for booking installation work with our UK-wide engineer base, ensuring a positive customer experience by providing proactive support, building strong client relationships, and addressing any challenges effectively and professionally. You’ll play a key role in customer retention and operational success.
Key Responsibilities:
Team Management & Leadership:
Supervise, train, and mentor a team of CSRs to deliver top-tier customer support via phone, email, and chat.
Set performance goals, monitor KPIs (e.g., response time, resolution rate, CSAT scores), and provide regular feedback.
Conduct one-on-one coaching and team training to enhance product knowledge and service skills.
Foster a positive, customer-centric team culture.
Resolve financial queries and coordinate with UK finance team to take payment where needed.
Manage inbound escalations and work with North America/UK leadership where needed for retention efforts.
Customer Support Operations:
Oversee daily operations, ensuring timely and effective resolution of customer issues (e.g., technical troubleshooting, billing, account management).
Continue to refine support processes (where needed), including ticketing systems, escalation paths, and knowledge base usage.
Ensure CSRs are proficient in the SaaS platform’s features and updates to provide accurate guidance.
Handle escalated customer issues as needed, ensuring swift resolution.
Stock Management:
Responsible for overseeing inventory control and stock management processes to ensure optimal inventory levels are maintained across all product categories.
This role involves monitoring stock movements, conducting regular audits, implementing efficient storage solutions, and collaborating with procurement and sales teams to anticipate demand fluctuations.
The ideal candidate will develop and maintain inventory management systems, analyse stock data to identify trends and inefficiencies, resolve discrepancies, and recommend process improvements to minimize costs while ensuring product availability meets customer requirements.
Performance Tracking & Reporting:
Monitor team and individual performance metrics (e.g., ticket volume, first-call resolution, customer retention).
Prepare and present regular reports to management on team performance, customer feedback, and trends.
Provide actionable insights to improve customer experience and reduce churn.
Maintain accurate records in CRM
Collaboration & Alignment:
Work with Customer Success, Product, and Sales teams to address customer needs and improve the SaaS platform.
Relay customer feedback to management and product teams to inform feature development and enhancements.
Collaborate with management to align customer service goals with company objectives.
Skills, Knowledge and Experience:
Bachelor’s degree in business, communications, or related field (preferred).
3+ years of experience in customer service or support, with at least 1-2 years in a supervisory role.
Experience in a SaaS or tech environment, with familiarity supporting software users.
Proficiency with CRM and helpdesk tools (e.g.Salesforce, Intercom).
Strong leadership, coaching, and problem-solving skills.
Excellent communication and customer-facing skills.
Ability to analyze data and translate insights into process improvements.
Company Info
You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter!
Equal Opportunities
As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.
If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.
Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!
To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.
Related keywords
SaaSERPCRMSalesforceIntercomCustomer SuccessKPICSATInventory ManagementStock ControlCustomer RetentionTechnical TroubleshootingHelpdeskField Service ManagementDistributive TradeAI
Kerridge Commercial Systems provides specialist ERP, Business and Retail Management Software, Services and Support to Distributors, Wholesalers, Retailers and the Hiring industry.
We are a global business with a unique depth of knowledge and experience as we have been in the industry for over 40 years. We invest heavily in R&D to remain innovative, providing our clients with the right solutions for the competitive environment of today. This means our clients remain with us for the long haul and range from small traders to multinational enterprises.
Our software is fully integrated and includes modules that supports improved stock control, warehouse management, sales order processing, accounting, delivery management and much more.
Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.
We employ over 1150 people throughout offices in the UK, Ireland, The Netherlands, Belgium, North America, Australia, South Africa and Kenya. We currently support over 30 000 customers and global distributors at more than 80 000 locations across Europe, the Middle East, Africa and Australasia.
Offices: Herongate, Charnham Park, Hungerford, Berkshire RG17 0YU, GB · Regatta Place, Marlow Road, Bourne End, Bucks SL8 5TD, GB · The Crescent, Georgian Crescent East, Bryanston, ZA · 3013 Lake Drive, Citywest Business Campus, Dublin 24, IE · 92 Caplan Ave, Barrie, Ontario L4N 9J2, CA
How many Management & Leadership jobs are open in Oakville, Canada right now?
There are currently 285 open management & leadership positions in Oakville, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Oakville, Canada?
Companies currently hiring include Kiewit, Geotab, Jack Morton Worldwide, Starbucks, Algonquin Power & Utilities Corp., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Oakville, Canada?
Yes — 103 of the 285 open management & leadership positions offer remote or hybrid work (24 remote, 79 hybrid).
How do I apply for Management & Leadership jobs in Oakville, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.