Montreal, Quebec, Canada · Hybrid
$67k–$93k/yr
Work Location Type: Hybrid As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide wit…
Skills: Team Leadership, Performance Management, Behavioral Coaching, Situational Leadership, Workflow Coordination
Montreal, Quebec, Canada · On-site
Pour les associés en magasin qui ont repéré un poste au siège social qui les intéresse et qui se sentent prêts à postuler. Bonne nouvelle, vous êtes prêt pour la prochaine étape ! Assurez-vous de consulter les postes act…
Lévis, Quebec, Canada · Hybrid
Your role involves using your ability to make quality decisions and build effective teams to manage a large subset of sales or operations activities or a support sub-function that offers specialized services to the secto…
Skills: Decision Quality, Team Building, Performance Management, Talent Development, Change Management
Montreal, Quebec, Canada · Hybrid
$67k–$93k/yr
Type de lieu de travail: Hybride À titre de chef de file de la distribution industrielle, exerçant principalement ses activités en Amérique du Nord, au Japon et au Royaume-Uni, nous aidons les gens à continuer à travaill…
Skills: Team Leadership, Customer Service Management, Performance Management, Process Improvement, Workflow Optimization
Ottawa, Ontario, Canada · Hybrid
Chez Alto, nous participons activement à la transformation du Canada de demain grâce à notre projet de train à grande vitesse reliant Québec à Toronto. Avec le soutien du gouvernement du Canada, cette initiative novatric…
Skills: Real Estate Management, Vendor Management, Contract Supervision, Cross-functional Coordination, Stakeholder Collaboration
Montreal, Quebec, Canada · On-site
RÉIMAGINONS CE QUE LE CAFÉ PEUT ÊTRE… RÉIMAGINONS CE QUE VOUS POUVEZ DEVENIR Nous croyons qu’il est possible d’élever l’univers du café afin d’avoir un impact positif et d’être une force pour le bien, contribuant à améli…
Skills: Team Leadership, Retail Sales, KPI Analysis, Bilingualism (English/French), Microsoft Office
Toronto, Ontario, Canada · Hybrid
At Alto, we are actively contributing to the transformation of Canada's future with our high-speed train project connecting Quebec City and Toronto. With the support of the Government of Canada, this innovative project a…
Skills: Legal Leadership, Infrastructure Projects, Public-Private Partnerships (P3), Project Financing, M&A
Lac-Normand, Quebec, Canada · On-site
At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide th…
Skills: Business Continuity Management, Crisis Management, Organizational Resilience, ISO 22301, ISO 22336
Montreal, Quebec, Canada · Remote OK
Notre client, une firme spécialisée dans la gestion des ressources humaines pour des petites et moyennes entreprises, est à la recherche d’un(e) Consultant(e) en ressources humaines, pour joindre leur équipe dynamique à …
Skills: HR Consulting, Staffing, Compensation, Pay Equity, Training
Montreal, Quebec, Canada · On-site
For store associates who are interested in learning more about Head Office functions, career paths, and potential future opportunities before applying. Whether you’re pursuing a specific field of study or still exploring…
Skills: Career Exploration, Internal Mobility, Professional Development
Montreal, Quebec, Canada · On-site
For store associates who have identified a Head Office role they are interested in and feel ready to apply. Great news, you are ready to take your next step! Make sure to review the current open roles to identify the pos…
Montreal, Quebec, Canada · On-site
Pour les associés en magasin qui veulent en apprendre davantage sur les fonctions au siège social, les parcours de carrière et les possibilités d’avenir avant de postuler. Que tu sois déjà lancé dans un domaine d’études …
Skills: Career Planning, Internal Mobility, Professional Development
Montreal, Quebec, Canada · Remote OK
Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! Lightspeed is looking for a Senior Marketing Project Manager to…
Skills: Project Management, Program Management, Marketing Operations, Stakeholder Management, Product Launches
Montreal, Quebec, Canada · Hybrid
Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! As the Team Lead, Quality Specialist, you will reinforce qualit…
Skills: Team Leadership, Automated Testing, Salesforce Testing, API Testing, Agile Methodology
Montreal, Quebec, Canada · Hybrid
👋 Bonjour et bienvenue! Vous êtes actuellement à la recherche d’une nouvelle opportunité? Ou vous explorez simplement le marché? Dans les deux cas… vous êtes peut-être au bon endroit! Lightspeed recherche un gestionnair…
Skills: Project Management, Program Management, Marketing Operations, Cross-functional Leadership, Product Launches
Montreal, Quebec, Canada · Hybrid
Bonjour! Merci de ta visite 👋 Es-tu activement à la recherche d’une nouvelle perspective d’avenir? Ou tu ne fais que jeter un coup d’œil au marché? Eh bien… tu te trouves au bon endroit! À titre de chef d’équipe, spécia…
Skills: Team Leadership, Quality Assurance, Salesforce Testing, Automated Testing, Agile Methodology
Montreal, Quebec, Canada · Hybrid
We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empower…
Skills: Financial Analysis, Credit Analysis, Financial Modeling, Cash Flow Forecasting, Credit Risk Management
Montreal, Quebec, Canada · On-site
$46k–$85k/yr
Application Deadline: 07/01/2026 Address: 105 rue St-Jacques O Job Family Group: Asset Mgmt Sales & Service Drives sales results for designated products through non-affiliated or third-party intermediaries or within BMO …
Skills: Intermediary Sales, Business Planning, Relationship Management, Data Analysis, Strategic Problem Solving
