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Route Service Manager - Etobicoke - UniFirst Canada
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Full-time
associate degree
RRSP With Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Supplemental Life Insurance
Posted 47d ago
~40 hrs/week
Responsibilities
The Route Service Manager leads all operational aspects of the service department to achieve growth and cost targets. Responsibilities include managing daily activities, hiring and training staff, and ensuring high customer service standards and fleet safety.
Requirements
Candidates should have prior customer service experience and the ability to lead, coach, and negotiate with a positive attitude. A college degree or equivalent experience, along with a valid non-commercial driver's license and a clean driving record, is required.
Full job description
Where will a UniFirst Career take you?
As an industry leader in the rental, lease and sale of uniforms and facility services products, UniFirst Corporation has grown to become one of the largest companies in the garment services industry.
UniFirst is recognized on the Forbes “Platinum 400 - Best Big Companies” List. With over 14,000 employee Team Partners and more than 250 facilities throughout the United States, Canada, Mexico and Europe, you are never just a number when you work for UniFirst. What sets us apart from all other companies is that we still function as a family run business. When you work for UniFirst, you’re family!
UniFirst Corporation has a strong history of promoting from within. In fact, most of UniFirst's Senior Managers have come from within the Company. Opportunities are endless for those individuals who possess a strong work ethic, a commitment to quality, and above all else, a passion for delivering quality customer service, both internally and externally.
Our culture is what makes UniFirst an organization that stands out from the rest. Are you interested in loving your job? Find out just how far a career with UniFirst can take you.
ROUTE SERVICE MANAGER leads all functions and operation aspects of the service department and is accountable for attaining targeted growth and operating cost targets. The ideal candidate will demonstrate strong business acumen and leadership abilities. We are looking for an enthusiastic and motivated individual interested in career growth and with desire to succeed. Previous supervisory experience in b2b sales and service will be considered an asset.
Responsibilities:
Manage daily activities of the Service Department.
Create and lead a diverse team to provide best-in-class customer service through positive leadership, on-going direction, coaching and career development.
Hire, train and develop service employees
Instill a "Customers for Life” attitude with the service team by maintaining strong customer service standards.
Ensure vehicle safety and maintenance of fleet.
Create and support business unit annual plans.
Oversee proper utilization of the service systems.
Promote the UniFirst culture of value and integrity to achieve customer satisfaction, account growth & profitability.
Develop solutions for customers while adding value that enables them as a company to meet their own business objectives.
Qualifications:
Prior customer service experience.
Ability to solve practical problems and deal with a variety of customer concerns and situations.
Ability to remail calm under pressure and probelm solve.
Understand priorities and knows how to delegate.
Ability to negotiate, train, coach, and lead a team with a positive attitude.
Strong computer proficiency (i.e. Microsoft Suite)
Excellent verbal and written communication skills
Must be age of majority with a valid non-commercial driver's license and safe driving record which meets pre-employment background check (i.e. clear diver's abstract)
Headquartered in Wilmington, Mass., UniFirst Corporation (NYSE: UNF) is a North American leader in the supply and servicing of uniform and workwear programs, facility service products, as well as first aid and safety supplies and services. Together with its subsidiaries, the Company also manages specialized garment programs for the cleanroom and nuclear industries. In addition to partnering with leading brands, UniFirst manufactures its own branded workwear, protective clothing, and floorcare products at its five company-owned ISO-9001-certified manufacturing facilities. With more than 270 service locations, over 300,000 customer locations, and 16,000-plus employee Team Partners, the Company outfits more than 2 million workers every day. For additional information, contact UniFirst at 888.296.2740 or visit UniFirst.com.
UniFirst’s mission is “To serve the people who do the hard work. Helping them succeed and deliver for what gives their lives meaning.”
Our continuous customer focus enables us to grow, to provide an equitable return on investment, and to create development opportunities for our Team Partners.
Offices: 68 Jonspin Road, Wilmington, MA 01887, US
How many Management & Leadership jobs are open in Oakville, Canada right now?
There are currently 285 open management & leadership positions in Oakville, Canada listed on Clera. New openings are added daily as companies post roles.
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