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Skills: Dynatrace, Application Performance Monitoring, Incident Management, Root Cause Analysis, Shell Scripting
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Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
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Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
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Manage and provide technical support for application monitoring tools, specifically designing and implementing Dynatrace solutions. Responsibilities include setting up alerts, creating leadership dashboards, and performing root cause analysis for major incidents.
Requires over 7 years of experience as a Subject Matter Expert in Dynatrace and other APM tools, with a background in matrix organizations. A university degree in IT and ITIL V3 Foundation certification or higher are required.
AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.
If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.
If you want to shape a brighter future at AIA Digital+, please read on.
Perform administration, setup and review of alerting for verifying the integrity and availability of all hardware, server resources, systems and key processes.
Design and implement Dynatrace monitoring solutions that meet the needs of our internal teams and external clients.
Ongoing setup of alerts and processing thresholds.
Provide education / training to other team members as well as other IT departments of how to use the tool in a productive, efficient way to identify potential problem areas.
Proactive investigation of potential problem areas based on monitoring statistics.
Creation of monitoring dashboards and key metrics for IT leadership.
Investigate & resolve issues resulting from major incidents as part of incident management and provide detailed root cause analysis.
Familiarity with networking and storage concepts
Experience with Oracle, EBS, SOA is a plus
Experience with Linux, Unix & Sun Solaris systems
Experience with Shell scripting and other scripting tools
Ability to be proactive, creative problem solver and work well under pressure
Excellent verbal and written communication skills
Work collaboratively with other departments and functional teams to coordinate effective solutions.
Knowledge of current documentation materials, methods, technology and practices
Ensure AIA company standards and procedures are followed
Proven experience & SME (7+ years) in Dynatrace & other APM monitoring tools.
Previous proven working experiences in working under matrix organization and people in multiple countries is a must.
Hands on experience on Design and implement Dynatrace monitoring solutions; OR
An equivalent combination of qualifications and relevant experience.
Degree Holder of University on Information Technology or related discipline
ITIL V3 Foundation certification or higher
Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR(1), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(2), and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd. The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$345 billion as of 31 December 2025. AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 44 million individual policies and over 16 million participating members of group insurance schemes. AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes “1299” for HKD counter and “81299” for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol “AAGIY”. (1) Hong Kong SAR refers to the Hong Kong Special Administrative Region. (2) Macau SAR refers to the Macau Special Administrative Region.
Offices: AIA Central, 1 Connaught Road, Central, Hong Kong N/A, HK
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