Montreal, Quebec, Canada · On-site
$46k–$85k/yr
Application Deadline: 07/01/2026 Address: 105 rue St-Jacques O Job Family Group: Asset Mgmt Sales & Service Drives sales results for designated products through non-affiliated or third-party intermediaries or within BMO …
Skills: Intermediary Sales, Business Planning, Relationship Management, Data Analysis, Strategic Problem Solving
Montreal, Quebec, Canada · Hybrid
As a senior accounting standards and financial governance advisor, you help design, institute and update the organization’s financial governance and internal auditing policies, strategies and tools. You present all proce…
Skills: Financial Governance, Internal Auditing, Accounting Standards, Strategic Planning, Stakeholder Management
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Lead a team of up to 15 members to manage daily Customer Service Centre operations, focusing on workforce efficiency and performance management. Drive operational improvements and ensure compliance with company policies while providing coaching and leadership to the team.
Requires 3 to 5 years of customer service experience and a high school diploma, with a bachelor's degree and supervisory experience preferred. Must be proficient in technology, specifically SAP, Power BI, and Verint, with strong communication and coaching skills.
Work Location Type: Hybrid
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.
Compensation:
The base salary for this role ranges between $ 67,440 - $ 92,730, with eligibility for an incentive target of 5% which is contingent upon achieving both individual and company performance objectives.
The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.
This job posting is for an existing vacancy.
This position is for a 12 months contract for maternity leave replacement.
Position Summary:
The Customer Service Centre Supervisor will lead a team of up to 15 team members and manages the day-to-day operations of the Customer Service Centre, including but not limited to driving workforce efficiencies, customer service, reporting, and performance management.
The Customer Service Centre Supervisor ensures engagement from the entire team and ensures that the team is able meet various challenges within their roles.
The Supervisor manages processes to ensure compliance with company policies/procedures along with continual process improvement and The Supervisor must also ensure the timeliness, quality and effectiveness of all processes are met. Works within organization and cross functionally on various projects to drive Grainger’s strategies.
Job Responsibilities (You Will):
Responsible for the direct management and supervises the daily operations of up to 15 front line team members that support internal and external customers.
Plans, directs, monitors, and evaluates workflow. Coordinates work activities, assigns goals to meet operational requirements.
Provides regular 1:1 behavioral coaching and situational leadership to drive sustained individual and team performance.
Assists team members to ensure resources are available to complete daily work.
Reviews performance metrics, diagnoses root cause of underperformance and develops informal and formal improvement plans.
Monitors phone calls on a regular basis and scores those calls based on quality standards.
Keeps team informed of process improvements and changes and solicits feedback.
Participates in the selection/hiring process and supports on-boarding/training of new hires.
Celebrates team and individual successes and drives higher employee engagement.
Identifies and recommend operational improvements.
Education/Experience (You Have):
High school diploma or equivalent; Bachelor degree preferred.
Minimum 3 to 5 years of customer service experience.
Supervisory experience preferred.
Passion for the customer experience and team member development with an ability to energize others.
Strong interpersonal and communication skills.
Exhibits flexibility to adapt to shifting demands and competing priorities.
Ability to train and coach team members on processes, procedures, compliance, and product knowledge.
Strong competence in the use of technology and software applications; desired applications include SAP, SOE, Verint, Power BI and other emerging technologies.
Ability to plan, organize and delegate work.
Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):
DEI Statement:
We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.
We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.
Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.
For The Ones Who Get It Done
As a leading business-to-business organization, more than 4.5 million customers worldwide rely on Grainger for products in categories such as safety, material handling and metalworking, along with services like inventory management and technical support. For our Team Members, Grainger provides value for customers, fostering an engaging culture and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. For our customers we offer more than a million industrial-quality products, a consultative sales approach, technical and product expertise, a premium digital experience and the ability to get the right products to youright when you need them. Count on us for supplies and solutions for every industry. Visit Grainger.com® to learn more.
Offices: 100 Grainger Parkway, Lake Forest, Illinois 60045, US
There are currently 2,062 open management & leadership positions in Montreal, Canada listed on Clera. New openings are added daily as companies post roles.
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