Birmingham, England, United Kingdom · Hybrid
If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge …
Skills: Customer Insights, Data Analytics, Stakeholder Management, Qualtrics, NPS Improvement
London, England, United Kingdom · On-site
Company Description Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources…
Skills: AI Governance, Data Privacy, Project Management, Data Protection, Risk Management
London, England, United Kingdom · Hybrid
$45k–$50k/yr
Intitulé du poste : Customer Success Manager (Responsable Succès Client) Salaire : 35000 – 45000 € + bonus + stock options Localisation : Paris ou Londres À propos de nous Adzuna est un moteur de recherche d'emploi établ…
Skills: Account Management, Customer Relationship Management, Product Demonstrations, Data Analysis, Campaign Optimization
London, England, United Kingdom · Hybrid
$45k–$50k/yr
Intitulé du poste : Customer Success Manager (Responsable Succès Client) Salaire : 35000 – 45000 € + bonus + stock options Localisation : Paris ou Londres À propos de nous Adzuna est un moteur de recherche d'emploi établ…
Skills: Account Management, Customer Relationship Management, Product Demonstrations, Data Analysis, Campaign Optimization
Birmingham, England, United Kingdom · Hybrid
If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge …
Skills: Digital Product Management, Stakeholder Management, Customer Journey Mapping, Data Analysis, Strategic Prioritization
London, England, United Kingdom · Hybrid
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and devel…
Skills: Strategy and Operations, Web3, Fintech, Project Execution, Stakeholder Management
London, England, United Kingdom · Hybrid
About Baringa Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with grea…
Skills: Transformation Leadership, Life & Pensions Expertise, Target Operating Model Design, Business Development, Stakeholder Management
Birmingham, England, United Kingdom · Hybrid
If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge …
Skills: Business Development, Sector Planning, Deal Execution, Origination, Thought Leadership
London, England, United Kingdom · On-site
Procurement Manager About the company At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and soci…
Skills: Microsoft Office Tools, Negotiation Skills, Commercial Acumen, Influence & Relationship Skills, Construction Knowledge
London, England, United Kingdom · On-site
Please note this is a full time office based role. Do you enjoy bringing together commercial thinking, solution design and customer success to win and grow strategic partnerships? If you are excited by complex payment so…
Skills: Pre-sales, Customer Success, Project Management, Solution Design, Stakeholder Management
London, England, United Kingdom · On-site
GLG is seeking French spaeking Associates who are excited to learn and excel at best-in-class client service in a strong performance-driven, merit-based, and team-oriented environment. Associates are the engine driving G…
Skills: Client Service, Project Management, Communication, Negotiation, Critical Thinking
London, England, United Kingdom · Hybrid
Overview Steer Economic Development is seeking an evaluation specialist to join our team of high-performing economic development consultants. You will work on a range of different projects, for national, regional and loc…
Skills: Quantitative Research, Qualitative Research, Theory-Based Evaluation, Counterfactual Design, Mixed-Methods Approaches
London, England, United Kingdom · On-site
CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI…
Skills: GPU Infrastructure, AI Applications, Kubernetes, AI/ML, High-Performance Computing
London, England, United Kingdom · On-site
Borough Kitchen is looking for an organised and customer-focused Assistant Store Manager to support the smooth day-to-day running of our Hampstead store. Working closely with the Store Manager, this role will help overse…
Skills: Retail Management, Customer Service, Team Leadership, Inventory Management, Visual Merchandising
London, England, United Kingdom · On-site
$61k–$68k/yr
What you will do In this position, you will provide high-quality operational support to Klarna's CFO by coordinating complex calendars, managing travel logistics, and preparing key meeting materials across finance and bu…
Skills: Calendar Management, Travel Logistics, Stakeholder Communication, Project Coordination, Financial Acumen
London, England, United Kingdom · Hybrid
As a Design Director at Seen Studios, you’ll partner closely with our Creative Director to shape the strategic vision and elevate execution across our flagship retail projects (permanent, seasonal, pop ups, windows, and …
Skills: 3D Spatial Design, Retail Design, Creative Leadership, Cinema 4D, Corona Renderer
London, England, United Kingdom · Hybrid
Senior Knowledge Manager Knowledge is becoming a source of competitive advantage. Organisations that have organised, current and trusted knowledge, usable by both people and AI, will make better decisions, move faster, a…
Skills: Knowledge Management, Information Architecture, Data Governance, Technical Writing, Taxonomy Design
London, England, United Kingdom · Hybrid
Transaction Manager Location: London Business Unit: Funds Capital Markets Vacancy type: Permanent Hybrid The Position The Transaction Manager reports to a Transaction Management Team Leader. Day to day point of contact a…
Skills: Structured Finance, Securitisation, Company Secretarial Services, Transaction Management, Corporate Governance
London, England, United Kingdom · Hybrid
Drive CRM performance through best-in-class lifecycle marketing, delivering targeted campaigns and automated journeys that increase revenue, retention and customer lifetime value Changing the world of pet food for good W…
Skills: CRM Strategy, Lifecycle Marketing, Marketing Automation, Customer Segmentation, A/B Testing
London, England, United Kingdom · Hybrid
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work he…
Skills: RAMS Engineering, Hazard Identification, Risk Assessment, Failure Mode Analysis, Rail Systems Design
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Lead the Voice of Customer infrastructure to identify customer pain points and drive NPS improvements within the Commercial Bank. Manage the end-to-end VoC framework, create executive dashboards in Qualtrics, and oversee CX platform migration.
Requires previous experience in customer insights or data analytics with strong capabilities in manipulating and visualizing data. Must possess excellent stakeholder management skills and experience developing executive-level reports and presentations.
If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.
We’re currently seeking an experienced professional to join our team in the role of Senior Customer Acceleration Manager.
The Customer Acceleration Team sits within the Commercial Bank’s Customer Team and is focused on understanding the key drivers of poor customer experience and working with segments and product partners to drive improvements to our end-to-end servicing model. This is an exciting opportunity to lead the Voice of Customer Infrastructure pillar. This role is Hybrid working as you’ll be expected to work in the office 3 days per week. You’ll play a critical role to ensure UK CMB has a high-performing, trusted Voice of Customer (VoC) framework that provides a reliable view of customer experience and support effective decision making.
A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.
To be successful in this role you should meet the following requirements:
If you are an HSBC Contractor and wish to apply to this role, click here:
To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click this link.
Opening up a world of opportunity for our customers, investors, ourselves and the planet. We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers. HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges. To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
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